Yamaha USB Audio Driver Owner’s Manual 9

Driver cannot be installed

• Is the device properly connected to a computer?
Disconnect the cable, then connect it to the same terminal again.
• Make sure the device is powered on.
If not, power-on the device.
• Is “Please wait ***” shown?
It may take a few minutes until the next dialog appears.

Driver cannot be selected

• Is the device properly connected to a computer?
Disconnect the cable, then connect it to the same terminal again.
• Make sure the device is powered on.
If not, power-on the device.
• Is the device of this driver being used by any other applications?
Be sure to quit all applications you are not using.

No sound

• Is the driver correctly set?
Confirm the driver setting. When using a multimedia application, refer to pages 6-7. When using the Cubase series,
select [Device] menu → [VST connection], and confirm that the audio device for the input and the output is Yamaha USB
ASIO. When using any other DAW software, check the driver setting in the appropriate menu.
• Is the device of this driver being used by any other applications?
Be sure to quit all applications you are not using.
• Is the device properly connected to a computer?
Disconnect the cable, then connect it to the same terminal again.
• Make sure the device is powered on.
If not, power-on the device.
• Is the volume setting appropriate?
Set the volume appropriately for the device and the application.
• Is the sampling frequency appropriately set? (For Windows Vista)
Match the sampling frequency of the DAW software with that specified on OS for the multimedia application etc. To
change the sampling frequency of the DAW software, refer to the manual of the DAW software. To change the sampling
frequency of a multimedia application, perform the following steps: From the [Start] menu, select [Control Panel] →
([Hardware and Sound] →) [Sound] to display the “Sound” dialog. Click [Yamaha USB Audio Driver] → [Properties] to
display the [Line Properties] dialog. Change the sampling frequency in the [Detail] tab.

The sound is intermittent or noise is audible

• Is the Latency setting appropriate? (For ASIO)
Set the slider to the High latency position in the “Yamaha USB ASIO Setup” dialog.
• Is the device of this driver being used by any other applications?
Be sure to quit all applications you are not using.
• Is a power-saving function on?
Make sure that all power-saving functions are turned off.
• Could an excessive load be applied to the driver? (For ASIO)
Reset the driver. In Cubase AI 4, select [Devices] → [Device Setting] → [VST Audio System], and then click the [Reset]
button.
• Could you be using a USB hub?
Connect the device directly to the USB terminal of the computer, without using the USB hub.
Troubleshooting
U.R.G., Pro Audio & Digital Musical Instrument Division, Yamaha Corporation
© 2008 Yamaha Corporation
0806AP-01A0