Zebra Technologies 2824-Z guide

Troubleshooting

Print Quality Problems

The printing does not start at the top of the label, or misprinting of one to three labels.

•The media may not be threaded under the media guides. Refer to “Loading the Media” in the Getting Started chapter.

•The printer needs to be calibrated. Refer to “Auto Calibration” in the Getting Started chapter.

•The correct media sensor may not be activated. Manual calibration selects the media sensing method for the labels being used (refer to the ^MN command in the ZPL II Programming Guide).

•Verify that the Label Top (^LT) command is correctly set for your application (consult the ZPL II Programming Guide).

A label format was sent to, but not recognized by, the printer.

•Is the printer in pause mode? If so, press the feed button.

•If the status LED is on or flashing, refer to “What the Status Light is Telling You” in this chapter.

•Make sure the data cable is correctly installed.

•A communications problem has occurred. First, make sure that the correct communications port on the computer is selected. Refer to “Communicating with the Printer” in the Getting Started chapter.

980531-001 A

LP 2824-Z User Guide

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Image 49

Zebra Technologies 2824-Z manual Label format was sent to, but not recognized by, the printer

Contents

User Guide Customer Order # 980531-001 a Product Improvements Proprietary StatementFCC Compliance Statement Liability Disclaimer Canadian DOC Compliance StatementLimitation of Liability Contacts Preface Document Conventions Environmental ManagementSupport Related Documents Preface Contents Operations & Options Hello Introduction What’s in the Box? Opening the printer Inspecting the Printer After opening the printer, check the media compartment Reporting Damage Closing the printer Introduction Modes of Printing Getting Started Attaching Power Supply Loading Roll Media Adjusting the Roll Holders Placing the Roll in the Media Compartment Adjusting the Guides Operator Controls Power SwitchFeed Button Status Light Printing a Test Label Interface Cable Requirements Hooking Up the Printer and Computer Ethernet Interface Requirements Communicating with the Printer Adjusting the Print Quality Adjusting the Print Width Operations & Options Thermal Printing Replacing Supplies XA MMP XZ XA JUS XZ Printing in Peel-Mode Operations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Cleaning Maintenance Print Head Considerations Media Path Considerations Sensors Platen Considerations Lubrication Removal Replacing the Platen Replacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Resolutions TroubleshootingPrinter is not receiving power Printer is on and in an idle state There is a shortage of memory Printer has failed its power on self test PostPrinter is receiving data Either the media or ribbon is out Print head is over temperature Print head is under temperatureFlash memory is not programmed Ribbon sensor settings did not print Print Quality ProblemsNo print on the label Printed image does not look right Label format was sent to, but not recognized by, the printer Manual Calibration Printing a Configuration Label Troubleshooting TestsRecalibration Communications Diagnostics Resetting the Factory Default Values Feed Button Modes Power Off Mode Communications Diagnostics Mode Battery Interfaces Universal Serial Bus USB Connector 33-34 Parallel Interface Rx+ ZebraNet PrintServer II for Ethernet Networks Serial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp