Diagnostic Tools
This section of the Printer Repair Manual contains instructions for using the various diagnostic tools available from Zebra and instructions on contacting technical support services offered by Zebra.
Following sections contains explanations on the products configuration structure, troubleshooting guide for isolating common printer problems, illustrated parts break- downs for specific models and specialized component replacement procedures.
Configuration Label Printout
The printer can create a configuration label which exercises all of the printhead’s ther- mal elements and create a detailed report of the printer’s settings and any special files that may be loaded into memory.
This Diagnostic label can be used as an initial tool to diagnose such basic printer problems as missing printhead elements, missing or incorrect application files or incor- rect settings.
Label Vista™
Label Vista is a Windows™ based label design program, which also offers comprehen- sive diagnostic and utility routines. The ability to create, edit and print files and perform diagnostic tasks makes Label Vista an extremely powerful tool for maintaining the Ze- bra line of portable printers.
The Label Vista application may be downloaded from Zebra’s Web site
Unit Test and Calibration Software
Zebra authorized service organizations have access to powerful test and calibration software which allows them to perform more advanced procedures. These procedures are identified by the following message:
The following procedure can only be performed by Zebra authorized service organizations using ap- proved equipment and software.
If you do not have this approval, do not attempt to perform these procedures. If they are performed improperly or incompletely, the printer will not function properly.
Factory Technical Support
Refer to the “Factory Repair & Parts Ordering Procedure” topic in this Section for information on contacting technical support, ordering parts or returning your printer for repair.
Introduction to Label Vista™
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