Troubleshooting
Some quick and easy tips to resolving problems
SYMPTOMS | SOLUTIONS |
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Snowy picture and unclear sound. | • Check your antenna connection or location |
| • Check your cable input. |
| • Check to see if the TV/.VCR button on your VCR has the TV selected |
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Multiple images or ‘ghost shadows.’ | • Check your antenna direction and/or location. |
| • Check your cable input |
| • Make sure the cable from your antenna to your Entertainment Machine is |
| properly connected. |
Interference: Sharp lines across the screen and lousy sound.
The following may cause image problems or distortion: Electrical appliances, powerful lights, cars, trucks; computers or portable phones; medical equipment
•If possible increase the distance between your Entertainment Machine and the offending appliance. Or shut one of them off.
Normal picture but no sound.
•Check volume levels.
•Make sure the TV is not Muted.
•Try another channel. The problem may be the broadcast, not your Entertainment Machine.
•Are the Audio A/V cables properly installed?
•Are the wires for external speakers (if you have external speakers) properly installed?
•Make sure your speakers turned on under the Audio menu.
•If your audio mode is set to SAP, that channel may not have a SAP program.
No picture and unclear sound.
•Are you in TV or cable tuning mode, and should be in the other?
•Make sure output channels on all A/V equipment are on the same channel (3 or 4).
•Check that all connections are tight.
No picture and no sound.
•Is the AC power plugged in?
•Check that your AC power outlet works. (Test it by plugging in something else or try another plug.)
•Make sure your brightness and audio controls are set properly.
•Try another channel. The problem may be with the broadcast.
No color, but the sound is O.K.
•Check the color control in the Video menu.
•Try another channel. The problem may be with the broadcast.
Picture has a big black box on it, but the sound is O.K.
•The CC (closed caption) option may be in Text mode. Select Caption 1, or OFF in the Captions/Text menu.
Remote control doesn’t work. | • Make sure the batteries are fresh and installed properly. |
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Menu options can’t be | • Make sure the battery on the single side (located on bottom right when remote |
changed or selected. | transmitter is pointed toward the TV) is polarized properly (see page 10). |
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No picture or sound | • Try unplugging the TV for a few minutes, then plug it back in. |
when any |
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is selected. |
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P A G E 3 8 |