ZyXEL G-170S User’s Guide

CHAPTER 5

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

5.1 Problems Starting the ZyXEL Utility

Table 16 Troubleshooting Starting ZyXEL Utility

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the G-170S is properly inserted and the LED is on.

ZyXEL wireless

Use the Device Manager to check for possible hardware conflicts. Click Start,

LAN utility

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the G-170S under Network Adapter. (Steps may vary depending on the

 

version of Windows).

 

Install the G-170S in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL utility

If you install the Funk Odyssey Client software on the computer, uninstall (remove)

icon does not

both the Funk Odyssey Client software and ZyXEL utility, and then install the

display.

ZyXEL utility again after restarting the computer.

5.2 Problem with the Link Quality

Table 17 Troubleshooting Link Quality

PROBLEM

CORRECTIVE ACTION

 

 

The link quality

Search and connect to another AP with a better link quality using the Site Survey

and/or signal

screen.

strength is poor all

Move your computer closer to the AP or the peer computer(s) within the

the time.

transmission range.

 

 

There may be too much radio interference (for example microwave or another AP

 

using the same channel) around your wireless network. Relocate or reduce the

 

radio interference.

Chapter 5 Troubleshooting

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