A)Check the lights on the front panel. If they are different than what is described in section 1, make sure the connections are correct. (See section 1.) If the lights are still different, turn off the device, wait a few seconds, and turn it on again.
B)Follow the steps in section 3 again. Make sure you enter the correct information. For example, if your account has a user name and password, make sure you type it correctly. In addition, if you are not sure which encapsulation your ISP uses, contact your ISP.
C)If you are using a new Internet account, contact your ISP to make sure it is active.
D)If you still have problems, see Troubleshooting in the User’s Guide.
Viewing Your Product’s Certifications
1Go to www.zyxel.com.
2Select your product from the
3Select the certification you wish to view from this page.
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