3Com 3C905C-TX manual Accessing 3Com Support Databases, Accessing the 3Com Knowledgebase

54CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS

Table 8 Installation Troubleshooting Tips (continued)

Run the NIC diagnostic tests

■Run the NIC and Network Tests, as described in this chapter.

If the tests fail, replace the NIC with a known working NIC and run the tests again, using the same configuration settings as those used on the failed NIC. If the working NIC passes all tests, the original NIC is probably defective. For information on product repair, see Appendix D.

Check the	Review the known problems and solutions found in the
3Com support	following areas:
databases	■	3Com Knowledgebase
	■	3Com NIC Help system
	■	Release Notes and Frequently Asked Questions
	See the next section, “Accessing 3Com Support Databases,”
	for instructions on using these databases.
Download the	Download and install the latest NIC driver. Contact your PC
latest NIC driver	manufacturer for the latest driver.

Accessing 3Com Support Databases

In addition to the 3Com support databases listed in this section, check the README.TXT file located on EtherDisk diskette 3 for troubleshooting information.

Accessing the 3Com Knowledgebase

To access a database of technical information that can help you diagnose and solve 3C905C NIC installation, configuration, and upgrade problems, go to:

http://knowledgebase.3com.com

Accessing the 3Com NIC Help System

To access the 3Com NIC Help system:

1Make sure that the NIC and its driver are installed.

2Open the Windows Start menu.

3Select Programs, and then 3Com NIC Utilities.

4Select 3Com NIC Doctor Help. The main Help screen appears.

5Click Help Topics to display a list of Help topics or click Find to search for a Help topic.