Ending a Call, Using Hold and Resume | Cisco Systems 7970 instruction

Ending a Call

To end a call, hang up. See the table below for details.

If you want to...	Then...

Hang up while using the handset	Return the handset to its cradle. Or press EndCall.

Hang up while using the headset	Press	. If you want to keep headset mode activated (keep
	the button lit after hanging up), press EndCall.

Hang up while using the speakerphone	Press	or EndCall.

Hang up one call but preserve another	Press EndCall. If necessary, remove the call from hold first.
call on the same line

Using Hold and Resume

Only one call can be active at any given time; all other calls will be placed on hold.

If you want to...	Then...

Put a call on hold	Make sure the call you want to put on hold is highlighted and press Hold.

Remove a call from	Make sure that the appropriate call is highlighted and press Resume.
hold on the current line

Remove a call from	Press	(a blinking line button). If there is a single call holding on this
hold on a different line	line, the call will resume automatically. If there are multiple calls holding,
	make sure that the appropriate call is highlighted and press Resume. Note
	that a held call is indicated by the call-on-hold icon:

Tips

•Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.

Using Mute

Mute disables the audio input for your phone. With Mute enabled, you can hear other parties on a call but they cannot hear you.

If you want to...	Then...

Toggle Mute on	Press	.

Toggle Mute off	Press	.

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Cisco Systems 7970 warranty Ending a Call, Using Hold and Resume, Using Mute, Or EndCall

Contents

Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 Getting Started How to Use this GuideIf you want to Then Where to Find Additional Information Using and Cleaning the Touchscreen Display Installing and Using Your Phone Safety and Performance Information Using an External Power Supply Power supply must be placed indoors Using External Devices with Your Cisco IP Phone Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with Taps Subjective to the User Buttons and Hardware An Overview of Your Phone 78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Understanding Lines vs. Calls Call-Handling and Navigation TipsUnderstanding Call and Line Icons Selecting Calls Going On-Hook and Off-Hook Tips Viewing and Switching Between Calls Choosing Touchscreen Items Using Feature MenusTo choose a Touchscreen item Do this Getting Help on Your Phone Understanding Feature Functionality and AvailabilityEntering and Editing Text Placing a Call Basic Call Handling Press AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Or EndCall Using Hold and ResumeUsing Mute Ending a Call Transferring a Connected Call Forwarding Your Calls to Another Number Meet-Me Conference Calls Making Conference CallsTypes of Supported Conference Calls Standard Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call Handling Picking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared Line Adding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical Calls Obtaining a Headset Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone Settings Customizing the Touchscreen Customizing Rings and Message Indicators Add/Update Speed Dials from the main menu Setting Up Speed Dial Features Accessing Voice Messages Using Voice Messaging, Call Logs, and Directories Missed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and Directories Tips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web Pages Subscribe Subscribing to Phone Services If you Then For more information Understanding Additional Configuration Options Document Customizing Your If you are asked to Then Troubleshooting Your PhoneUsing the Quality Reporting Tool Network Configuration and select the network Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware 78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA