Symptom

Possible solution

 

 

Software program

If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by

and hardware driver

using HP Recovery Manager (select models only).

reinstallation

NOTE: Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in

 

 

the computer box. Reinstall these programs directly from the CDs or DVDs.

 

Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the

 

original source (for example, discs or the Internet). Or, confirm that the program is in the list of programs you can

 

reinstall from HP Recovery Manager (see the steps directly below).

 

NOTE: Some features might not be available on systems that are shipped without a version of Microsoft

 

Windows.

 

 

 

To check the list of installable programs or to reinstall a program in HP Recovery Manager:

 

1.

From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to

 

 

allow the program to continue.

 

2.

Select Drivers and Applications Reinstall. A list of programs opens. Check to see if the program you want to

 

 

reinstall is listed.

 

 

 

To uninstall a program:

 

1.

Close all software programs and folders.

 

2.

From the Start screen, type control panel, and then select Control Panel.

 

3.

Under Programs, select Uninstall a program.

 

4.

Select the program you want to remove, and then select Uninstall.

 

 

 

Software troubleshooting 15

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HP 19-2029w, 23-p020t, 23-p029c, 23-p017c, 23-p027c Allow the program to continue, Under Programs, select Uninstall a program

19-2029w, 23-p009, 23-p020t, 19-2014, Beats - 23-n110xt specifications

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