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| Troubleshooting |
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Solving network printing problems | |||
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Problem | Solution | ||
Job did not print or incorrect | If you are using a print server, verify that it is set up properly and the | ||
characters printed. | network cable is connected. | ||
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| Note: Refer to the documentation that came with your print server for | |
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| more information. | |
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| For Novell users: | |
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| • Make sure the netware.drv file is dated October 24, 1994, or later. | |
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| • Make sure the NT (no tabs) flag is included in the capture statement. | |
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| For Macintosh users, verify that the printer is set up correctly in | |
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| Chooser. | |
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Solving other problems | |||
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Problem | Solution | ||
How do I get updated printer | Contact the place where you purchased your printer. | ||
drivers or utilities? |
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Where are the printer escape | The drivers CD that was shipped with your printer contains an Adobe | ||
codes listed? | Acrobat file with a complete list of Printer Command Language (PCL) | ||
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| escape codes. | |
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Contacting service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.
Know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing the menu settings and network setup pages for more information.
For information about obtaining service, contact the place where you bought your printer.
Solving network printing problems
