IBM 240 manual ThinkPad EasyServ, World, Fax information

Customer support and service

Ÿ Locations of IBM resellers

Ÿ Services available from IBM

ThinkPad EasyServ

ThinkPad			EasyServ		is	a	courier repair service for IBM mobile pro-
ducts		whereby			your		ThinkPad computer will be picked		up,	sent	to
IBM	for		repair, and				then returned	to the location	of	your	choic
service			is	available			at no additional charge during		the	limited w
ranty		period.			Most	computers can be		repaired the	day	that	it
at	the		IBM	repair			location.

Support personnel first try to solve your problem over the phone. they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line.

If possible,			you	should		use the		original ThinkPad	shipping material
that	your	computer		came		in,	for re-sending it to IBM. If the b
available,		the	courier		will		deliver a shipping carton and will retu
later	to	pick	it	up.	This		service	is available	only in the U.S.
Canada.

Getting help around the	world
If	you make frequent overseas trips or you are residing abroad
can	register with the International Warranty Service Office. The
will	issue an		International			Warranty	Service Certificate,		which	you
can	use wherever IBM or IBM resellers sell and							service	IBM	PC p
ducts.
For	more information on registering with the International Warranty
Service		Office,		call 1-800-497-7426 in			the U.S. or	Canada.
Fax information
In	the	U.S.	and Canada, if you have a touch-tone telephone							and
access to a fax machine, you can receive marketing and technica
information on such topics as computer hardware, operating
systems,		and	local area networks (LANs) by fax. You can call							the
IBM	PC Company		Automated		Fax	System	24 hours a day, 7 days			a
week. Follow the recorded instructions, and the information that yo
request		will	be	sent	to your fax		machine.

Chapter 5. Getting Service125