M2216 ACD telephone models | Nortel Networks Option 11C Mini

Page 310 of 332 Appendix A – Preprogrammed data

M2216 ACD telephone models

Table 99

M2216 ACD telephone models

		Assigned
Model	Intended use	Class of	Key number position with assigned
Model	Intended use	Service	feature
		Service	feature
		options

20	ACD agent with	LNA, FND,	15	- Autodial	7	-
	display	GPUA, MWA,	14	- Autodial	6	- Transfer
		ADD, FBD	13	- Autodial	5	- Speed Call
			12	- Autodial	4	- Forward
			11	- Autodial	3	- Conference
			10	- Autodial	2	- Make Set Busy
			9 - ACD calls		1	- Not ready
			waiting		0	- ACD DN (7750)
			8 - DN

30	ACD supervisor	LNA, FND,	15	- Autodial	7	-
	with display	GPUA, MWA,	14	- Autodial	6	- Transfer
		ADD, FBD	13	- Autodial	5	- Speed Call
			12	- Autodial	4	- Forward
			11	- Autodial	3	- Conference
			10	- Display Agents	2	- Make Set Busy
			9 - Display Queue		1	- Not Ready
			8 - DN		0	- ACD DN (7750)

553-3021-209 Standard 3.00 April 2000

Image 310

Nortel Networks Option 11C Mini manual M2216 ACD telephone models, Add, Fbd

Contents

Planning and Installation Guide Option 11C MiniPage September Revision historyApril July Standard 3.00 April Contents Ystem and site requirements 6 of 332 ContentsRe gulatory information Contents Page 7 Installin g the Option 11C MiniInstallin g the chassis 115 Important safet y instructions 101 Installin g Power Failure Transfer Units 185 Installin g the circuit cards 147Installin g and connecting Cross-connect terminal 169 8 of 332 Contents Contents Page 9 Installin g and connecting SDI and Ethernet portsStartin g the Option 11C Mini and installing software Connectin g the telephones Connectin g the trunks 253 Connectin g an external alarm 27910 of 332 Contents Appendix a Prepro grammed data 285 Contents Page 11 Appendix B Chan ging preprogrammed data 12 of 332 Contents Who should read this guide About this guideHow this guide is organized Terminology used in this guide North American term UK term or meaning Related documents 16 of 332 About this guide Introducing the Option 11C Mini Option 11C Mini system description Shows the Option 11C Mini Main Chassis Option 11C Mini chassis Flash Drives Installing software and configuring dataSoftware Installation Program Software Delivery Card Configuring data Security Device Set-Based Administration Supported applications Meridian Mail Mini System specificationsMeridian Administration Tools Number of card slots Software Generic Power supplyTrunk capacity Conference channels On-site backup Data backup and restore methodsRemote backup Europe Repair facilitiesRestoring data Page Main components of the Option 11C Mini Identifying the Option 11C Mini equipmentNTDK91 Main Chassis NTDK92 Chassis Expander Chassis installation options Cable connectors Pair connectors Connectors on the back of the Main Chassis Cooling Power supplyConnectors on the back of the Chassis Expander Identifying the Option 11C Mini equipment Power supply DIP switch settings Power switchPower status indicator Power supply DIP switch settings Asia Pacific/Cala power supply DIP switch settings Europe power supply DIP switch settings North American power supply DIP switch settings Front of chassis Circuit cards Reserve power supplyNTDK97 Mini System Controller card Telephones and Attendant Consoles NTDK16 48-port Digital Line Card Cables and wires Lists the Option 11C Mini cable kits and their contents 38 of 332 Identifying the Option 11C Mini equipment Page Miscellaneous items for installation Differences between Option 11C Mini and Option 11C Comparison of Option 11C Mini and Option 11C NTDK78/NTDK75 Simm DLC System and site requirements Environmental requirements Wall Grounding requirements Minimum fastener requirements Type of wall Fasteners 48 of 332 System and site requirements System and site requirements Ground bus isolation Canada and the United States Single Point Grounding SPG EMC Single point grounding Grounding method Conduit requirements Chassis powered by different service panelsGrounding multiple pieces of equipment in a rack/cabinet Commercial power requirements Frequency Max Outlet Type Site requirements Max Fuse Uninterruptible Power Supply Alternative AC-powered installationLocation of power outlets Isolation transformer ground Installing an Isolation Transformer Receptacles 60 of 332 System and site requirements Option 11C Mini Planning and Installation Guide Transformers without pluggable power cords Receptacle Power consumption worksheets for the Option 11C Mini system Total Total Option 11C Mini system power consumption Modem requirements Auxiliary equipment powerWith or without Meridian Mail Remote access Maintenance and administration terminalsOn-site access Without Meridian Mail Meridian Administration Tools Cross-connect terminal requirements Equipment layout plan General layout guidelines Standard 3.00 April Main Maximum Leave at least Equipment layout plan for installing the chassis on a table Typical layout for installing the chassis on a table Option 11C Mini Planning and Installation Guide Typical layout for installing the chassis in a rack/cabinet Card slot assignments Card slot assignment plan Number Cards NTAK02 SDI/DCH NTAK03 TDS/DTR Card slot assignment plan Number Cards Main Chassis Card slot assignments for the Main Chassis Chassis Expander Card slot assignments for the Chassis ExpanderPage System approval Regulatory informationImportance of Ringer Equivalence Number Hearing aid compatibility Regulatory information European compliance information Safety specificationsCanadian and United States Network connections Supported interfaces Radio and TV interference Information for the United States Jacks Port designation Analog PL facilities Information for Canada 90 of 332 Regulatory information Standard 3.00 April Installing the Option 11C Mini Tools checklist Readiness checklist Summary of installation procedures Installing the Option 11C Mini Faceplate on the Option 11C Mini chassis Installing the Option 11C Mini 96 of 332 Installing the Option 11C Mini Aligning the faceplate with the chassis Fitting the faceplate on to the front of the chassis Page Page Symbols you must recognize Important safety instructions101 Safety instructions when installing telephone equipment Safety instructions when using telephone equipment Important safety instructions 104 of 332 Important safety instructions Standard 3.00 April Method for earthquake bracing Bracing the Option 11C Mini against earthquakes105 Determine fastener requirements Backboard size limitsStud spacing Bracing the Option 11C Mini against earthquakes Metal Studs Maximum wall stud sizes 16 inch spacing Determine where to place the fasteners 110 of 332 Bracing the Option 11C Mini against earthquakes 111 Plywood fastener locations for concrete and masonry walls End of Procedure Continue with Option 11C Mini system installationPage Installing the chassis 115 Installing the chassis on a wall in a vertical position Items required Installing the chassis Draw a horizontal line on the plywood backboard Wall bracket fastened to backboard Fasten the chassis in position Chassis on a wall in a vertical position Installing the chassis on a wall in a horizontal position 122 of 332 Installing the chassis 123 Thumb screws on the wall shelf brackets Place the chassis on the shelf brackets Chassis stops on the wall shelf brackets Installing the chassis on a table 127 128 of 332 Installing the chassis Installing the chassis in a 19 inch rack/cabinet 130 of 332 Installing the chassis 131 Right ear bracket installed on the chassis Place the chassis on the chassis guide brackets 133 134 of 332 Installing the chassis Connecting the Chassis Expander to the Main Chassis 135 DS-30X connection CE-MUX connection Connecting the Chassis Expander to the Main Chassis Page Chassis powered by the same service panel Installing the system ground139 Chassis powered by different service panels 140 of 332 Installing the system ground Chassis grounding instructions NTBK80 ground block Grounding a Main Chassis and Chassis Expander pair Grounding multiple pieces of equipment in a rack/cabinet Grounding multiple pieces of equipment in a rack 146 of 332 Installing the system ground Standard 3.00 April Installing the circuit cards 147 Antistatic wrist strap Installing the circuit cards Circuit card assignments in the Main Chassis Circuit card assignments in the Chassis Expander Circuit cards required for the Option 11C Mini NTDK97 Mini System Controller MSC card SDI ports Pcmcia interfaceEthernet interface Digitone Receiver, tone generation, tone detection functions MSC card with the security device installed NTDK16 48-port Digital Line Card Port Digital Line Card Optional circuit cards NT8D14 Universal Trunk card NT8D15 E&M Trunk card Insert the card in its assigned slot NT8D02 Digital Line Card NT8D15 E&M Trunk card option settings Mode of operationProcedure NT8D02 circuit card installation NTAK02 SDI/DCH card Esdi DCH/DPNSS Jumper settings Strap Port Location For DTE For DCE RS422 Switch settings Ports 0Switch settings Ports 2 Port NTAK03 TDS/DTR card NTAG26 Xmfr card NT5K21 Xmfc card NT1R20 Off-Premise Station OPS analog line card Set the jumpers Timp OPS analog line card jumper block locations Digital Trunk cards OPS analog line card cross connections 168 of 332 Installing the circuit cards Installing and connecting the cross-connect terminal 169 Terminal block requirements Installing the BIX cross-connect terminal Servicing Installing the Reichle Masari cross-connect terminal Germany Typical BIX cross-connect terminal layout Typical Reichle Masari cross-connect terminal layout Germany Installing the Krone Test Jack Frame for the UK Pair cable on three Krone strips Standard 3.00 April Other equipment Chassis Expander Main Chassis Typical Krone cross-connect terminal layout UK Connecting the cables Cable connectors on the back of the Main Chassis Pair cable to cross-connect terminal Ferrite filter AUX cable connector AUX cable termination information Wire Color Designation Connection Cross connections record Page Installing the Pftu Installing Power Failure Transfer Units185 Pairs Control PFT1 PFT2 PFT3 PFT4 PFT5 J1 cable labels Installing Power Failure Transfer Units Auxiliary connector Control and power connections on cable J1 Function Pair Connects Cross-connect to Number Color Control Pftu control lead signals Pftu control lead signalsPower fail transfer NTAK1104Page Installing and connecting SDI and Ethernet ports 191 Modem setup requirements Modem problems Problem Solution Installing and connecting SDI ports Installing and connecting SDI and Ethernet ports SDI cable connection An additional ferrite filter attached to the SDI cable 196 of 332 Installing and connecting SDI and Ethernet ports DTE NTAK02 connections at the cross-connect terminal Port 199 RS232 Designations =input Signal =outputNTAK02 connections at the cross-connect terminal Port Cable CTS BR-W Terminal setup Setup keys and functions Key Function HP700/32 setup values CTS VT420 setup values Xoff VT220 setup values Ethernet connection Installing and connecting an ethernet cableProcedure Connecting the Ethernet cable Ethernet connection Ethernet cable inserted into an industry-standard MAU Page Starting the Option 11C Mini Starting the Option 11C Mini and installing software209 Start-up procedures Power connector on the back of the chassis Software Installation Program Starting the Option 11C Mini and installing software Starting the program Function selection Keycodes Security Device Feature set and ISM parametersPreconfigured database Customer database Summary of steps Installing software in a new systemRemote restored database Backed up Database Observe the terminal screen Pcmcia card slot location Standard 3.00 April Select the Feature Set to be enabled Example only If you selected 1 or 2, go to on 221 Current ISM Parameters Select ISM parameters Mopt Is this correct? n cr no 12121212 cr Page Xxxxxxxx cr Yyyyyyyy cr Zzzzzzzz cr Page Connecting the telephones 229 Cross connecting telephones Connecting the telephones NE-500/2500-type telephone cross connections Meridian Digital Telephone cross connections Port Digital Line Card cross connections Connecting telephones without a Pftu Connecting analog 500/2500-type telephones with a Pftu Connecting off-premise telephones Connecting an Attendant Console NTAK92AA Off-Premise Protection Module connections Attendant Console connections BL-Y +VPS RTN PFT Power Failure Transfer Unit connections Unit Color Color combinations of cable pairsUnit Main Card Main ChassisExpander Activating telephones Cross-connecting terminal Digital Subscriber LoopsTelephone tones Telephone tones for Germany Tone Description Specification Telephone tones Tone Activating a default model with a character display Press the pound key # to select the default model To accept the default extension number, press the pound key Hang up the telephone receiver Activating a default model without a character display Activating a customized model with a character display Activating a customized model without a character display Hang up the telephone handset Refer to the Isdn BRI Administration and Maintenance Guide Activating terminals on a DSL 252 of 332 Connecting the telephones Standard 3.00 April Connecting the trunks 253 Connecting trunks without a Pftu Connecting trunks with a Pftu Connecting the trunks Page 255 Trunk connections Paging All other Mode Modes Pair Color Designations NT8D14 Universal trunk connections Cable from chassis NT8D15 E&M Trunk card Cables Paging Type Trunk connections Europe TIE trunk card 2-WireNT6D70 Silc and NT6D71 Uilc cards 2-wire Type Lead designations Pins Pair color Unit number TIE trunk card 4-Wire TIE trunk card 4-wire SIG0A TIE trunk card 4-wire Cables Card 1 through Column TIE trunk card 2280Hz TIE trunk card RAN TIE trunk card MUS CO & did trunk card Central Office trunk card Trunk connections UK NT5K17 Direct Inward Dial card terminations NT5K18 Exchange line trunk card terminations BK-O BK-G NT5K19 Analog TIE line trunk card terminations BK-BL BL-BK BK-BR BR-BK BK-BL BL-BK BK-G BK-BR BR-BK BL-R BR-R Activating a default model trunk Instructions for the UK Select 1 ADD Trunk by entering the number Enter the default administration telephone passwordPress the digits to select a trunk model as assigned in LD Activating a selected model trunk Terminate the sequence by hanging up the telephone receiver Enter the TN in Option 11 format Ccuu Hang up or repeat the sequence 278 of 332 Connecting the trunks Standard 3.00 April Alarm port assigned in software Connecting an external alarm279 Use LD 15 and make the following changes Alarm through a QUA6 PftuAC capacities Connecting an external alarm Contacts in Pftu 282 of 332 Connecting an external alarm 22R Makes with 23T and 23R 22T Makes with 21T Open 284 of 332 Connecting an external alarm Standard 3.00 April Appendix a Preprogrammed data 285 Default numbering plan Passwords and codesPasswords and codes Function Code or extensions Shows the default numbering plan for Option 11C Mini First digits Important extension numbers Extensions assigned to card slots Flexible Feature Codes FFC Prompt Flexible Feature CodesDefinition SDI ports Modem port Telephone tones Esdi settingsEsdi settings Setting Code Enhanced Serial Data Interface Esdi port Trunk routes Trunk models DTN Timp 295 MUS XUT Model telephones 3COM/900 LNA Class of Service options ACD telephones Prompt Meaning M2008 telephone model Key number Feature Position Administration telephone modelsM2008 model M2616 model 99 telephone Key Feature Number Position M2616 model Central Answering Position CAP telephone models M2616 and M2216 telephone model Key Feature Number PositioM2616 and M2216 CAP telephone model Analog 500/2500-type telephone models Analog 500/2500-type support personnel telephone models M2006 General business telephone models M2008 General business telephone models M2008 Two-line general business telephone models Appendix a Preprogrammed data Page 307 M2008 manager telephone models M2008 Message center telephone models M2216 ACD telephone models ADD, FBD M2616 Secretary telephone models ADD, HFA, FBD M2616 Advanced business telephone M2616 Manager telephone models M2616 Message center telephone models General information Appendix B Changing preprogrammed data315 Changing the first number in the numbering plan Changing the default numbering planPress the asterisk * three times Procedure Determine the extension number Determining new extension numbers Using the Meridian Mail Mini Auto-configure feature Example Shifting the numbering plan to a new card slot Removing numbering plan conflicts Conflicts with Meridian Mail Mini data Obtaining the use of card slot Conflicts with ACD queuesObtaining the use of Meridian Mail Mini ACD queues Conflicts with SDI ports Conflicts with Call Park extension numbersConflicts with the Spre code Conflicts with the attendant extension number Changing or removing the preprogrammed night number Conflicts with Flexible Feature Codes To remove one access code, enter the following commands Creating, changing, and removing model telephones Design model telephones Task Overlay Create model telephones Creating analog telephone models Modifying analog model telephones Creating digital model telephones Modifying digital model telephones Analog telephones Printing model informationRemoving model telephones Digital telephones Creating model trunks and changing route access codes Creating model trunks Modifying model trunks Removing model trunks Changing a route access code Select 2 Change Route Access by entering the number Enter the new access code and press the pound key Terminate the sequence by hanging up the telephonePage Planning and Installation Guide Option 11C Mini