Troubleshooting: Before Contacting Service Personnel
Before contacting Samsung
If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.
No sound or picture | ◆ | Check that the mains lead has been connected to a wall socket. |
| ◆ Check that you have pressed the “ ” button (On/Off) and the | |
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| POWER ( ) button. |
| ◆ Check the picture contrast and brightness settings. | |
| ◆ | Check the volume. |
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Normal picture but no sound | ◆ | Check the volume. |
| ◆ | Check whether the MUTE ( ) button on the remote control has |
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| been pressed. |
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No picture or black and white picture | ◆ | Adjust the color settings. |
| ◆ Check that the broadcast system selected is correct. | |
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Sound and picture interference | ◆ | Try to identify the electrical appliance that is affecting the television, |
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| then move it further away. |
| ◆ Plug your television into a different mains socket. | |
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Blurred or snowy picture, | ◆ | Check the direction, location, and connections of your aerial. |
distorted sound |
| This interference often occurs due to the use of an indoor aerial. |
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Remote control malfunctions | ◆ | Replace the remote control batteries. |
| ◆ Clean the upper edge of the remote control (transmission window). | |
| ◆ Check the battery terminals. | |
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Image or Music Files do not play back. | ◆ | Please check the original files. |
| ◆ There may be errors in the original files. | |
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The image appears in mosaic at first. | ◆ | It is typical for a Progressive JPEG. |
| ◆ It will automatically become normal after a short period of time. | |
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Each picture or slide has a different | ◆ | The processing time may be different depending on the memory |
running time. |
| card type or the picture size. |
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The memory card is not recognized. | ◆ | Check if it is supported in WISE LINK mode. |
| ◆ Check if the card is inserted all the way. | |
| ◆ The reading time may differ depending on the card capacity and | |
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| type. Please give it a moment. |
| ◆ Check if the memory card is normal. A memory card which has | |
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| been formatted on a computer may not work in AV devices. |
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The volume changes while music is | ◆ | Check the original file. The manufacturers may randomly set the |
played. |
| volume when they create MP3 files. |
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There is a blank screen when switching | ◆ | Check if the inserted memory card is normal. |
to WISE LINK. |
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