Troubleshooting
Problem | Suggestion |
CAN’T CONNECT | • Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1 |
displays on my | is on a call and HS2 presses TALK, CAN’T CONNECT will display. Be sure only one handset |
handset. | is in use at a time. |
| • Move the handset closer to the base. You might have moved out of range. |
| • If the handset is in its base and the charging light does not come on, refer to The charge light |
| is off in this troubleshooting guide. |
| • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. |
| Allow up to one minute for the handset and base to reset. |
| • Other electronic products can cause interference with your cordless phone. Try installing your |
| phone as far away from these types of electronic devices as possible: wireless routers, radios, |
| radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
| computers, kitchen appliances and other cordless phones. |
The batteries will not | • Charge the battery in the handset for 16 hours. For optimum daily performance, return the |
hold a charge. | handset to its base when not in use. |
| • You may need to purchase a new battery, please refer to the Batteries section of this user’s |
| manual. |
| • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual |
| for further instruction. |
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30 ADDITIONAL INFO | www.vtechphones.com |
