Worth Data 5000 owner manual USB troubleshooting for Windows Users

USB troubleshooting (for Windows Users)

The bulk of USB problems are due to driver(s) installations not being completed and the data transfer(s) won't work. Whether you have selected USB Full Speed Data Upload or HID Keyboard Data Upload, you will be required to install a driver for Human Interface Device (HID) keyboard emulation as well as the Worth Data drivers for Full Speed data transfers.

If the driver(s) are not completely installed, when you plug the TriCoder into a USB port, two things can happen:

Windows will recognize the device but flag it in the Windows Device Manager with a "!" icon (if you cannot find a HID entry for the TriCoder - double click on Human Interface Devices - or an entry for the TriCoder after double clicking on the Universal Serial Bus Controllers, the device has been disabled). Assuming you find the device with the “!”, right click on the device, look at properties, and then click on the Update Driver button – only this time being sure Windows finds the driver files it needs. For the HID driver, you will probably have to insert the original Windows CD-ROM and point the installer to the CD-ROM drive; for the Full Speed driver, you will have to insert the Utilities CD-ROM and point the installer to the CD ROM drive.

The device will not show up in the Windows Device manager and the hardware will not be recognized when it is plugged in, because Windows has marked the device as "Disabled". To fix this, you will have to go into the Control Panel, go to "Add Hardware" and search for new devices, (with the TriCoder plugged into a USB port). When the TriCoder device is found, you need to uncheck the "Disabled" box and then proceed to click on "Update Driver", this time furnishing the original Windows CD -ROM (for HID) or the Worth Data Utilities CD-ROM (for the Full Speed driver). See Appendix E: USB Driver Installation Recovery for additional details. Once the all the drivers are installed correctly, there should not be any further problems.

The TriCoder reads one bar code and stops reading after that…

Double-check the I/O Interface setting in the SETUP MODE. Selecting HID Keyboard as the interface when you are not physically connected to a USB may hang up the TriCoder if you try to upload in Data Upload or Non Portable Mode.

The Data Upload from the TriCoder has data missing from the beginning of the file…

Double-check the USB ENUMERATION DELAY in the I/O Interface setting in the SETUP MODE. Selecting 1-9as the number of seconds to delay the upload after USB enumeration is complete should solve this problem on some older Winodws PC‟s.

The Data Upload from the TriCoder has data missing from the middle or end of the file…

Double-check the USB HID SPEED in the I/O Interface setting in the SETUP MODE. Selecting SLOW for this should eliminate this problem on Slower PC‟s running Windows 98SE.

During HID Keyboard Data Upload from the TriCoder the computer beeps or screeches…

Double-check the USB HID SPEED in the I/O Interface setting in the SETUP MODE. Selecting SLOW for this should eliminate this problem on Slower PC‟s running Windows 98SE. If you are getting beeps or screeches during upload you are probably not getting all of you data uploaded correctly!

During HID Keyboard Data Upload from the TriCoder the data is coming out garbled or bad…

Double-check the USB HID ALT OUTPUT in the I/O Interface setting in the SETUP MODE. Selecting ON for this will eliminate this problem if you are using a Foreign Keyboard for your Windows keyboard.

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