Reception Problems | Xerox 765, 665, 685, 785 manual

Troubleshooting

Problem	Check Items

The sending procedure	• Is the remote machine able to communicate with a
was completed correctly	G3 facsimile? The WorkCentre can communicate
but nothing happened at	with G3 facsimiles but not G2 or G4.
the receiving end.

Documents cannot be	• Set the Fax Speed to transmit the document at a
transmitted overseas.	slower speed. See “Setting up the Phonebook”.

Reception Problems

When receptions are not successful, check the items in the following table. If you confirm these items are set up correctly and receptions are still unsuccessful, call for technical support.

Problem	Check Items

When you are to receive a	• Did you return the handset to its cradle before
document via the Manual	pressing Start? If so, you must press Start before
Reception mode, the fax is	you hang up.
not received when the	• Is there a document in the Document Tray on your
Start key is pressed.	machine? If so, remove it by pressing the Stop key.
	• Is the modular cord connected?
	• Is the power cord connected?
	• Does the Paper Tray have paper?
	• Is the Top Cover fully closed?
	• Is there an error on the sending machine?

The received fax will not	• Is the Top Cover fully closed?
feed out.	• Is the Right Side Cover fully closed?

After placing paper in the	• Is the paper installed correctly? See “Replacing the
Paper tray, the Paper	Paper”.
Empty message continues
to display.

The received document is	• Is the original document on the sending side of poor
too dark and difficult to	quality? Check with the remote station.
read. Unnecessary lines	• Is there a problem with the remote machine?
are printed.	• Does the same problem happen when you copy a
	document? If so, clean the Recording Unit. See
	“Maintaining the Machine”.

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WorkCentre Pro 665/685/765/785

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Xerox 765, 665, 685, 785 manual Reception Problems

Contents

Xerox Welwyn Garden City AL7 1HL Table of Contents WorkCentre Pro 665/685/765/785 Receiving Documents Dialing Methods Transmitting Documents Polling Cancelling JobsMailbox Communications Reports Copying Documents 10-1 Viii WorkCentre Pro 665/685/765/785 Troubleshooting 16-1 Appendix a Ordering Supplies Appendix B Maintaining the Product Energy Star Xii WorkCentre Pro 665/685/765/785 Finding Information in the System Administrator’s Guide SAG Introduction Troubleshooting Chapter Polling ChapterMailbox Communications Chapter Reports Chapter Information provided by the User’s Guide Basic Troubleshooting Chapter Environment Specifications a Document Conventions Send header 1. Inside Outside Off Introduction Using the Menu Mode Programming the Machine Keys used in Menu Mode Operation Key Key Description Fax features Print reports Phonebook setup Self test To program a Menu feature using the scroll keysTo program a Menu feature using the Menu Numbers Menu Flow Map Programming the Machine Programming the Machine Character Entries Keys used to Enter Characters Character Code Table Entering Characters Correcting CharactersReplacing Characters Enter name Deleting or Inserting Characters Enter name Insert Direct Access Function Keys Programming the Machine Setting Up the Phonebook Planning the Phonebook Pre-setting Speed Dial Numbers Enter speed dial nbr or Back to previous Stop to complete Speed dial number 001 Speed dial 001 Fax number 128 max Speed dial 001 Name 20 max Enter nameSpeed dial 001 Alternate fax nbr Fax options? 1. Yes Send Later Subaddress SUB 20 max Subaddress PWD 20 max Line Selection Modifying or Deleting Speed Dial Numbers Speed dial number 1. Delete Modify Retain Pre-setting One Touch Numbers Press one touch key or Back to previous Stop to complete One touch key 001 Fax number 128 max One Touch key Name 20 max Enter nameOne touch key Alternate fax nbr Fax options? 1. Yes Send later Time Hhmm Fax Speed Line Selection Modifying or Deleting One Touch Dial Numbers One touch key 1. Delete Modify Retain Pre-setting Group Numbers Enter group number or Back to previous Stop to complete Enter name Group name 20 max Group number 0025 Enter speed dial or OT Enter to complete Programming Group Send Phonebook By name Speed dial Group dial Enter group number or Back to previous Enter to complete Deleting or Modifying a Group NumberEnter group number 1. Delete Modify Retain Filling out the One Touch Label To setup Department Codes Setting the Department CodesSet dept. code 1. Yes Enter master code Dept. number01 Dept. name 20 max Set dept. code Recover old data NewEnter name Dept. name 20 max Enter master code Dept. number Master code Enter master code Dept. numberSet dept. code Dept. number Set dept. code Dept. number04 Dept. name 20 max Enter name Set dept. code Dept. number Dept. code Changing the Department Code Settings Set dept. code Already assigned Dept. number02 Dept. number 1. Delete Modify Retain Error correct-ECM 1. On Off Long Original Setting Long original 1m 39 Inches Any length Bypass Tray Paper Size Setting Redial Count and Interval Setting Interval Number of redials Redials Interval 01-15 min Redials 00-14 Receive Interval Receive interval Interval 00-15min Resolution and Contrast Setting Resolution Selection Description Resolution StandardFine Superfine Power Saver Setting Super power save Automatic Manual Off Printer power save 1. On Off Entering time Time 01-60min Print Density Refuse Junk Mail Setting Refuse junk mail 1. On Off Ringer Volume Setting Ringer volume Volume 2 3 4 5 6 Alarm Volume Setting Alarm volume Volume 2 3 4 5 6 Key Touch Volume Setting Key touch volume Volume 2 3 4 5 6 Monitor Volume Setting Monitor volume Volume 2 3 4 5 6 When memory full Delete scan pages Send scan pages Send After Scan Default SettingType of send Dial while scan Dial after scan Remote Access Remote Service SettingRemote access 1. On Off Download Download firmware 1. No job in memory Anytime RDC Password RDC password Set RDC password Password 20 max Supplies Order Auto supply ordering 1. On Off Fax separator page 1. On Off Separator Page Default SettingCopy separator page 1. On Off PC separator page 1. On Off Line Monitor Default Setting Line monitor 1. Always Off Programming the Machine Receiving Documents Answer mode Auto answer Manual answer Setting the Answer Mode LineBasic Receive Rings to answer Rings 01-*10 Receive only Start/Stop time 0000 Auto Receive Manual Receive Collate Fax Advanced ReceiveCollate fax 1. On Off Reduce Incoming Fax Setting Reduce incoming fax 1. On Off Receive to Memory Receive to memory 1. On Off Secure Receive Automatic Secure Receive SetupSecurity code Security On/Off Secure receive Security code Security On/Off Secure receive Security code Secure receive Start/Stop time 600 Secure receive 1. On OffSecure recv. all day For each day? 1.Yes Monday Secure all day 1. Yes Manual Secure Receive Secure receive Start Stop Secure receive 1. Start Stop Printing the Stored Document in Secure Receive Mode12-01-1999 1547 Ready Free memory 80% Printing Discard Extra Setting Discard extra 1. On Off Receiving Documents Dialing Methods 12-01-1999 1347 Ready Free memory100% Dial or press Copy Manual Dial On-hook and Off-hook DialingDial fax number Fax number Communicating Job number 022 5554444 Alpha Dialing Speed dial 001 Keith Doe Co Enter search name Exit to previous Keith Doe Co. −↓Scanning into memory Job number 007 Free memory 91% Speed Dialing Phonebook 1. Speed dial Alpha dial Group dial One Touch Dialing Speed dial 001Scanning into memory Job number 041 Free memory 85% One touch key Scanning into Memory Job number 052 Free memory 82% Keypad Dialing12-01-1999 1347 Ready Free memory92% Dial or press Copy Automatic Redialing Manual Redial Last Number Off-hook Manual Redial Last 5 Numbers On-hook Redial last number Enter to start Chain Dialing Charge Card Transmissions ProcedureScanning into memory Job number 017 Free memory 100% Manual Group Dialing Manual group Enter fax number, Phonebook Or one touch key Manual group − to previous Enter more Or press Start Transmitting Documents Job Numbers MemoryScanning into memory Job number 047 Free Memory 100% Memory Send or Direct Send Default Mode Memory send 1. On Off Memory Send Scanning into memory Job number Free memory 92% 12-01-1999 1347 Ready Free memory 100% Dial or press Copy12-01-1999 1347 Ready Free memory 85% Load document Direct Send Dialing Job number 5551212 Direct send Yes Direct Send with Memory Send SelectedFree memory 80% Enter fax number Manual Send Delayed StartTime Hhmm DD Priority Transmission Line selection Either line Line #1 Line #2 Line SelectionFree memory 100% Enter fax number Fax number 128 max 5151212 + Charge CodesFax number 128 max 5151212 + $$$ Cover Sheet Effective Range Cover Sheet Setup Cover sheet 1. On OffLoad cover image 1. Yes Cover sheet Press Start to store Cover sheet Send Print Sending a Document with a Cover SheetEnter to Name Enter from Name Batching Confirming a Transmission One Time Fax Options Option Description Number of Pages Number of pages Pages Listen to Dial Listen to dial 1. On Off Send then poll Off Send then PollSend then poll Add security code? 1. Yes Transmitting Documents ECM Disable Error correct ECM 1. On Off Secure Send Transmission Secure send Off Send After Scan Enable Send after scan 1. Yes Transmitting Documents Advanced Transmissions Using an Account Code Enter account code or press Start Account Code Default Setting Account code 1. On Off Transmitting Using a Department Code 12-01-1999 Free memory 100% Enter dept. code Resend Stored Fax Default Setting Resending a Stored Fax Start Send to one number Change Fax number 128max Secure Send Setting Initiating Station Setup Relay Station SetupITU-T Relay Communications ITU-T Relay Transmission Enter password Password 20 max Setup password 1. YesSend Relay Box number 20 max Transmitting Documents Presetting ITU-T Relay Box OriginatorRelay Boxes Relay Station End Stations Program password 1. Yes Enter password Password20 maxEnter mailbox new# Box number 20 max Relay end number Enter phonebook key or one touch key Relay end number One touch key01 Enter more Or press Start Transmitting Documents Deleting a Relay Box Mailbox setup 1. Done Mailbox deleteDelete mailbox# Box number 20max Transmitting Documents Cancelling Jobs Stop KeyJob Status Key Dialing Job number 006 5551212 Cancel Job Key Cancel job Enter to cancel Previous − Next ↓ 12-01-1999 Cancel this job? Job number 043 YesJob number 043 Cancel this job? 1 Direct Send Jobs Cancelling Jobs Polling Polling Communications Storing a Document to be Polled Storing a Document to be Polled in a Poll-once Box Scan to be polled 1. Poll-once box Multi-poll box Scan to be polled security code Secure fax 20 max Storing a Document to be Polled in a Multi-poll Box Modifying Documents Stored in a Polling Box Cancelling Documents Stored in a Polling BoxSecurity/fax number? Already assigned Delete Add + Retain Poll one number Enter fax number Polling a Remote Document Poll-once or Multi-poll BoxPoll Add security code? 1. Yes Group Polling Load document To poll press Start Poll a group Add security code? 1. Yes Poll a group Security code Continuous poll Interval 10-70min Continuous PollingContinuous poll Start/Stop time 0800 Continuous poll One touch key46 Enter more Or press Start Continuous poll − ↓ for setting Start/Stop days Mon-FriContinuous poll Security code Deleting Continuous Poll Jobs Already assigned 1. Delete Retain Polling Mailbox ITU-T Communications Mailbox CommunicationsMailbox Reception Reports Local Mailbox ITU-T Mailbox setup Done Mailbox deleteCreating an ITU-T Mailbox Mailbox type Confidential Bulletin board Relay Enter mailbox new # Box number 20 max Deleting an ITU-T Mailbox Storing a Document in a Local ITU-T Mailbox Mailbox Confidential Bulletin board Relay Box setupDelete Mailbox # Store Confidential Box number 20 max Store Bull. board Printing a Document Stored in a Local ITU-T Mailbox Print Confidential Box number 20 max Print Bull board Deleting a Document Stored in a Local ITU-T Mailbox Sending to a Remote ITU-T Mailbox Remote ITU-T MailboxDelete Confidential Box number 20 max Delete Bull board Mailbox Communications To send to a remote mailbox, press Polling a Remote ITU-T Mailbox Poll Confidential Box number 20 max Poll Bulletin Board Attaching an ITU-T Sub Address Transmitting a Document to an ITU-T Sub Address Polling a Document Using a Sub Address Subaddress SEP 20 max Load document To poll press Start Setting Up Reports and Lists Reports Activity Report Setup Code Description Activity report Set key default Auto print Confirmation Report Setup Confirmation report 1. Always On error Off Confirmation Report Confirm. memory send 1. Always On error Off Confirmation Report Memory Send Show first fax page 1. On Off Group send report Always On error Off Group Send Report Reports Group poll report Always On error Off Group Poll Report Relay originator 1. Always On error Off Relay Originator Report Show first fax page 1. On Off Relay station 1. Always On error Off Relay Station Report Reports Relay destination 1. Always On error Off Relay Destination Report Reports Confirmation Report Override Confirmation report Reception Report Setup Local to mailbox Remote to mailbox Relay station Description Activity Report Printing Reports and ListsPrint number 50 1paper 100 2paper 150 3paper ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Press Menu Map Settings Report To print the Settings Report Press Making Copies Copying DocumentsCopy Copies PaperAuto Collate On Press the Exit or Stop key to cancel the copy operation Copying Papertray 1 LT Pages Scan Functionality 11-2 WorkCentre Pro 665/685/765/785 PCL Printing Functionality 12-2 WorkCentre Pro 665/685/765/785 Network Functionality 13-2 WorkCentre Pro 665/685/765/785 Internet FAX Functionality 14-2 WorkCentre Pro 665/685/765/785 Using the ControlCentre Setting up the WorkCentre Setting the Machine Defaults Setting up the Telephone Lines Using the Power Save features Setting the PC’s Date and Time on the WorkCentre Changing Your ControlCentre Password Setting the Cover Sheet and Send Header Options Setting the Fax Send OptionsChoosing How to Send Faxes Sending Faxes Using Security Setting the Redial Options Faxing Long Originals Setting the Fax Receive Options Setting the Receive Footer OptionReceiving Faxes when the Printer is Unavailable Receiving Secure Faxes Setting the Receive Interval Collating and Reducing Incoming Faxes Receiving Oversized Faxes Receiving Faxes to Your PC Setting up a PhonebookAssigning an Individual Fax Number to a One Touch Key Using the ControlCentre Editing a One Touch Key Entry Presetting a Speed Dial Number Deleting One Touch Key Entries Editing a Speed Dial Number Presetting a Group Dial Number Deleting Speed Dial Numbers Editing a Group Dial Number Deleting Group Dial Numbers Saving a Phonebook to Your PC Opening a Phonebook File Creating Mailboxes Creating a Mailbox Editing a Mailbox Setting up Department Codes Using Department CodesDeleting a Mailbox Changing a Department Code Deleting a Department Code Confirmation Reports Setup Printing Reports Reception Reports Setup Printing the Settings Report Saving the WorkCentre Settings Saving WorkCentre Settings to a FileOpening a Saved WorkCentre Settings File Creating a New WorkCentre Settings File Setting up automatic supply ordering Enabling Xerox personnel to perform remote tests Firmware Download Self Test TroubleshootingAuto test Individual test Print test Troubleshooting Calling for Service Error Messages and Codes 16-4 WorkCentre Pro 665/685/765/785 Troubleshooting Error Codes Code Probable Cause Corrective Action WorkCentre Pro 665/685/765/785 16-7 Device Error Codes Code Description Replace Parts Paper Jam Code Location Remove any documents from the Document Tray Documents Open the Right Side Cover and remove any jammed paper 067 WorkCentre Pro 665/685/765/785 16-13 Right Side Typical Causes Recommended Procedure Document Jams Document Jam Remove all documents from the Document Tray Documents 073 Status Code Table G3 5 0 Transmission Problems Problem Check Items Reception Problems Image Quality Problems with envelopesCommunications failure 16-22 WorkCentre Pro 665/685/765/785 Ordering Supplies Ordering SuppliesSupplies Setting up the destination Setting-up Automatic Supplies OrderingOrdering Supplies Automatically WorkCentre Pro 665/685/765/785 Entering the part details Select supplies 1. Toner Drum Enter part number 20 max Enter quantity Quantity Entering ordering details Enter contact name Name 40 max Enter tel number Tel number 32 maxEnter ship to name Name 40 max Enter ship address Address 64 max Printing the order form Replacing the Paper Maintaining the ProductTo replace the paper 039 Push the paper tray all the way into the machine Replacing the Toner Cartridge and Fuser Cleaner To replace the Toner Cartridge 065 098 093 Assembly 026 027 029 To replace the Fuser Cleaner 076-1 076-2 101 Replacing the Drum Unit To replace the Drum Unit Developer Assembly 026 028 To replace the Ozone Filter Cleaning the Machine Cleaning the Cabinet and Ozone Filter Cleaning the Document Scanner Close the Transmission Cover WorkCentre Pro 665/685/765/785 Cleaning the Developer Assembly and the Surrounding Parts 023 065 To clean the Transfer Wire and Discharge Wire To clean the Paper guide To clean the Developer Assembly 026 027 029 Charger Wire Cleaning the Charger Wire and the Laser Beam WindowLaser Beam Window To clean the Laser Beam Window To clean the Charger Wire Charger Wire WorkCentre Pro 665/685/765/785 Assembly 027 029 Cleaning the Components as Needed 023 065 Page To clean Contacts To clean the Metering Blade Developer 028 Installing the maintenance kit Product Data Sheet Specification JBIG/MMR/MR/MH Process Unit is 750 prints. Supply Toner Cartridge WorkCentre Pro 665/685/765/785 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information Third Party Certification Radio Frequency Emissions USA120v 60Hz Nominal Markets 230v, 50 Hz Nominal Markets Unique European Certification Approvals and Certification Question What is the Electricity at Work Regulation? UK Electricity at Work Regulation Question Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe? Question I require records of all tests Environmental Compliance Environmental ChoiceMPage Send Header Requirements FCC RegulationsData Coupler Information Page Canadian Certification Page Symbols Index INDEX-2 INDEX-3 See also LCD document feeder INDEX-5 See also LCD listen to dial See also menu map levels INDEX-8 See also dial mode INDEX-10 See also contrast default setting See also security INDEX-13 INDEX-14