Troubleshooting, 6.0Problem Resolution

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Contents

Fax: Operator’s ManualCorporate Headquarters 4501 Parkway Commerce Blvd Orlando, Fl Phone:Page Firmware Software Agreement Copyright Information C US Listed Agency Compliance and ApprovalsC22.2 No. 950-M93 EN60950Page Important Safety Instructions Getting Started ContentsSetting Up the Printer Printer Overview Adjusting and Maintaining the Printer Using the Front Panel Appendix B TroubleshootingPrinter Specifications Appendix A Glossary Appendix EAppendix F Menu System Multi-LanguageSupport 1.0About the Printer Printer Overview I-ClassStandard Features Listing 1.0.1Standard FeaturesCutter, Light-Duty Backing-Only Cutter, Standard Duty DMXNet ILPC – CG Times Firmware Internal RewinderLinear Scanner USB Port Present SensorRS-422Serial Interface Twinax/Coax Interface Option 1.1 Option InstallationExperience Level for Options Installation Recommended Installer I-Class 1.2Hardware Components I-Class 2.0Unpacking the Printer Getting Started 2.0.2Additional Requirements 2.0.1Inspection Media Selection – Thermal Transfer 2.1Media and Ribbon Selection2.1.1Print Quality Controls Media Selection – Direct Thermal Thermal Transfer Direct Thermal Media TypePrint Speed Print Energy 3.0Installation Setting Up the Printer 3.0.1Communications Parallel PortSerial Port Part Number Null Modem MXM“PC” DB9P to Printer Part Number USB Port optional 3.1Loading Media 3.1.1Roll Media 3.1.2Fan-FoldMedia Sensor Eye Mark Position 3.2Media Sensor AdjustmentMedia Sensor Selection and Adjustment Media Type Removal 3.3Loading Ribbon I-Class Ribbon Routing Diagrams‘Coating Side In’ Ribbon Supply Hub ‘Coating Side Out’ Ribbon Supply Hub Calibration Hints 3.4Quick Media Calibration 3.5.1Rewinding 3.5Outputting Labels I-Class Removal 3.5.2On-DemandDispensing I-Class Removal 3.5.3Cutting 4.0Operation Using the Front Panel I-Class 4.0.3Quick Test Mode: Print Test Labels 4.0.4Indicator Lights 4.0.5LCDŒLiquid Crystal Display 4.0.6.3Level Two Reset 4.0.6Resetting the Printer4.0.6.1Soft Reset 4.0.6.2Level One Reset 4.1The Menu System MENU MODE 4.1.1Entrance and Exit Prompts LABEL LENGTH 4.1.2Media SettingsMEDIA TYPE SENSOR TYPE FEED SPEED 4.1.3Print ControlHEAT PRINT SPEED Print Control continued CUSTOM ADJUSTMENTS 4.1.4Printer Options MODULESPRESENT SENSOR Printer Options continued CUTTERSCANNER Used to set the specific number of barcodes Printer Options continued GPIO PORT Printer Options continued SINGLE BYTE SYMBOLS 4.1.5System SettingsCONFIGURATION FILE DEFAULT MODULE TIME AND DATE System Settings continuedDOUBLE BYTE SYMBOLS PRINT CONFIGURATION CONFIGURATION LEVEL System Settings continued IMAGING MODE System Settings continuedSET FACTORY DEFAULTS FORMAT ATTRIBUTES SECURITY System Settings continuedPAUSE MODE PEEL MODE PLUS EMULATION System Settings continued DPI EMULATION System Settings continuedALLEGRO EMULATION DPI EMULATION BACK AFTER PRINT System Settings continuedCOLUMN EMULATION SOP EMULATION System Settings continued FAULT HANDLINGMENU LANGUAGE The distance to backup on the defective System Settings continued 4.1.6Communications SERIAL PORT ASERIAL PORT B NIC ADAPTER Communications continuedPARALLEL PORT A PARALLEL PORT B Specifies the network gateway address the Communications continued Communications continued HOST SETTINGS Communications continued Allows the user to disable the DPL Heat PRINT TEST RATE 4.1.7 DiagnosticsOPTIONS TESTING HEX DUMP MODE Diagnostics continued SENSOR READINGSRIBBON SENSOR LIMITS Displayed Message 4.2Display Messages4.2.1User Prompts and Condition Messages User Prompts and Condition Messages Conditions User Prompts and Condition Messages continuedDisplayed Message Description 4.3.1Print Quality Label 4.3Quick Test Mode 4.3.2Configuration Label ŽUse the Key to select a quantity; see Section 4.3.3Quick Ribbon Test LabelŒ Press the •Use the Key to scroll to ‘Ribbon Test Label’ 4.3.4Dot Test Pattern Label 4.3.6User Defined Label 4.3.5Validation Label Step Adjusting and Maintaining the Printer5.0Media Sensor Calibration 5.0.1Standard Calibration Displayed Message Standard Calibration continuedStep Operator Action Step Notched stock: adjustReflective stock: Adjust Standard Calibration continued Displayed Message Standard Calibration continuedStep Operator Action Displayed Message 5.0.2Advanced Entry CalibrationStep Operator Action Displayed Message Advanced Entry Calibration continuedStep Operator Action Step Notched stock: adjustReflective stock: Adjust Advanced Entry Calibration continued Displayed Message Advanced Entry Calibration continuedStep Operator Action Displayed Message Advanced Entry Calibration continuedStep Operator Action Displayed Message Advanced Entry Calibration continuedStep Operator Action 5.1.1Leveling Cam Adjustment 5.1Printhead Adjustments 5.1.2Burn Line Adjustment 5.2Printhead Replacement Method 5.3Maintenance ScheduleRecommended Cleaning Schedule Area 5.3.1Cleaning the Printhead 5.3.2Cleaning the Platen Roller 5.3.3Cleaning Interior and Exterior Surfaces 5.4Application Program Updates Operator Action 5.4.1Updating from the Ready ModeStep Displayed Message Operator Action 5.4.2Updating from the Download ModeStep Displayed Message Displayed Message 5.4.3Possible Problems during an UpdateApplication Update Error Messages Descriptions / Causes / Solutions Displayed Message 5.5Boot Loader Program UpdatesBoot Loader Update Procedure Step I-Class Try this solution… Troubleshooting6.0Problem Resolution If experiencing this problem… If experiencing this problem… Try this solution…Erratic printing instead of the If there is no image on the used ribbon If experiencing this problem…Try this solution… If there is an image on the used ribbon the I & W Class Programmer’s Manual for If experiencing this problem…Try this solution… Nothing happens when trying Possible Solutions 6.1Fault and Warning MessagesFault Messages Printer Fault Messages Description Printer Fault Messages continuedPossible Solutions Displayed Message Description Printer Fault Messages continuedPossible Solutions Displayed Message Description Printer Fault Messages continuedPossible Solutions Displayed Message Description Printer Fault Messages continuedPossible Solutions Displayed Message Description Printer Fault Messages continuedPossible Solutions Displayed Message Displayed Message Warning MessagesPrinter Fault Messages continued Possible Solutions Actions Printer Warning MessagesDisplayed Message Description 6.2Hex Dump Mode I-Class Fonts Printer Specifications7.0General Specifications Bar Codes I-4208, Printing SpecificationsEnvironmental Requirements Mechanical 1 MB I-4206, 7.1Media and Ribbon RequirementsPrinting Specifications continued I-4212, I–4308 Designator Approved MediaMedia Dimensions Media and Ribbon Requirements continued Char ASCII Control Code ChartAppendix A Char Char ASCII Control Code Chart continuedChar Char Font Appendix BAvailable Fonts and Bar Codes Fonts Spacing FontHeight Width uppercase Font 4: 62-characteralphanumericFont 5: 62-characteralphanumeric uppercase Font 7: OCR-A,size Font 8: OCR-B,sizeI-Class I-Class Bar Code Summary Data Bar Code B: UPC-A Bar Code A: Code Bar Code C: UPC-EBar Code E: Code Bar Code G: EAN-8 Bar Code I: Codabar Bar Code Q: UCC/EAN Code Bar Code K: PlesseyBar Code M: 2 Digit UPC addendum Bar Code O Code Bar Code W1z: MicroPDF417 Bar Code W1c: DataMatrix Bar Code W1f: AztecBar Code T: Telepen Bar Code v: FIM Bar Code WG: USD-8 Bar Code W1d: QR Code Resolutions and Widths Print Resolutions and Maximum Label WidthsAppendix C Module Assignments Speed Range Available Speeds and Default SettingsPrinter Speed Ranges and Defaults Default Setting Signal Appendix DGPIO Port Description GPIO Port Connections GPIO Pin Configuration GPIO Port SpecificationsExternal Start of Print Control Comment Appendix EMenu System Multi-LanguageSupport Required Software I-Class Creating a Menu Language I-Class Advance File Handling Information Menu Language Error MessageDescription I-Class I-Class Appendix F Saving a Configuration File Comments StepDisplayed Message Operator Action When returned to the factory for service Warranty InformationPrinter Limited Warranty Statement I-Class Printers Warranty Service Procedures Thermal Printhead, Platen Roller, and BeltsWhen returned to the factory for service Limitation of Liability General Warranty Provisions I-Class Glossary fan-fold Media that is folded and stacked I-Class I-Class

Xerox I Class manual Troubleshooting, 6.0Problem Resolution, If experiencing this problem…

Models: I Class