Troubleshooting

If a problem occurs with your T.sonic™ 820, please first check the information listed below before taking your T.sonic™ 820 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our websites.

Software CD cannot auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “T.sonic.EXE” file on the software CD.

Operating system cannot detect the T.sonic™ 820

Check the following:

1.Is your T.sonic™ 820 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your T.sonic™ 820 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Cannot Power ON

Check the following:

1.Is the T.sonic™ 820 connected to your computer? If yes, unplug it.

2.Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

3.Is the battery out of power? If yes, please recharge the battery.

Cannot download MP3, WMA, WMA-DRM10,or WAV files to the T.sonic™ 820

As required, uninstall and re-install the driver. If this doesn’t work, try Resetting the unit and if this fails, please see the “Restoring Factory Defaults” section to recover your T.sonic™ 820.

Buttons aren’t working

Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

Cannot hear track playback

1.Have you downloaded any music files onto the T.sonic™? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps are supported.)

2.Are the earphones properly connected to the earphone jack? If not, reconnect them.

3.Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track name does NOT display correctly on the screen

1.The default language of the T.sonic™ is English. Please set the language option first.

2.ID3 tag information has display priority on the screen of the T.sonic™. You could modify the ID3 tag by using Windows Media Player or Winamp.

3.If the ID3 tag is empty, just the file name will be displayed on the screen.

Troubleshooting

820 specifications

Transcend Information, a leading storage solutions provider, has established a reputation for innovation and quality over the years. Among its noteworthy offerings is the Transcend Information 820, an advanced solid-state drive (SSD) designed to meet the needs of both casual users and professionals seeking exceptional storage performance.

The Transcend Information 820 SSD is built on the SATA III interface, boasting impressive read speeds of up to 550 MB/s and write speeds reaching 450 MB/s. This high-speed performance is crucial for users who require quick boot times, fast application load times, and seamless multitasking capabilities. The drive is particularly beneficial for those in creative fields, where large file handling is a regular part of the workflow.

One of the standout features of the Transcend 820 SSD is its use of 3D NAND flash technology. This innovative technology stacks memory chips vertically, allowing for greater storage density, improved performance, and enhanced endurance compared to traditional planar NAND. As a result, users can enjoy a more reliable and longer-lasting storage solution, suitable for various applications, from gaming to professional video editing.

In addition to performance, the Transcend 820 SSD prioritizes data safety. It includes advanced features such as S.M.A.R.T. monitoring, which provides real-time assessment of the drive’s health and performance, ensuring users are informed about potential issues before they escalate. The drive is also equipped with ECC (Error Correction Code) technology, which enhances data integrity by detecting and correcting errors that may occur during data transmission.

Another significant aspect of the Transcend 820 is its supportive software package. Transcend provides a user-friendly interface, the Transcend SSD Scope, which allows users to monitor the SSD’s status, perform firmware updates, and manage data securely. This added layer of control ensures that users can maximize the potential of their drive while maintaining optimal performance.

Moreover, the drive is available in various storage capacities, ranging from 128GB to 1TB, catering to different storage needs and budgets. Its compact form factor makes it a perfect choice for both laptops and desktops, allowing for easy upgrades and installations. The impressive durability and performance of the Transcend Information 820 SSD make it an excellent choice for users looking to enhance their computing experience.