Ingenico 8550 manual Troubleshooting Terminal does not start, Printer doesn’t work

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3.7 Troubleshooting

The terminal does not start

)Ensure the battery is charged (see chapter 3.2 “Charging the battery”)

)Ensure the terminal is correctly connected to the charger.

)Check the power supply connection.

The printer doesn’t work

)Ensure a paper roll is loaded in the terminal.

The printed receipt is blank

)Ensure the paper roll has been loaded correctly (see chapter 2.2 “Changing the paper roll”)

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Contents 8550 Page Contents Ingenico Thank you for choosing an Ingenico productPresentation Ingenico Overview of Ingenico Page Ingenico Touch screen details and functions Keyboard details and functions Ingenico Use Card reading Magnetic stripe cardSmart card Ingenico Changing the paper roll Operating temperatures Installation and start-upStorage temperature Terminal locationIngenico Battery installation Battery charging tips Charging the batteryVia a charger unit Via an optional docking stationConnecting to the power grid Disconnecting from the power gridIngenico Terminal connections Via the charger unit Connecting to the Switched Telephone Network STN Via the optional docking stationTNV-3 Ingenico Connecting a telephone to the docking station Connecting to a peripheralPower supply unit Installing the SIM card Installing a SIM card and a Multimedia card MMCInstalling the MMC card Removing the SIM cardIngenico Telephone function Earphone jack pin-outScanner function optional Troubleshooting Terminal does not start Printer doesn’t workPrinted receipt is blank Ingenico Recommendations Electronic equipment in vehicles Ingenico General safety Electronic devicesElectronic medical equipment AircraftWeee ESD precautionsIndex NON-CONTRACTUAL Document Ingenico