APC CS 500 Troubleshooting, Specifications, Order Replacement Battery, Back-UPS Storage, Service

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS not connected to an AC	Check that the Back-UPS power plug is
power source.	securely connected to the wall outlet.

Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the
	Back-UPS. Reset the circuit breaker (located
	on the rear panel of the Back-UPS) by push-
	ing the circuit breaker button fully inward
	until it catches. If the circuit breaker resets,
	switch the Back-UPS on and reconnect the
	equipment one-at-a-time. If the circuit
	breaker trips again, it is likely that one of the
	connected devices is causing the overload.
Very low or no utility voltage.	Check the wall outlet that supplies power to
	the Back-UPS using a table lamp. If the lamp
	bulb is very dim, have the utility voltage
	checked by a qualified electrician.

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.	Check the battery connections. (See “Connect the Battery” under
	“Installation” on the front page of this document.
Computer, monitor or external disk/	Move computer, monitor, or external drive power cord plug to the
CD-ROM drive is plugged into a	Battery Backup outlets.
Surge Only outlet.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the
	Back-UPS. Reset the circuit breaker (located
	on the rear panel of the Back-UPS) by push-
	ing the circuit breaker button fully inward
	until it catches.
The wall outlet that the Back-UPS is	Connect the Back-UPS to another wall outlet or have a qualified
connected to does not supply utility	electrician check the building wiring.
power to the unit.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.	Unplug non-essential Battery Backup connected equipment, such as
	printers and plug them into Surge Only outlets.
	Note: Devices that have motors or dimmer switches (laser printers,
	heaters, fans, lamps, and vacuum cleaners, for example) should not be
	connected to the Battery Backup outlets.
Back-UPS battery is weak due to	Charge the battery. The battery charges whenever the Back-UPS is
recent outage and has not had time	connected to a wall outlet. Typically, eight hours of charging time are
to recharge.	needed to fully charge the battery from total discharge. Back-UPS
	run-time is reduced until the battery is fully charged.
Battery requires replacement.	Replace battery (see Order Replacement Battery). Batteries typically
	last 3-6 years, shorter if subjected to frequent power outages or ele-
	vated temperatures.

A red indicator is lit

Battery is not connected properly.	Check the battery connections. Consult "Connect the Battery" under
	"Installation" on the front page of this document. It shows how to
	access the battery and connect the wires.
The Overload indicator is lit if	Move one or more equipment power plugs to the Surge Only outlets.
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can pro-
vide.
Battery requires replacement.	The battery should be replaced within two weeks (see "Order
	Replacement Battery"). Failure to replace the battery will result in
	reduced run-time during a power outage.

Red indicators are flashing

Back-UPS failure. Call APC for service.

Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on

Internal battery not connected. Check the battery connections.

Specifications

Input Voltage (on line)	180 - 264 Vac (default setting)
Frequency Limits (on line)	47 - 63 Hz (autosensing)
On Battery Waveshape	Stepped Sine Wave
Maximum Load	350 VA - 210 W	500 VA - 300 W
Typical Recharge Time	8 Hours
Operating Temperature	0o to 40oC (32o to 104oF)
Storage Temperature	-5oto 45oC (23o to 113oF)
Operating and Storage	0 to 95% non-condensing
Relative Humidity
Size (H x W x D)	16.5 x 9.2 x 28.5 cm	(6.5 x 3.6 x 11.2 inches)
Weight	350 VA - 6.3 kg (13.8 lbs)	500 VA - 13.8 lb (6.3 kg)
Shipping Weight	350 VA - 7.0 kg (15.3 kg)	500 VA - 15.3 lb (7.0 kg)
EMI Classification	EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)
On Battery Run-Time	20 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.

Order Replacement Battery

The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered on-line from the APC web site (see below, a valid credit card is required).

When ordering, please specify Battery Cartridge RBC2.

Transfer Voltage Adjustment (optional)

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows:

1.	Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no
		indicators lit).
2.	Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will
		flash to acknowledge going into Programming Mode.
3.	The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table.
		Indicators Lit	Lower Transfer Voltage	Use When
		1	160 VAC	Back-UPS frequently goes On Battery due to
				low input voltage.
		2	180 VAC (factory default)	Normal power conditions exist.
		3	196 VAC	Connected equipment is sensitive to low voltage.
4.	To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing.
5.	To select 180 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing.
6.	To select 196 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing.
7.	Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will
		exit the Programming Mode, and all indicators will extinguish.

Back-UPS Storage

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table:

Storage Temperature	Recharge Frequency	Charging Duration
-5oto 30oC (23o to 86oF)	Every 6 months	8 hours
30o to 45oC (86o to 113oF)	Every 3 months	8 hours

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.

Service

Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists.

3.If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.

•Record the model number of the UPS, the serial number, and the date purchased. Be prepared to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

•If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask customer ser- vice about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

5.Write the RMA# on the outside of the package.

6.Return the UPS by insured, prepaid carrier to the address provided by customer service.

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

APC Contact Information

			USA/Canada	1.800.800.4272
			Mexico	292.0253 / 292.0255
			Brazil	0800.12.72.1
1	2	3
			Worldwide	1.401.789.5735
4	5	6
7	8	9
			Internet	http:\\www.apc.com
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			Technical Support	http:\\www.apc.com/support

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