Nikon 4300 manual Obtaining Support, System Information, Return Material Request

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Chapter 5: Customer Service

Obtaining Support

Motorola provides technical support services for your system and recommends that you coordinate warranty and repair activities through the Motorola System Support Center (SSC). When you consult the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that warranty requirements are satisfied. Check your contract for specific warranty and service information.

System Information

To be provided with the best possible opportunity for support, collect the following system information and have it available when obtaining support.

•Location of the system

•Date the system was put into service

•Software or firmware version information for components of your system

•Serial number(s) of the device(s) or component(s) requiring support

•A written description of the symptom or observation of the problem:

-When did it first appear?

-Can it be reproduced?

-What is the step-by-step procedure to cause it?

•Do other circumstances contribute to the problem? For example, changes in weather or other conditions?

•Maintenance action preceding problem:

-Upgrade of software or equipment

-Change in the hardware or software configuration

-Software reload - from backup or from CD-ROM (note the version and date)

Return Material Request

After collecting system information, contact the Motorola System Support Center for assistance or to obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs):

North America: 800-221-7144

Radio Products and Services Division

The Radio Products and Services Division is your source for manuals and replacement parts.

Radio Products and Services Division Telephone Numbers

The telephone numbers for ordering are: (800)-422-4210 (US and Canada orders)

The fax numbers are: (800)-622–6210 (US and Canada orders)

July 2007

5-2

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Contents MOTOROLA MOTOMESH DUO 2.0 4300 Users Guide JulyJuly ii This page intentionally left blankMOTOMESH DUO 2.0 4300 Users Guide Copyrights DisclaimerTrademarks July iiiJuly iv Contents of ContentsChapter 5 Customer Service Chapter 6 Certification and Safety InformationList of Figures List of Figures3-10 3-11List of Figures July viiiList of Tables List of TablesTable 1-1 MOTOMESH Duo 4300-49 Device Specifications List of Tables July xList of Procedures List of ProceduresProcedure 3-15List of Procedures July xiiFigure 1-1 MOTOMESH Duo 4300 Device Attached to a Light Pole Chapter 1 Product IntroductionChapter Infrastructure Devices within a MOTOMESH Wireless Network Infrastructure DevicesIAP functionality includes MWR functionality includesWireless Switch RADIUSFigure 1-2 IAP and MWR Devices in Context of a MOTOMESH Network 802.11MOTOMESH Duo 4300 Device Specifications Table 1-1 MOTOMESH Duo 4300-49 Device SpecificationsRadio Characteristics 2.4 GHz PortionPower MOTOMESH Duo 4300-58 Device SpecificationsPhysical EnvironmentPower MOTOMESH Duo 4300-54 Device Specifications 5.4 GHz PortionPower MeshManager EMS Chapter 2 Infrastructure Device InstallationSoftware Requirements Hardware Installation Notes Web Interface UtilityPorts and Connections Operator Supply ListOptional Antennas One non Power over Ethernet PoE Ethernet portMOTOMESH DUO Infrastructure Device Labels Infrastructure Device MAC Address Table IAP or MWRDevice Name Ethernet MAC IP AddressInfrastructure Device Assembly Figure 2-5 External Personality Plugs Black, Grey, Red, or noneConnect Plug.Black. plug. Black Infrastructure Device Deployment and InstallationCanopy Procedure 2-1 Assembling an AC Power MOTOMESH Duo Device Assembling an AC Power MOTOMESH Duo DeviceGrounding Considerations Assembling a DC Power MOTOMESH Duo Device Device Connectivity TestingProcedure 2-2 Assembling a DC MOTOMESH Duo Device Procedure 2-3 Testing Infrastructure Device ConnectivityJuly 2-10 Chapter 3 Device Configuration Default Device ConfigurationConfiguring a 4300 Device Mesh from 2.4 to 4.9, 5.4, or Pre-staging a MOTOMESH Duo 4300 Device in MeshManagerFigure 3-2 Entering the 802.11 AP Ethernet MAC Address in MeshManager Procedure 3-1 Configuring a 4300 Device MeshFigure 3-1 The Add New MOTOMESH Duo Device Panel in MeshManager Figure 3-3 Selecting the Probe Button in MeshManager Figure 3-4 Examining Initial Device Defaults in MeshManager Figure 3-6 Enabling the 802.11 a Radio on a 4300-49 Device License Key Figure 3-7 An Example of a License Key Text FileFigure 3-8 Copying the License Key from the Text File Figure 3-9 Pasting the License Key into MeshManager Figure 3-10 Entering 802.11 a Membership VLAN Data Figure 3-11 Configuring a Device to be an IAP or WR Figure 3-12 Entering a Device NameAll of the Device configuration selections should now be completed Figure 3-13 Entering an Optional Deployed LocationSelect the Add button to formally add the device to the Network Figure 3-14 Adding a Device to the MeshFigure 3-15 After Adding a Device to the Mesh Figure 3-16 After Successfully Adding a Device to the Mesh Figure 3-17 Selecting an IAP Device to be Demoted Demoting an IAP Device to a MWRProcedure 3-2 Demoting an IAP to a MWR Figure 3-18 Promote / Demote Dialog Figure 3-19 Demoted IAP Device shown moved into a MWR GroupSecond IP Stack Aids in Troubleshooting Second IP Stack SettingsAccessing the MOTOMESH Duo Device Recovery Settings in MeshManager Procedure 3-3 Accessing the MOTOMESH Duo Device Recovery SettingsDevice Recovery Settings MOTOROLA, INC END USER LICENSE AGREEMENT Chapter 4 License InformationMotorola End User License Agreement Chapter 4 License Information July 4-2including machine-readable form, and you agree to reproduce such notice in each form in which it appears, to the extent it is physically possible to do so. Unauthorized duplication of the Software or Documentation constitutes copyright infringement and in the United States is punishable in federal court by fine and imprisonment 6. RIGHT TO USE MOTOROLA’S NAME. Except as required in Section 3.4 above, you shall not, during the term of this Agreement or thereafter, use any trademark, of Motorola, or any word or symbol likely to be confused with any Motorola trademark, either alone or in any combination with another word or words found to be defective within the warranty period, or to refund the purchase price and terminate this Agreement. To seek such a remedy, you must return the entire Product to Motorola, with a copy of the original purchase receipt within the warranty period 16. GOVERNING LAW. This Agreement shall be governed by the laws of the United States of America to the extent that they apply and otherwise by the laws of the State of Illinois Third Party Licensing Agreements Hostapd - Copyright and License Informationnotice, this list of conditions and the following disclaimer Chapter 5 Customer Service Customer Service InformationEurope Email essc@motorola.comRadio Products and Services Division Radio Products and Services Division Telephone NumbersObtaining Support System InformationReturning System Components to Motorola Returning FREsJuly 5-4 Chapter 6 Certification and Safety Information FCC Regulatory InformationFederal Communications Commission FCC Statement Intelligent Access Point/Mesh Wireless RouterFCC Radiation Exposure Statement Safety Information for the MOTOMESH ProductsSafety Certification Regulatory Requirements for CEPT Member States European Union Notification MOTOROLA INC 1303 E ALGONQUIN ROAD SCHAUMBURG IL 60196 UNITED STATESETSI EN 300 328 V 141 ETSI EN 301 489-1 2002-08 and 301 EN 550221998 and ENLuxembourg Notification Czech Republic NotificationEquipment Disposal Belgium NotificationEU Declaration of Conformity for RoHS Compliance Latviski Latvian Lietuviu Lithuanian Malti Maltese CMM Labeling and Disclosure Table Software License Terms and Conditions THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY MOTOROLA, AND MOTOROLA AND ITS LICENSORS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OF IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE MOTOROLA OR AN AGENT THEREOF SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. MOTOROLA DOES NOT WARRANT ANY SOFTWARE THAT HAS BEEN OPERATED IN EXCESS OF SPECIFICATIONS, DAMAGED, MISUSED, NEGLECTED, OR IMPROPERLY INSTALLED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU Right to Audit. Motorola shall have the right to audit annually, upon reasonable advance notice and during normal business hours, your records and accounts to determine compliance with the terms of this Agreement July 6-12 Index Page Glossary GlossaryGlossary

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