Lenovo 5384, 3029, 3054, 3282, 5498, 5474, 5554 PC-Doctor for Rescue and Recovery, PC-Doctor for DOS

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PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue and Recovery diagnostic program if you are unable to start the Windows operating system.

To run the PC-Doctor for Rescue and Recovery diagnostic program from the Rescue and Recovery workspace, do the following:

1.Turn off the computer.

2.Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens after a short delay.

3.From the Rescue and Recovery workspace, select Launch advanced Rescue and Recovery ➙ Diagnose hardware. The PC-Doctor for Rescue and Recovery diagnostic program opens.

4.Select the diagnostic test you want to run. Then, follow the instructions on the screen.

For additional information about running the PC-Doctor for Rescue and Recovery diagnostic program, refer to the PC-Doctor for Rescue and Recovery help system.

Note: If you encounter failures that prevent you from gaining access to the Rescue and Recovery workspace, you can run the PC-Doctor for Rescue and Recovery diagnostic program after using a rescue medium

to recover the computer from failures and gaining access to the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 46.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem. You can run the PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

1.Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from:

http://www.lenovo.com/support

2.Use any CD/DVD burning software to create a diagnostic disc with the ISO image.

Running the diagnostic program from a diagnostic disc

This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.

To run the diagnostic program from a diagnostic disc that you created, do the following:

1.Make sure the optical drive you want to use is set as the first boot device in the startup device sequence. See “Selecting a startup device” on page 51.

2.Make sure the computer is turned on and then insert the disc into the optical drive. The diagnostic program opens.

Chapter 6. Troubleshooting and diagnostics 57

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Contents ThinkCentre User Guide Page ThinkCentre User Guide First Edition October Copyright Lenovo Contents Appendix A. Notices Important safety information Viii ThinkCentre User Guide Product overview FeaturesInput/Output I/O features Preinstalled software programs SpecificationsSoftware provided by Lenovo Software overviewThinkVantage Productivity Center Antivirus software Locations Locating connectors on the front of your computerAdobe Reader Front connector locations Locating connectors on the rear of your computerUSB connectors Component locations Locating componentsSystem board parts locations Locating parts on the system boardDrive bay locations Locating internal drivesThinkCentre User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Handling static-sensitive devicesRemoving the computer cover Removing the computer coverInstalling or replacing a PCI card Removing and reinstalling the front bezelOpening the PCI card latch Removing a PCI card What to do next Installing or replacing a memory moduleOpen the retaining clips Installing a memory module Installing or replacing the optical driveRemoving the optical drive Installing the optical drive Replacing the batteryInstall a new battery Removing the screws for the power supply assembly Replacing the power supply assemblyReplacing the heat sink and fan assembly Replacing the primary hard disk drive Removing the heat sink and fan assemblyRemoving the primary hard disk drive Installing the hard disk drive into the bracket Removing the secondary hard disk drive Replacing the secondary hard disk driveInstalling the secondary hard disk drive Removing the front fan assembly Replacing the front fan assemblyInstalling the front fan assembly Replacing the rear fan assemblyRemoving the rear fan assembly Installing the rear fan assembly Replacing the front audio and USB assemblyReplacing the internal speaker Removing the old internal speaker Replacing the keyboard or mouse Installing a new internal speakerConnecting the USB keyboard or mouse Completing the parts replacementIntegrated cable lock Installing security featuresIntegrated cable lock PadlockErasing lost or forgotten passwords clearing Cmos Password protectionThinkCentre User Guide Creating recovery media Recovery informationCreating and using recovery media Performing a backup operation Using recovery mediaPerforming backup and recovery operations Using the Rescue and Recovery workspace Performing a recovery operationCreating a rescue medium Creating and using a rescue mediumInstalling or reinstalling device drivers Using a rescue mediumSolving recovery problems Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Using passwordsAdministrator Password Power-On PasswordHard Disk Password Setting, changing, and deleting a passwordSelecting a startup device Exiting from the Setup Utility programSelecting a temporary startup device Selecting or changing the startup device sequenceThinkCentre User Guide Updating system programs Using system programsUpdating flashing the Bios from a disc Recovering from a POST/BIOS update failure Updating flashing the Bios from your operating systemBasic troubleshooting Troubleshooting and diagnosticsLenovo ThinkVantage Toolbox Diagnostic programsPC-Doctor for DOS PC-Doctor for Rescue and RecoveryCleaning an optical mouse Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage ToolsLenovo Welcome Access HelpSafety and Warranty Calling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesAppendix A. Notices European conformance CE mark Trademarks Television output noticeCRU IndexMemory module PCI card Security features Page ThinkCentre User Guide Page 71Y7146
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