Lenovo Z370, Z470, Z570 manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions ------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix A. CRU instructions” on page 45 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 35.

Where are the installation discs for preinstalled programs?

Installation discs for preinstalled programs are not supplied with Windows preinstalled computers. You can visit the Lenovo consumer support Web site to find all preinstalled software downloads.

By default, you can find some installation backups for certain preinstalled software in the APP folder under the D driver.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

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Contents IdeaPad Z370/Z470/ Z570 Regulatory Notice First Edition December Copyright Lenovo Contents Page Getting to know your computer Z370/Z470Top view „ Z570 Getting to know your computerGetting to know your computer Integrated Camera Wireless module antennas Computer displaySpeakers Power button OneKey Rescue system button Thermal management button„ Z370/Z470 Left-side viewESATA/USB Getting to know your computer Combo port USB port„ Z370 „ Z470 „ Z570 Right-side viewOptical drive Getting to know your computer USB port Front view „ Z370 Bottom viewC d Battery pack Learning the basics „ Connecting to the power„ Configuring the operating system „ Reading the manuals„ Shutting down your computer Putting your computer into sleep stateLearning the basics „ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryUsing the touchpad Using the keyboard „ Numeric keypad Z370/Z470Z570 „ Function key combinations Learning the basics „ Using memory cards not supplied Inserting a memory cardRemoving a memory card „ Connecting USB devices „ Connecting Bluetooth enabled devices on select models Enabling Bluetooth communications on your computer„ Volume buttons b~d „ OneKey Rescue system button aSpecial keys and buttons „ OneKey Theater button e Efficient thermal dissipation mode Standard modeSuper silent mode „ Thermal management button fPerforming dust cleaning System status indicators Page „ Using VeriFace „ Attaching a security lock not suppliedSecuring your computer „ Using passwords Enabling Nvidia Optimus on select modelsConnecting to the Internet Wired connection„ Software configuration Connecting to the Internet„ Hardware connection Wireless connection Wi-Fi WiMAXSoftware configuration Hardware connectionOneKey Rescue system „ IntroductionOneKey Rescue system „ Creating a recovery discs OneKey Rescue systemOneKey Rescue system Troubleshooting Frequently asked questionsWhere can I find warranty information? Troubleshooting Display problemsTroubleshooting Password problems Keyboard problemsSleep or hibernation problems Computer screen problems Puter does not workHard disk drive problem Troubleshooting Sound problemsBattery problems Startup problemTroubleshooting Other problems RespondReplacing the battery pack Appendix A. CRU instructionsAppendix A. CRU instructions Replacing the hard disk drive Handling a hard disk driveZ370 Appendix A. CRU instructions Appendix A. CRU instructions Z470/Z570 Z570 Pull the tab in the direction shown by arrow d Take out the hard disk drive secured in a metal frame e Appendix A. CRU instructions Replacing memory Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive Setup Poster User Guide Trademarks Page New World. New Thinking.TM