Lenovo R50 Getting help and service, Getting help on the Web Calling the Customer Support Center

Page 62

Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 70. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think/

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vLenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

40ThinkPad® R50 Series Service and Troubleshooting Guide

Page 61 Page 63
Image 62
Page 61 Page 63
Contents ThinkPad R50 Series Service and Troubleshooting Guide Page ThinkPad R50 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad R50 Series Service and Troubleshooting Guide Important safety information Conditions that require immediate actionGeneral safety guidelines ServicePower cords and power adapters Batteries Extension cords and related devicesPlugs and outlets Heat and product ventilation CD and DVD drive safety Additional safety informationTo Connect Xii ThinkPad R50 Series Service and Troubleshooting Guide Important safety information Laser compliance statement Important safety information Xvi ThinkPad R50 Series Service and Troubleshooting Guide Information about hard disk capacity Important notice for usersImportant regulatory notice for users Xviii ThinkPad R50 Series Service and Troubleshooting Guide Finding information with Access IBM XixXx ThinkPad R50 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Rear view Your ThinkPad at a glanceFront view Features Features Specifications Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerCaring for your ThinkPad computer Solving computer problems Error messages Diagnosing problemsTroubleshooting Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Solution Errors without messagesProblem My screen goes blank while the computer is on Keyboard problems Password problemPower switch problem UltraNav problems Standby or hibernation problems If these items are correct, have the computer serviced Select Timer Wake with Battery Operation by pressing Enter Computer screen problems Click Power ManagementBattery problems Click AdvancedHard disk drive problems Startup problem Fingerprint authentication problems Other problems Solution Problem Starting Bios Setup Utility Starting Bios Setup Utility Recovering pre-installed softwareRecovering pre-installed software Upgrading the hard disk driveUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help and service Getting help on the Web Calling the Customer Support CenterFRU Getting help around the world Usage environment and your health Appendix A. Wireless related informationWireless interoperability Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad R50 Series Service and Troubleshooting Guide What this Warranty Covers Appendix B. Warranty informationLenovo Statement of Limited Warranty Part 1 General TermsWhat Lenovo Will Do to Correct Problems What this Warranty Does not CoverHow to Obtain Warranty Service Exchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPart 2 Country-unique Terms Peru MexicoParaguay UruguayCambodia and Laos United StatesAsia Pacific Australia CAMBODIA, INDONESIA, and LaosIndia NEW Zealand JapanMalaysia PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law Arbitration The following is added under this heading European Union EU ConsumersThinkPad R50 Series Service and Troubleshooting Guide France Following Terms Apply to the Country Specified AustriaEgypt Ireland GermanyHungary Items for Which Lenovo is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodTypes Types Types of Warranty Service Customer Replaceable Unit ″CRU″ ServiceCustomer Carry-In or Mail-In Service On-site ServiceCourier or Depot Service CRU and On-site ServiceWorldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad R50 Series Service and Troubleshooting Guide Appendix C. Customer Replacement Units CRUs Customer replaceable units CRUsThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Television output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statementEnvironmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Trademarks Asia Pacific CountriesThinkPad R50 Series Service and Troubleshooting Guide Index ThinkPad R50 Series Service and Troubleshooting Guide Page Part Number 39T2400

R50 specifications

The Lenovo R50, a part of Lenovo's essential ThinkPad series, was introduced as a reliable and robust laptop designed primarily for business users and professionals. This model showcases Lenovo’s commitment to quality, performance, and ergonomics, making it a popular choice among corporate users and students alike.

One of the main features of the Lenovo R50 is its durable design. It sports a sturdy chassis that meets military-grade specifications for durability, protecting it from unexpected shocks and drops. The ThinkPad series is well-known for its spill-resistant keyboards, a feature that enhances the R50’s practical usability in dynamic work environments.

Performance-wise, the R50 is typically powered by Intel’s Pentium or early-core processors, providing sufficient power for everyday tasks such as word processing, spreadsheet management, and browsing. The device can come equipped with various memory configurations, often available with up to 2GB of RAM and either conventional hard drives or early solid-state drives, facilitating quicker system performance and improved access times.

The Lenovo R50 also emphasizes connectivity and expansion. It features multiple USB ports, a serial port, and a PC Card slot for adding functionalities. Ethernet and modem ports ensure reliable wired connections, while Wi-Fi capabilities enhance mobility.

Display quality is another appealing aspect of the R50, featuring a 15-inch screen that offers a native resolution typically of 1024x768 or higher, yielding a decent visual experience for document editing and presentations. The anti-glare coating assists in maintaining visibility under varying light conditions, an important factor for users working outdoors or in bright office spaces.

Another significant characteristic of the R50 is its renowned keyboard. Lenovo’s ThinkPad keyboards are legendary for their tactile feedback and comfort, which significantly enhances the typing experience. The keyboard also includes a TrackPoint, allowing for precise cursor control without needing to shift hands from the keyboard.

In terms of software, the Lenovo R50 usually runs on Windows operating systems, providing users with a familiar interface and access to a vast array of applications suitable for business and personal use.

Overall, the Lenovo R50 stands out for its blend of durability, performance, and user-centric features, making it a trustworthy companion for anyone seeking a reliable laptop to manage their daily tasks efficiently.
Top Page Image Contents