Lenovo 6075, 9172, 9181, 9162 Using the documentation and diagnostic programs, Calling for service

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Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 37. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 53.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 38.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

vMachine type and model

Chapter 9. Getting information, help, and service 55

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Contents Page Page ThinkCentre User Guide Page Contents Index Introduction Vi User Guide Important safety information User Guide Arranging your workspace ComfortGlare and lighting Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer 1394 Turning on computer power Finishing the software installation Completing important tasksUpdating your operating system Shutting down the computer Installing other operating systemsInstalling external options Updating your antivirus softwareSystem information Input/output features Expansion System information Input/output features Expansion System information Input/output features Three drive bays One 32-bit PCI adapter connector System information Two drive bays One 32-bit PCI adapter connector Linux Dimensions Width 400 mm 15.7 Height 175 mm 6.9 Depth 432 mm 17.0in Width 317 mm 12.48 Height 99 mm 3.9 Depth 341 mm 13.4in Width 89 mm 3.5in Height 276 mm 10.9 Depth 273 mm 10.7 User Guide Software overview Software provided with your Windows operating systemSoftware provided by Lenovo Adobe Acrobat Reader PC Doctor for WINPE, PC Doctor for WindowsUsing passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsUsing Security Profile by Device User PasswordAdministrator Password Setting, changing, and deleting a passwordSelecting a startup device Selecting a temporary startup deviceSelecting or changing the startup device sequence Exiting from the Setup Utility program Advanced settingsUsing system programs Updating flashing Bios from a diskette or CD-ROMUpdating system programs Click Continue Click Downloads and drivers Updating flashing Bios from your operating systemBasic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes Cleaning the mouse PC-Doctor for Windows PEOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide ThinkVantage Productivity Center Getting information, help, and serviceInformation resources Online Books folderAccess Help Safety and WarrantyHelp and service Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex 14, 17, 20 Page User Guide Page Part Number 43C6566
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6064, 6065, 6008, 6067, 6010 specifications

Lenovo has established itself as a significant player in the technology market, with a lineup of devices that cater to various user needs. Among its popular offerings are the Lenovo 9181, 9163, 9018, 9089, and 9014. Each model brings unique features and technologies that set them apart.

The Lenovo 9181 is known for its powerful processing capabilities, equipped with the latest Intel Core processors. This model is designed for professionals who require high performance for multitasking and demanding applications. Its sleek design combined with a high-resolution display provides an immersive user experience, making it ideal for both work and entertainment.

Moving to the Lenovo 9163, this device focuses on mobility and efficiency. It features a lightweight design, making it perfect for users on the go. The 9163 comes with a long-lasting battery that ensures productivity throughout the day. Its fast SSD storage and ample RAM contribute to quick boot times and smooth performance, catering to users who value speed and efficiency.

The Lenovo 9018 is designed with versatility in mind. This model boasts a 2-in-1 functionality, allowing users to switch between laptop and tablet modes effortlessly. The touchscreen display enhances usability, particularly for creative tasks. With a robust range of ports and connectivity options, the 9018 stands out as an ideal choice for students and professionals who require flexibility in their devices.

The Lenovo 9089 emphasizes security and durability. It is built with enterprise-level security features, including biometric login options. This model is equipped with a durable chassis that withstands rigorous use, making it suitable for both corporate environments and fieldwork. Enhanced privacy features ensure that sensitive information remains protected, appealing to businesses that prioritize data security.

Lastly, the Lenovo 9014 offers a blend of performance and entertainment. It comes with an advanced audio system and a vibrant display, catering to media enthusiasts. The 9014 is equipped with powerful graphics capabilities, making it an excellent choice for gaming and multimedia applications. Its robust connectivity options, including Wi-Fi 6, ensure fast and reliable internet access.

In summary, Lenovo’s 9181, 9163, 9018, 9089, and 9014 models showcase a diverse range of features and technologies. From high processing power to enhanced mobility, versatility, security, and entertainment capabilities, these devices are tailored to meet the needs of various users, making them formidable contenders in their respective categories.
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