Lenovo GOBI 5000 manual Appendix A. Service and Support, Online technical support

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Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the lifetime of a product at:

http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty period. A Lenovo technical support representative can help you determine the best alternative. In addition, if your Lenovo option is installed into a Lenovo computer, the option takes on the warranty of the computer in which it is installed. For many Lenovo computers, this can entitle the Lenovo option for warranty service up to three years.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is canceled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at http://www.lenovo.com/support/phone. If the telephone number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

© Copyright Lenovo 2013

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Contents ThinkPad Gobi 5000 Mobile Broadband User Guide Second Edition August Copyright Lenovo Contents Ii ThinkPad Gobi 5000 Mobile Broadband User Guide Product description About the wireless WAN adapterThinkPad Gobi 5000 Mobile Broadband User Guide Before you begin Installing the wireless WAN adapterInstalling the wireless WAN adapter For the Windows 8 operating system For the Windows 7 operating systemClick Start All Programs Lenovo ThinkVantage Tools Troubleshooting ThinkPad Gobi 5000 Mobile Broadband User Guide Telephone technical support Appendix A. Service and SupportOnline technical support ThinkPad Gobi 5000 Mobile Broadband User Guide Customer Responsibilities for Warranty Service Appendix B. Lenovo Limited WarrantyWhat this Warranty Covers How to Obtain Warranty ServiceUse of Personal Contact Information What Your Service Provider Will Do to Correct ProblemsReplacement Products and Parts Your Other Rights What this Warranty Does not CoverPart 2 Country-specific Terms Limitation of LiabilityFollowing replaces the same section in Part European Economic Area EEA Dispute ResolutionNew Zealand Use of Personal InformationCourier or Depot Service Part 3 Warranty Service InformationProduct Service Life On-site ServiceProduct Exchange Service Customer Carry-In ServiceMail-In Service Customer Two-Way Mail-In ServiceThinkPad Gobi 5000 Mobile Broadband User Guide Usage environment and your health Appendix C. Wireless related informationThinkPad Gobi 5000 Mobile Broadband User Guide USA Federal Communications Commission FCC FCC ID of the wireless adapterAppendix D. Electronic emission notices Simultaneous use of RF transmitters Installation of the approved wireless adapterFCC RF Exposure compliance Emergency CallsNuméro dhomologation IC Exposure of humans to RF fields RSS-102Industry Canada Class B Emission Compliance Statement Avis de conformité à la réglementation dlndustrie Canada Trademarks Appendix E. NoticesRecycling information ThinkPad Gobi 5000 Mobile Broadband User Guide

GOBI 5000 specifications

The Lenovo GOBI 5000 is a versatile mobile broadband solution designed to provide seamless connectivity for devices across various networks. Tailored for both business and consumer applications, the GOBI 5000 is especially popular in devices such as laptops, tablets, and ultrabooks, enabling users to access high-speed internet without the limitations of traditional Wi-Fi connections.

A standout feature of the Lenovo GOBI 5000 is its support for multiple mobile broadband technologies, including 3G and 4G LTE. This dual-mode capability allows users to enjoy faster data speeds where 4G is available, while still maintaining robust connectivity through 3G networks in areas with less coverage. The GOBI 5000 is compatible with GSM, HSPA, and CDMA networks, making it a highly adaptable device that can work with a variety of service providers around the globe.

The GOBI 5000 also incorporates advanced technologies to enhance its performance and usability. One of its key aspects is its built-in GPS functionality, which aids in location tracking and navigation. This makes it an ideal choice for users who rely on location-based services, whether for business logistics or personal travel.

Security is another crucial characteristic of the Lenovo GOBI 5000. It comes with integrated features that ensure encrypted communications and secure connections, protecting user data from potential threats while on the go. This is particularly important for business users who often deal with sensitive information.

The design of the Lenovo GOBI 5000 emphasizes energy efficiency and low power consumption, helping to extend battery life on devices that incorporate it. This feature is vital for mobile users who require longer usage times without frequent recharging, making it suitable for travel and remote work scenarios.

Furthermore, installation and setup of the GOBI 5000 are streamlined, allowing users to quickly connect to their mobile network. With support for various operating systems, including Windows and Linux, it caters to a broad audience, providing flexibility for different user preferences.

Overall, the Lenovo GOBI 5000 is a powerful mobile broadband module, offering flexibility, security, and advanced connectivity options. Its combination of technologies and robust features make it an essential component for any mobile device aiming to deliver a reliable internet experience in any environment.
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