Lenovo 4157VJU, 4105, 4217 manual Diagnostic programs

Page 34

Symptom

Action

 

 

The USB Keyboard does not

Verify that:

work.

• The computer is turned on.

 

 

• The keyboard is securely connected to a USB connector on the front or rear

 

of the computer.

 

• No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

 

the mouse.

• The computer is turned on.

 

• The mouse is securely connected to the mouse connector on the computer.

 

• The mouse is clean. Refer to “Cleaning an optical mouse” on page 30 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

• There is no diskette in the diskette drive.

 

 

• The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 19.

 

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

 

system starts.

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system.

Depending on the preinstalled operating system and the date when your computer was manufactured, Lenovo provides one of the following diagnostic solutions:

Lenovo Solution Center (used when the Windows operating system is running normally)

Lenovo ThinkVantage Toolbox (used when you are running the Windows operating system)

PC-Doctor for Rescue and Recovery (used when your Windows operating system does not start)

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 30 for detailed information.

28ThinkStation User Guide

Image 34
Contents ThinkStation User Guide Fifth Edition December Copyright Lenovo 2009 Contents Index Introduction IiiIv ThinkStation User Guide Important safety information ThinkStation User Guide Comfort Arranging your workspaceGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Connecting your computerLine Setting up your computer If you have powered speakers with an ac power adapter Turning on computer power Completing important tasks Finishing the software installationInstalling other operating systems Updating your operating systemFeatures Installing external optionsInstalling the computer on a rack shelf Updating your antivirus softwareInternal drives System management featuresInput/Output I/O features Video subsystemSoftware programs, preinstalled PowerSecurity features Operating system, preinstalledSpecifications Software provided with your Windows operating system Lenovo Solution CenterSoftware overview Software provided by LenovoLenovo ThinkVantage Toolbox PC-Doctor for Rescue and RecoveryAdobe Reader Viewing and changing settings Using the Setup UtilityStarting the Setup Utility program Using passwordsSetting, changing, and deleting a password User PasswordAdministrator Password Enabling or disabling a deviceSelecting a startup device Advanced settingsExiting from the Setup Utility program Selecting a temporary startup deviceThinkStation User Guide Installing Sata hard disk drives Installing hard disk drives and configuring RAIDInstalling Sata hard disk drives and configuring RAID Select Devices IDE Drives Setup and press EnterInstalling SAS hard disk drives and configuring RAID Creating RAID volumesDeleting RAID volumes Installing SAS hard disk drivesEntering the Marvell Bios Setup to configure SAS RAID From the RAID Config menu, select Create arrayFrom the RAID Config menu, select Spare Management Configuring the Marvell Bios Setup to delete an arrayFrom the RAID Config menu, select Delete array Updating flashing the Bios from a disc Using system programsUpdating system programs Recovering from a POST/BIOS update failure Updating flashing the Bios from your operating systemClick Downloads and drivers Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Diagnostic programs Troubleshooting and diagnostics Cleaning an optical mouse PC-Doctor for DOSTroubleshooting and diagnostics ThinkStation User Guide Creating recovery media Recovery informationCreating and using recovery media Using recovery mediaPerforming backup and recovery operations Performing a backup operationUsing the Rescue and Recovery workspace Performing a recovery operationClick the Restore your system from a backup icon Creating and using rescue media Installing or reinstalling device drivers Using rescue mediaCreating rescue media Setting a rescue device in the startup sequence Solving recovery problemsOnline Books folder Getting information, help, and serviceInformation resources Lenovo ThinkVantage ToolsUsing the documentation and diagnostic programs Safety and WarrantyHelp and service Lenovo Support Web siteCalling for service Using other servicesPurchasing additional services Appendix A. Manual modem commands Basic AT commandsExtended AT commands Guard tone disabled Command Function Modem ignores the DTR signalModem hangs up, returns to the Command Mode after Enable RTS/CTS hardware flow controlMNP/V.42/V.42bis/V.44 commands Fax Class 1 commandsFax Class 2 commands Voice commands Appendix B. System memory speed Dimm type and speed PC3-8500U Appendix C. Notices European conformance CE mark Trademarks Television output noticeRecycling information for Brazil Appendix C. Notices ThinkStation User Guide Index Lenovo Solution Center Flashing Bios Antivirus software ThinkStation User Guide Page 53Y4306
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