Lenovo Y471A manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo IdeaPad Y471A Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix. CRU instructions” on page 34 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 26.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

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Contents IdeaPad Y471A Regulatory Notice First Edition May Copyright Lenovo Contents Page Getting to know your computer Top viewWireless module Power buttonIndicators Volume buttons Getting to know your computerRJ-45 port USB portMicrophone jack Headphone jackJack Kensington slot AC power adapterUSB combo port Optical drive System status Battery pack Battery latch manual Bottom view„ Connecting to the power „ Configuring the operating systemLearning the basics „ Reading the manualsShutting down your computer Learning the basicsPutting your computer into sleep state „ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryUsing the touchpad Touchpad button„ Numeric keypad „ Function key combinationsLearning the basics Removing a memory card „ Using memory cards not suppliedInserting a memory card „ Connecting USB devices „ Connecting a Bluetooth device Enabling Bluetooth communications on your computer„ OneKey Rescue system button a „ Volume buttons b- dMute/Unmute Volume down Volume up Normal mode Movie modeIntelligent mode „ OneKey Theater button eStandard mode Super silent modeEfficient thermal dissipation mode Performing dust cleaningF g Page „ Attaching a security lock not supplied „ Using VeriFace„ Using passwords AMD Muxless ATI Switchable Graphics Technology PowerXpress Switchable Graphics in two modes on select models Switching between Mode 1 and ModeConnecting to the Internet „ Software configuration„ Hardware connection Cable„ Using Wi-Fi/WiMAX Connecting to the InternetEnabling wireless connection Software configurationOneKey Rescue system „ Introduction„ Creating a recovery discs OneKey Rescue systemTroubleshooting Frequently asked questionsTroubleshooting When do I need to restore the system to the factory status?Keyboard problems Display problemsPassword problem Sound problems Troubleshooting Sleep or hibernation problemsComputer screen problems Troubleshooting Battery problems Hard disk drive problemStartup problem OneKey Rescue system problemsTroubleshooting Other problems Appendix. CRU instructions Appendix. CRU instructions Handling a hard disk driveAppendix. CRU instructions Appendix. CRU instructions Appendix. CRU instructions Sdram Appendix. CRU instructions Appendix. CRU instructions Removing the optical drive Trademarks Page New World. New Thinking.TM
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