Lenovo 154, 7548, 104, 7539 manual Troubleshooting and diagnostic programs, Basic troubleshooting

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Chapter 6. Troubleshooting and diagnostic programs

This chapter provides information about some basic troubleshooting and diagnostic programs. If your computer problem is not described in this chapter, see Chapter 7 “Getting information, help, and service” on page 67 for additional troubleshooting resources.

This chapter contains the following topics:

•“Basic troubleshooting” on page 63

•“Diagnostic programs” on page 64

•“Cleaning an optical mouse” on page 65

Basic troubleshooting

The following table provides some basic information to help you troubleshoot your computer problems.

Note: If you cannot solve the problem after doing the basic troubleshooting, have the computer serviced. Refer to the ThinkCentre Safety and Warranty Guide that came with your computer for the safety and warranty information and the list of service and support telephone numbers. You can also get the latest service and support telephone numbers and a PDF version of the ThinkCentre Safety and Warranty Guide from the Lenovo Support Web site at:

http://www.lenovo.com/support

Symptom

Action

 

 

The computer does not start

Verify that:

when you press the power

• The power cord is correctly connected to the rear of the computer and to a

switch.

working electrical outlet.

 

 

• The power indicator on the front of the computer is on.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

 

The monitor screen is blank.

Verify that:

 

• The monitor signal cable is correctly connected to the monitor and to the

 

appropriate monitor connector on the computer. If your computer has a PCI

 

graphics card installed, be sure to use the monitor connector on the graphics

 

card rather than the integrated one on the system board.

 

• The monitor power cord is correctly connected to the monitor and to a working

 

electrical outlet.

 

• The monitor is turned on and the brightness and contrast controls are set

 

correctly.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

 

The keyboard does not work.

Verify that:

 

• The computer is turned on.

 

• The keyboard is correctly connected to an appropriate keyboard connector (the

 

PS/2 keyboard connector or one of the USB connectors) on the computer.

 

• No keys are stuck.

 

 

© Copyright Lenovo 2010

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Contents ThinkCentre User Guide Page ThinkCentre User Guide First Edition November Copyright Lenovo Contents Appendix A. Notices Important safety information Vi ThinkCentre User Guide Product overview FeaturesConnectivity Security features SpecificationsSoftware provided with your Windows operating system Software overviewLenovo ThinkVantage Tools Lenovo ThinkVantage Toolbox LocationsRear connector and part locations Locating connectors and parts on the rear of your computerLocating components Connector DescriptionComponent locations Locating parts on the system boardSystem board part locations Locating internal drivesDrive bay locations ThinkCentre User Guide Handling static-sensitive devices Installing or replacing hardwareInstalling or replacing hardware Installing external optionsRemoving the computer cover Removing the computer coverRemoving the front bezel Removing and reinstalling the front bezelReinstalling the front bezel Accessing the system board components and drivesPivoting the drive bay assembly upward Installing or replacing a PCI cardThinkCentre User Guide Removing the PCI card What to do next Installing or replacing a memory moduleRemoving the memory module Installing the memory module Replacing the batteryRemoving the old battery Replacing the heat sink and fan assemblyRemoving the heat sink fan duct Screws that secure the heat sink and fan assembly Replacing the microprocessor Installing the heat sink fan ductAccessing the microprocessor Removing the microprocessor Replacing the power supply assemblyInstalling or replacing hardware Removing the power supply assembly Installing the power supply assembly Replacing the optical drive Removing the optical drive screws Slide the optical drive out of the front of the computer Replacing the hard disk drive Installing the optical drivePivoting the drive bay assembly Removing the hard disk drive Replacing the card reader Installing the hard disk driveRemoving the card reader Replacing the front fan assemblyRemoving the front fan assembly Replacing the keyboard Installing the front fan assemblyReplacing the mouse Keyboard connectorsMouse connectors Completing the parts replacementReinstalling the computer cover Obtaining device drivers Basic security featuresIntegrated cable lock Installing an integrated cable lockPadlock Password protectionErasing a lost or forgotten password clearing Cmos Installing or replacing hardware ThinkCentre User Guide Creating recovery media Recovery informationCreating and using recovery media Performing a backup operation Using recovery mediaPerforming backup and recovery operations Using the Rescue and Recovery workspace Performing a recovery operationCreating a rescue medium Creating and using a rescue mediumUsing a rescue medium Solving recovery problems Installing or reinstalling device driversThinkCentre User Guide Using passwords Using the Setup Utility programStarting the Setup Utility program Viewing or changing settingsSetting, changing, or deleting a password Password considerationsPower-on password Administrator passwordViewing or changing the startup device sequence Selecting a startup deviceSelecting a temporary startup device Exiting the Setup Utility program Updating system programs Using system programsUpdating flashing the Bios from a disc Recovering from a Post and Bios update failure Updating flashing the Bios from your operating systemUpdating system programs ThinkCentre User Guide Basic troubleshooting Troubleshooting and diagnostic programsPC-Doctor for DOS Diagnostic programsLenovo ThinkVantage Toolbox Running the diagnostic program from the diagnostic disc Cleaning an optical mouseThinkCentre User Guide Lenovo ThinkVantage Tools Getting information, help, and serviceInformation resources Online Books folderLenovo Welcome Access HelpSafety and warranty Help and serviceCalling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesAppendix A. Notices European conformance CE mark Trademarks Television output noticeCRU IndexKeyboard replacing Lenovo Customer Support Center Solving recovery problems Starting the Setup Utility program ThinkCentre User Guide Page 0A22638

7539, 154, 7548, 104 specifications

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