Philips AW2000 user manual Troubleshooting, 16 EN

8 Troubleshooting

Warning

•• Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome).When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available.

No power

•• Make sure that the AC power plug of the device is connected properly.

•• Make sure that there is power at the AC outlet.

No sound or poor sound

•• Adjust volume on the Philips AirStudio app, AW2000, or the existing audio system connected to AW2000.

•• If you have selected the wired connection, check whether the Ethernet cable has been connected properly and securely (see 'Option 1: Set up wired connection' on page 7).

•• Check the Wi-Fi network connection. Set up the network again if needed (see 'Option 2: Set up wireless connection' on page 8).

•• If the audio source is an external audio player, adjust volume on the audio player directly.

No response from the unit

•• Restart AW2000, and then set up the Wi- Fi network for AW2000 again (see 'Option

2:Set up wireless connection' on page 8).

•• Disconnect and reconnect the AC power plug, and then switch on the device again.

Wi-Fi network connection failed

•• Check if your Wi-Fi router is Wi-Fi 802.11b/g certified.This device is only compatible with Wi-Fi 802.11b/g certified routers.

•• If your Wi-Fi router is Wi-Fi 802.11n certified, make sure to enable the 802.11b/g mode. AW2000 does not support connection to routers with 802.11n only.

•• This device does not support the WPS- PIN method.

•• Enable SSID broadcast on the Wi-Fi router.

•• Keep away from potential sources of interference which may affect Wi-Fi signal, such as microwave ovens.

•• Make sure that the SSID name of your home router consists of alphanumeric characters, with no space or special characters like %/#/* inserted.

•• If you choose to rename your AW2000 manually on the Philips AirStudio app, do not use special characters or symbols.

•• For some new types of Wi-Fi routers, a network name (SSID) may be created automatically when you use WPS for connection. Always change the default network name (SSID) to a simple one that consists of alphanumerical characters, and also change the Wi-Fi security mode to secure your network.

Occasional breaking of music streaming Do one or all of the following:

•• Move AW2000 closer to your Wi-Fi router.

•• Remove any obstacles between AW2000 and your Wi-Fi router.

•• Avoid using Wi-Fi channel which is overlapped by the nearby Wi-Fi network.

•• Check if your network speed is fast enough (in cases where multiple devices share the same router, the wireless performance may be affected).Turn off the other devices connected to your home router.

•• Enable the Quality of Service (QoS) option (if available on the Wi-Fi router).

•• Turn off other Wi-Fi routers.

Music streaming failed with PC/Mac

•• Temporarily disable the firewall and security software to see whether it blocks the ports that the media sharing software (Media Manager) uses to stream content. See the help documentation of your firewall and security software on how to unblock the ports used by wireless media sharing.

•• When you use iPod Touch/iPhone/iPad/PC/ Mac for music streaming, if the music play breaks or stops, try to restart your iPod Touch/iPhone/iPad, media sharing software, or AW2000.

•• Video streaming or FTP downloads may overload your router and therefore may cause interruptions during music streaming. Try to reduce the load of your router.

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