Problem Solving
Information Code
When an anomaly occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.
Info. | Meaning |
| Possible Action | Page |
Code |
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030 | Document is misfeeding. | 1. | Reload the document properly. | |
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| 2. | Remove the document jam. |
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| 3. | Adjust ADF. |
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031 | Document is too long or jammed. | 1. | Reload the document properly. | |
| Document length exceeds 39.4 inches (1 meter) in | 2. | Remove the document jam. |
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| “Normal” and “Fine” mode only. The length limitation | 3. | Use proper size document(s). |
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| for “Super Fine” and “600 dpi” mode, is subject to the |
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| available Memory size. |
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| 600dpi |
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| (Max. Length is 24 inches (600 mm)) |
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061 | ADF Cover is open. | Close the ADF Cover. | ||
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400 | During initial handshake, receiving station did not | 1. | Check with the other party. | |
| respond or communication error occurred. | 2. | Reload the document and send again. |
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401 | Remote station required a Receiving Password to | Check the remote station. | ||
| receive the document. |
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| Remote station does not have Confidential Mailbox. |
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402 | During initial handshake, communication error | Reload the document and send again. | ||
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403 | No polling capability at the remote side. | Ask remote side to set “POLLED=ON”. | ||
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404/405 | During initial handshake, communication error | Reload the document and send again. | ||
| occurred. |
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406 | Transmission Password does not match. | Check the password or the telephone number | ||
| Receiving Password does not match. | in |
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| Received from an unauthorized station in Selective |
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| Reception mode. |
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407 | No confirmation from the receiving station for the | Wait a few minutes and send again. | ||
| previous page sent. |
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408/409 | Remote side confirmation of previous page is illegible. | Wait a few minutes and send again. | ||
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410 | Communication aborted by the transmitting side. | Check with the other party. | ||
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416/417/ | Received data has too many errors. | Check with the other party. | ||
418/419 |
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422/427 | Interface is incompatible. | Check with the other party. | ||
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430/434 | Communication error occurred while receiving. | Check with the other party. | ||
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436/490 | Received data has too many errors. | Check with the other party. | ||
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456 | • Machine received a confidential document or was | 1. | Print a File List and check the contents. | |
| requested to be polled of a confidential document | 2. | Wait until machine finishes printing. |
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| under any of following conditions. |
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1.Not enough space in memory to receive the confidential document.
2.Confidential Mailbox is full.
3.While printing received document.
• Machine was requested to relay a document.
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