Troubleshooting
No picture
•The signal cable should be completely connected to the display card/computer.
•The monitor does not support DisplayPort converter signal.
•The display card should be completely seated in its slot.
•Front Power Switch and computer power switch should be in the ON position.
•Check to make sure that a supported mode has been selected on the display card or system being used. (Please consult display card or system manual to change graphics mode.)
•Check the monitor and your display card with respect to compatibility and recommended settings.
•Check the signal cable connector for bent or
•If the front LED is dark blue, check the status of the IPM mode (see page 13).
Power Button does not respond
•Unplug the power cord of the monitor from the AC outlet to turn off and reset the monitor.
Image Persistence
•Please be aware that LCD Technology may experience a phenomenon known as Image Persistence. Image Persistence occurs when a residual or “ghost” image of a previous image remains visible on the screen. Unlike CRT monitors, LCD monitors’ image persistence is not permanent, but constant images being displayed for a long period of time should be avoided. To alleviate image persistence, turn off the monitor for as long as the previous image was displayed. For example, if an image was on the monitor for one hour and a residual image remains, the monitor should be turned off for one hour to erase the image.
NOTE: As with all personal display devices, NEC DISPLAY SOLUTIONS recommends displaying moving images and using a moving screen saver at regular intervals whenever the screen is idle or turning off the monitor when not in use.
Message “OUT OF RANGE” is displayed (screen is either blank or shows rough images only)
•Image is displayed only roughly (pixels are missing) and OSD warning “OUT OF RANGE” is displayed: Either signal clock or resolution is too high. Choose one of the supported modes.
•OSD warning “OUT OF RANGE” is displayed on a blank screen: Signal frequency is out of range. Choose one of the supported modes.
Image is unstable, unfocused or swimming is apparent
•Signal cable should be completely attached to the computer.
•Use the OSD Image Adjust controls to focus and adjust display by increasing or decreasing the fine total. When the display mode is changed, the OSD Image Adjust settings may need to be
•Check the monitor and your display card with respect to compatibility and recommended signal timings.
•If your text is garbled, change the video mode to
LED on monitor is not lit (no blue or amber colour can be seen)
•Power Switch should be in the ON position and power cord should be connected.
Picture is not as bright
•Make sure ECO MODE and AUTO BRIGHTNESS are turned off.
•If the brightness fluctuates make sure AUTO BRIGHTNESS is turned off.
Display image is not sized properly
•Use the OSD Image Adjust controls to increase or decrease the H. SIZE.
•Check to make sure that a supported mode has been selected on the display card or system being used. (Please consult display card or system manual to change graphics mode.)
No Video
•Make certain the computer is not in a
•Some video cards do not output video signal when monitor is turned OFF/ON or disconnect/connect from the AC power cord under low resolution with DisplayPort.
No Sound
•Make sure the speaker cable is proper connected.
•Check to see if mute is activated.
•Check the volume in the OSD menu.
•Check selected OSD’s Tools to “SOUND INPUT”, when DisplayPort is in use.
Brightness difference during multiple monitor usage
•Change Auto Brightness to OFF and adjust brightness.
NOTE: When Auto Brightness is set to ON, the monitor automatically adjusts brightness to the environment. When condition is difference, monitor brightness will be difference.