Philips WAC7500 user manual Troubleshooting

14 Troubleshooting

Caution

•Never try to repair the system yourself as this will invalidate the warranty.

•Do not open the system as there is a risk of electric shock.

•If a fault occurs, first check the FAQ points, then consult your dealer or Philips for help.

The WAC7500 is connected to a home network and music skips during play (from any source including HD), what do I do?

•Ensure that the network router is turned on.

•Ensure that the network settings are correct for the selected network (see

section ‘Connect to a home network’).

I cannot hear any sound or the sound is poor, what do I do?

•Press VOL to increase the volume.

•Press the MUTE button again to reactivate the sound output.

The radio reception is poor, what do I do?

•Adjust the antenna for better reception.

•Increase the distance between the WAC7500 and TV or VCR devices.

Is there a maximum distance of transmission between a Philips Wireless Music / Micro Center and the WAC7500 for effective streaming?

Yes.The maximum distance of Wi-Fi transmission is 250m measured in open spaces. However, in a home environment, where solid obstacles such as walls and doors are present, the effective transmission distance is reduced to 50-100m. Reposition the devices if you experience transmission problems.

How do I avoid Wi-Fi interferences from other devices that operate in the same (2.4GHz) frequency spectrum, such as Dect phones or bluetooth devices?

•Move the WAC7500 at least 3m away from such devices.

•	Use a WEP/WPA encryption key when
	you create the wireless connection your	ish
	PC / home network.
•	Change the operating channel on the	Engl
•	interfering devices.
	Turn the devices in different directions to
	minimize interference.	Troubleshooting
The wireless firmware update failed, what do
I do?
1	Ensure that the PC is connected to the
2	Internet.
	Use an Ethernet cable (sold separately) to
3	connect the WAC7500 to the PC.
	On the PC, launch the WADM to update

the firmware.

I have done all the steps described to connect the WAC7500 to my wireless home network, but the WAC7500 is still not connected.

•On the WAC7500, press MENU . Select [Information] > [Wireless] > [Wireless Mode]. Check that the WAC7500 has been changed from Ad hoc mode to Infrastructure mode. Also check that the SSID, IP address,WEP key, or WPA key matches the setup of your wireless home network.

•Try to change the SSID on your router to a more unique name to ensure that it is different from the SSID that your neighbors use for their router.

•The WAC7500 supports wireless and wired connection at the same time.There is a chance that your wireless IP address and your wired IP address are on the same subnet.This will confuse the device. Consider changing the DHCP range of your wireless router so that the wireless IP received by the device is on a different subnet from its wired IP address.

•Try to change the channel of your home network settings on the router.

•On your router, consider using a WPA key instead of a WEP key.When you use a WEP as your encryption key, set all 4 keys to be the same.

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