Philips 19B4LPCB/27 user manual SmartControl Premium FAQs

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9.Troubleshooting & FAQs

9.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be

re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

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Contents 19B4L Table of Contents Operation Safety precautions and maintenanceTemperature 0-40C 32-95F Humidity 20-80% RH Notational Descriptions Weee Setting up the monitor Connecting to your PC VGA Basic and simple instruction on the control keysPivot 110mmRemove base stand and base Remove the base stand 100mm How does it work? Why do I need it?Except using key to scroll down, you can also Image OptimizationOff No optimization by SmartImage SmartSharpness What is it?First launch -Wizard Philips SmartControl PremiumImage Optimization Color menu Next goes to the succeeding target 6-targets Image Optimization OptionAuto Pivot Factory Preset can also be called from the drop down menu Task Tray Menu Enabled Win No other alternative path available Drag and Drop WindowsOther alternative path Vista Display Tune from the start menu or short cut on the desktop Title Bar OptionsLeft Click Menu SmartDesktop Partition Definitions Right side Vertical Even Split Horizontal Split TopLeft side Vertical Right side VerticalCustom settings PowerSensorTMSetting Default settings YES Technical SpecificationsTFT-LCD LEDMtbf 0BTUCabinet Color Black/Silver Finish Texture EnvironmentalRohs YES Epeat UL/cUL,,ISO9241-307,TUV-GS,TUV-Ergo640x480 Automatic power saving feature Power ManagementAutomatic PowerSaving Brand owner offers take-back options Regulatory InformationLead-free Product Impact on the climate and our natural environmentProduct also comply with the following standards Epeat Electronic ProductBenefits of Epeat 2006/95/EC Low Voltage Directive 2004/108/EC EMC DirectiveReorient or relocate the receiving antenna Federal Communications Commission FCC Notice U.S. OnlyFCC Declaration Commission Federale de la CommunicationPlassering/Ventilasjon Polish Center for Testing and Certification NoticePaikka/Ilmankierto VaroitusAchtung Beim Aufstellen Ergonomie Hinweis nur DeutschlandTypes of Pixel Defects Customer care and warrantyPhilips Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsAdjacent dark subpixels Black Dot DefectsTotal bright dot defects of all types Dark subpixel078 Denmark Novo Contact Information for Western Europe regionAustria Siemens I&S 0810 Belgium CareCPS IBAFujitsu AL Shahd Computer L.L.C Contact Information for Apmea regionNo Picture Power LED not lit Troubleshooting & FAQsTroubleshooting Reconnect your USB peripherals Power on light is too strong and is disturbingRun Windows Update and updated monitor and/or video driver SmartControl Premium FAQsTroubleshooting & FAQs Icm? Q4 How do I adjust the resolution? Q9 Can I connect my monitor to any PC, workstation or Mac? Q7 How should I clean the monitor surface?