Philips SNA6640 Problem Solution, Configuration settings will be lost, also your ISP settings

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Troubleshooting

 

 

 

 

 

This section describes common problems you may encounter and possible solutions

 

 

to them. The ADSL Wireless Modem Router can be easily monitored through panel

 

 

indicators to identify problems.

Problem

Solution

Power LED is Off

• Check connections between the ADSL Wireless Modem Router, the external

 

 

power supply, and the wall outlet.

 

 

• If the power indicator does not turn on when the power cord is plugged in, you

 

 

may have a problem with the power outlet, power cord, or external power supply.

 

 

However, if the unit powers off after running for a while, check for loose power

 

 

connections, power losses, or surges at the power outlet.

 

 

If you still cannot isolate the problem, then the external power supply may be

 

 

defective. In this case, contact Technical Support for assistance.

Link LED is Off

• Verify that the ADSL Wireless Modem Router and attached device are powered on.

 

 

• Be sure the cable is plugged into both the ADSL Wireless Modem Router and the

 

 

corresponding device.

 

 

• Verify that the proper cable type is used and that its length does not exceed the

 

 

specified limits.

 

 

• Make sure that the network interface on the attached device is configured for the

 

 

proper communication speed and duplex mode.

 

 

• Check the adapter on the attached device and cable connections for possible

 

 

defects.

 

 

Replace any defective adapter or cable if necessary.

Cannot ping the ADSL Wireless Modem Router from the attached LAN

•Verify that the IP addresses are properly configured.

For most applications, you should use the ADSL Wireless Modem Router's DHCP function to dynamically assign IP addresses to hosts on the attached LAN. However, if you manually configure IP addresses on the LAN, verify that the same network address (network component of the IP address) and subnet mask are used for both the ADSL Wireless Modem Router and any attached LAN devices.

•Make sure the device you want to ping (or from which you are pinging) has been configured for TCP/IP.

Cannot connect using the web browser

• Be sure to have configured the ADSL Wireless Modem Router with a valid IP

 

address, subnet mask, and default gateway.

 

• Check that you have a valid network connection to the ADSL Wireless Modem

 

Router and that the port you are using has not been disabled.

 

• Check the network cabling between the management station and the ADSL

 

Wireless Modem Router.

Forgot or lost the password

• Press the Reset button on the rear panel (holding it down for at least five seconds)

 

to restore the factory defaults.

 

WARNING!

 

When you reset the ADSL Wireless Modem Router using the blue reset button all

 

configuration settings will be lost, also your ISP settings.

A wireless PC cannot associate with

• Make sure the wireless PC has the same SSID settings as the

the ADSL Router

ADSL Wireless Modem Router. See ‘Channel and SSID’ on page 25.

 

• You need to have the same security settings on the clients and the ADSL Wireless

 

Modem Router. See ‘Security’ on page 21.

The wireless network is often interrupted • Move your wireless PC closer to the ADSL Wireless Modem Router to find a better signal. If the signal is still weak, change the angle of the antenna.

•There may be interference, possibly caused by a microwave ovens or wireless phones. Change the location of the interference sources or of the

ADSL Wireless Modem Router.

•Change the wireless channel on the ADSL Wireless Modem Router. See ‘Channel and SSID’ on page 25.

•Check that the antenna, connectors, and cabling are firmly connected.

The ADSL Wireless Modem Router cannot be detected by a wireless client

•The distance between the ADSL Wireless Modem Router and wireless PC is too great.

•Make sure the wireless PC has the same SSID and security settings as the ADSL Wireless Modem Router. See ADSL Wireless Modem Router.

See ‘Channel and SSID’ on page 25 and ‘Security’ on page 21.

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Contents SNA6640 Danmark Österreich Helpline België/Belgique/Belgien NederlandLuxemburg/Luxembourg Norge Deutschland PortugalAdsl Port Power InletReset Button LAN PortsTable of Contents Wireless and Wired LAN About the Adsl Wireless Modem RouterFeatures and Benefits Internet AccessSecurity Safety PrecautionsPackaging contents Important informationSystem Requirements LED IndicatorsISP Settings Hardware DescriptionConnect the Adsl Line Phone Line ConfigurationConnect the System TCP/IP Configuration Windows 98/MeObtain IP Settings from Your Adsl Wireless Modem Router Windows NT Disable Http Proxy Windows Windows XP Configuring Your Macintosh Computer Configuring your wireless adapter Internet ExplorerPage Adsl settings Setup WizardWireless settings Getting StartedConnection Status Adsl Status Adsl / Internet settingsISP settings ParametersMAC Filter Access ControlFirewall URL BlockingConnection Policy Intrusion Detection Intrusion Detection FeatureSchedule Rule Wireless security Wireless EncryptionWPA/WPA2 802.1XWireless Home network settingsNetwork settings StatusWDS Virtual Server Advanced settingsAddress Mapping Special ApplicationsMaintenance SystemSnmp Community Any remote host can manage the Adsl Wireless Modem RouterRemote Management Parameter DescriptionQoS Upnp Universal Plug and Play settingsDdns Dynamic DNS settings Traffic mappingRIP parameter RoutingStatic route parameter Routing tableLinux Windows NT4/2000/XPMacintosh MAC addressWizard Network Settings Page For Windows 98SE and Windows ME Page Click ‘OK’ to accept the changes Problem Solution Configuration settings will be lost, also your ISP settingsPhysical Characteristics Environmental Page Type SNA6640 Serial nr

SNA6640 specifications

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