ATEN Technology CN-5000 Troubleshooting, General Operation, Windows Client, Problem Resolution

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CN-5000 User Manual

Troubleshooting

General Operation

Problem

Resolution

Erratic Operation

If the CN-5000 is connected to a KVM switch, make

 

sure to power on the switch before powering on the

 

CN-5000.

 

 

 

Press and hold the Reset button (see p. 5), for

 

longer than three seconds.

 

 

Mouse Pointer Confusion

If you find the display of two mouse pointers (local

 

and remote) to be confusing or annoying, you can

 

use the Toggle Mouse Display function to shrink the

 

non-functioning pointer. See p. 35 for details.

 

 

The Windows Client

Problem

Resolution

Windows Client won’t

DirectX 7.0 or higher must be installed on your computer.

connect to the CN-5000.

 

 

 

Remote mouse pointer

1. Use the AutoSync feature (see Video Adjustment,

is out of step.

p. 36), to synch the local and remote monitors.

 

2. If that doesn’t resolve the problem, use the

 

Adjust Mouse feature (see Mouse

 

Movement, p. 32) to bring them back in step.

 

3. If the two methods shown above fail to resolve the

 

problem, use the Toggle Mouse Display function

 

(see p. 35).

 

 

Part of remote window

If Keep Screen Size (see p. 30) is not enabled, use the

is off my monitor.

AutoSync feature (see Video Adjustment, p. 36), to sync

 

the local and remote monitors. If it is enabled, see the

 

discussion under Config on p. 30.

 

 

The remote screen

Enable Keep Screen Size. See the discussion under

display is rotated 90o

Config on p. 30 for details.

I can’t run Net Meeting

Enable Keep Screen Size. See the discussion under

when the Windows

Config on p. 30 for details.

Client is running.

 

 

 

92

 

2005-09-13

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Contents CN-5000 Regulatory Information User Notice Safety Instructions General2005-09-13 Rack Mounting Package Contents Contents Windows Client Java ClientLog File AP OperationAppendix IndexAbout This Manual OverviewGetting Help ConventionsOverview Chapter2005-09-13 Features Resolution Refresh Rates System RequirementsFront View Component DescriptionRear View Before You Begin Rack MountingCable Information Length m Part NumberInstallation 2005-09-13 Getting Started Logging2005-09-13 Getting Started Screen Elements Icon PurposeAdministration IntroductionGeneral Access Port NetworkLog Server IP AddressDNS Server Security Filtering User Station Filtering IPsUser Station Filtering MACs Radius Character Meaning String MeaningUser Manager Power Management Checking Power Management allows a Customization Firmware 2005-09-13 Windows Client Starting Up2005-09-13 Icon Function OperationOSD Control Panel Keystrokes Mouse SynchronizationWindows Windows XP/ServerHotkey Setup Screen HotkeysWinMe WinNT / Win98 / Win95An explanation of the actions is given in the table, below Action ExplanationVideo Adjustment Configuring the HotkeysOption Usage RGB2005-09-13 Java Client 2005-09-13 Toolbar Video KeypadScreen Mode MouseLock LEDs ? Button2005-09-13 Log File Log File Screen2005-09-13 Administrator Utility InstallationStarting Up AP Operation Logging AP Operation Settings Notebook Uploading Changes General Access Ports NetworkIP Address Log ServerSecurity Filtering AP Operation User Management View Only Checking View Only allows the User to view Customization AP Operation Upgrading the Firmware AP Operation Windows Client Connection Screen Disconnect to break the connection File Menu Tools Menu KeyboardConfig Connecting Operation Java Client 168.10.95.1/abcdefg Operation Log Server Starting Up Configure Menu BarField Explanation EventsSearch Description of the items is given in the table, below ExpalanationMaintenance OptionsCN-5000 List Panel CN-5000 List window contains five fields Field ExpalanationEvent List Window 2005-09-13 Specifications Function SpecificationIP Address Determination Method 1 For a fixed IP addressMethod 2 For a fixed IP address Method 3 For a Dhcp address Administrator Login Failure Troubleshooting Problem ResolutionGeneral Operation Windows ClientSun Systems Symptom Action Java ClientLimited Warranty 2005-09-13 Index CN-5000 User Guide

CN-5000 specifications

ATEN Technology CN-5000 is a sophisticated KVM (Keyboard, Video, Mouse) over IP switch that allows users to access and control multiple servers remotely. This device is particularly beneficial for IT administrators who need to manage a large number of servers efficiently from a centralized location. The CN-5000 integrates advanced features and technologies, making it a versatile tool for both small and large enterprises.

One of the standout features of the CN-5000 is its high-resolution video support, which accommodates video output up to 1920x1200 at 60Hz. This ensures that users can manage graphical applications and data-intensive tasks without compromising on visual fidelity. The device supports a wide range of operating systems, including Windows, Linux, and macOS, making it compatible with various server setups.

In terms of connectivity, the CN-5000 comes equipped with multiple USB ports and allows for easy integration with a variety of peripherals. It supports standard VGA connections and features additional options for DVI and HDMI through adapters, catering to diverse hardware configurations. The device also supports up to 16 users, enabling multiple operators to connect concurrently and manage servers in a collaborative environment.

Security is a top priority for ATEN Technology, and the CN-5000 incorporates robust security measures, including 128-bit SSL encryption, to protect data transmissions. The device features an advanced user management system, permitting administrators to customize access permissions and enhance security protocols.

The CN-5000 also boasts a built-in web interface that simplifies management and monitoring. Users can access the device from any web browser, making it convenient to perform tasks such as rebooting servers, accessing BIOS, and managing power. Additionally, the device supports Virtual Media technology, which allows users to mount remote drives and access files as if they were physically connected to the server.

Reliability is critical in any IT environment, and the ATEN CN-5000 is designed with redundancy in mind. It features dual power supplies to ensure uninterrupted operation, along with a fanless design that minimizes noise and reduces the risk of hardware failure. The compact form factor allows for easy integration into existing server racks without consuming excessive space.

In conclusion, the ATEN Technology CN-5000 provides a powerful solution for remote server management, blending high-performance capabilities with user-friendly features. Its advanced security, comprehensive connectivity, and ease of use make it an essential tool for IT professionals seeking to streamline their operations and improve efficiency.
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