Black Box 8 x 8 HDMI Matrix Switch, VSW-HDMI8X8-B manual Troubleshooting Contacting Black Box

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Chapter 6: Troubleshooting

6. Troubleshooting

6.1 Contacting Black Box

If you determine that your 8X8 HDMI Matrix Switch is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem.

•when the problem occurs.

•the components involved in the problem.

•any particular application that, when used, appears to create the problem or make it worse.

6.2 Shipping and Packaging

If you need to transport or ship your 8X8 HDMI Matrix Switch:

•Package it carefully. We recommend that you use the original container.

•If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.

724-746-5500 blackbox.com

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Contents Switch 8 Hdmi source devices plus IR to 8 Hdmi displays Trademarks Used in this Manual Trademarks Used in this ManualFCC and IC RFI Statements NOM Statement Safety Information Safety InformationImportant Safety Instructions Important Safety InstructionsTable of Contents Specifications SpecificationsOverview FeaturesOverview Introduction What’s IncludedFront Panel Hardware DescriptionRear panel Rear PanelRear-panel components Installation Installation Diagram InstallationIR extender connection How to set up the IR extender components StepsOperation Operation 4.1 Edid SetupEmbedded Edid Modes Copy EdidCopy Edid to single input Edid StatusCopy Edid to multiple inputs Copy Edid to ALL inputsAuto Mode Definition How to Set Up Fast Speed Start FSS FunctionConsumer Electronics Control CEC Setup Setting up Fast Speed Start FSS functionIR Remote Control Key Remote ControlFront-Panel Control Functions See ChapterIR Remote Custom and Data Codes NEC Standard RS-232 Serial Interface RS-232 Serial InterfaceTroubleshooting Troubleshooting Contacting Black BoxShipping and Packaging Blackbox.com Blackbox.com About Black Box Black Box Tech Support FREE! Live /7

VSW-HDMI8X8-B, 8 x 8 HDMI Matrix Switch specifications

The Black Box VSW-HDMI8X8-B is an advanced 8 x 8 HDMI matrix switch designed to provide seamless connections for multiple HDMI sources and displays. This versatile device allows users to route any of the eight HDMI inputs to any of the eight HDMI outputs, enabling efficient management of video content in various environments such as broadcast studios, training facilities, and conference rooms.

One of the standout features of the VSW-HDMI8X8-B is its capability to support high-definition video resolutions up to 4K at 60 Hz, ensuring that the visual quality remains sharp and vibrant. This makes it an ideal choice for users looking to deliver impressive presentations or run high-quality video content. Moreover, the matrix switch supports various HDMI formats, including 3D video and deep color, allowing users to take full advantage of modern media sources and displays.

Additionally, the VSW-HDMI8X8-B features audio extraction capabilities, which enable users to de-embed audio from HDMI signals. This is particularly useful for audio routing through separate systems, ensuring that the optimal sound experience is maintained, regardless of the visual output.

The matrix switch is equipped with EDID (Extended Display Identification Data) management, which simplifies device compatibility. Users can select from various EDID settings to ensure that all connected devices recognize each other correctly, helping to reduce potential issues with resolution mismatches and connectivity problems.

Another notable characteristic of the VSW-HDMI8X8-B is its intuitive control options. Users can manage inputs and outputs through various methods, including front panel buttons, RS-232 serial commands, or an included web-based interface. This flexibility allows operators to choose the most convenient way to control the switch based on their specific setup and preferences.

Built with reliability in mind, the VSW-HDMI8X8-B is constructed to endure continuous use, making it a strong addition to any AV setup. Its compact design facilitates easy integration into existing systems, while its high-quality components ensure long-lasting performance.

Overall, the Black Box VSW-HDMI8X8-B stands out as a powerful and flexible HDMI matrix switch that caters to a wide range of professional A/V applications. Whether for corporate, educational, or entertainment purposes, this device provides the essential features and technology required for efficient video distribution.
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