Black Box ServSwitch, SRX manual Further information, Getting assistance, Troubleshooting

Page 15

Further information

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

• Email

in the US:

techsupport@blackbox.com

 

in the UK:

techhelp@blackbox.co.uk

• Phone

in the US:

724-746-5500

 

in the UK:

+44 (0)118 965 6000

®

Troubleshooting

Status indicators

contents

 

The green and yellow indicators built into the link connectors on each module

 

provide useful feedback regarding the connection and power status:

 

During startup (of the local module)

 

One very short yellow flash: no valid DDC information available from

 

 

a locally connected video monitor, no changes made to stored DDC

 

 

information.

welcome

Single yellow flash: DDC information being read from a locally connected

 

 

video monitor, but no changes made to stored DDC information.

 

Rapid yellow flash for 2 to 3 seconds, followed by single flash: New DDC

 

 

information being read and stored from a locally connected video monitor.

 

Two yellow flashes - Checksum error prior to copying - no information will

installation

 

be programmed.

Three yellow flashes - Too much data to fit into the module - the module

 

 

can hold a maximum of two pages of DDC information.

 

Rapid yellow flashing followed by four flashes - data was lost during copying

 

 

- the default data was substituted. Repeat the power on process.

 

Rapid yellow flashing followed by five flashes - Checksum error during

 

 

copying - the default data was substituted. Repeat the power on process.

operation

During operation (either module)

 

Continual yellow: Valid CATx link to other module sensed.

 

Continual green: Correct power input sensed.

 

Green flashes: Power input too low for normal operation. In the case of the

 

 

local module, this may be because the USB connection is unable to provide

 

 

sufficient power. In these cases, an external power supply should be used

further information

 

with the local module.

 

 

Important

Do not attach a USB hub to the SRX remote, nor plug the SRX local module into another USB hub. To do so will reduce the maximum cable length over which the system will extend USB; also, some USB hubs may not provide enough power to operate the local unit.

Do not use USB cables that are longer than 3 metres to connect the local module

 

to the computer or to connect the remote module to the USB peripherals.

14

 

Image 15
Contents ServSwitch SRX Contents Introduction ContentsInstallation WelcomeSupplied items Installation welcome contentsOptional items Installation ConnectionsMounting Connections at the local module Installation welcomeWelcome Local module powerConnections at the remote module  operation installation welcomeTo speakers User Dual user configurationDDC indications Video display DDC informationTo adjust video sharpness Video sharpness adjustmentPeripheral operation OperationGeneral use Dual user arbitrationTroubleshooting Further informationGetting assistance Informationfurther operation installation welcome contents Safety informationCanadian Department of Communications RFI statement Radio Frequency EnergyEuropean EMC directive 89/336/EEC FCC Compliance Statement United StatesInstrucciones de seguridad Normas Oficiales Mexicanas NOM electrical safety statementInformationfurther operation installation welcome contents Country Web Site/Email Phone Fax BlackBox subsidiary contact details
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SRX, ServSwitch specifications

The Black Box SRX ServSwitch is an innovative KVM (Keyboard, Video, Mouse) switch that offers robust solutions for managing multiple computers from a single workstation. This device stands out in environments ranging from data centers to broadcasting studios, where efficient control over multiple systems is crucial.

One of the key features of the SRX ServSwitch is its high-resolution video support. It can handle video resolutions up to 4K at 60Hz, ensuring that users can enjoy sharp and clear visuals without lag. This level of performance is essential for professionals who rely on precise graphics for tasks such as video editing and design work.

The SRX ServSwitch employs advanced USB technology, allowing for seamless connectivity with various peripherals. It supports USB 2.0 devices, which means users can connect printers, external drives, and other devices without worrying about compatibility issues. Additionally, the switch allows for USB device sharing, enabling multiple computers to access the same peripherals efficiently.

Security is a significant concern in today’s IT environments, and the Black Box SRX ServSwitch addresses this through its advanced security features. It includes support for secure booting and end-to-end encryption, ensuring that data remains protected when switching between systems. This makes it suitable for environments that handle sensitive information, such as financial institutions or healthcare facilities.

The design of the SRX ServSwitch is another standout characteristic. With its easy-to-use interface, users can quickly switch between connected systems using hotkey commands or the push-button interface. This usability improves productivity since users can manage multiple systems without the hassle of different keyboards and mice.

Furthermore, the SRX ServSwitch is built to be scalable, allowing for the addition of more channels as needed. This flexibility means that organizations can adapt their KVM switch setup as their operational needs grow. It supports both local and remote management, offering organizations the ability to control systems from various locations seamlessly.

The build quality of the Black Box SRX ServSwitch is robust, designed to handle the rigors of continuous use in demanding environments. It is compatible with various operating systems, ensuring that users can integrate it into their existing setups without significant reconfiguration.

In summary, the Black Box SRX ServSwitch offers a comprehensive solution for KVM management, characterized by high-resolution video support, USB compatibility, security features, easy usability, scalability, and durability. It is a valuable investment for organizations seeking an efficient way to manage multiple systems centrally.