Black Box ACS1009A-xx, ACS4001A-xx manual XxLO/RE Myyy Pzzz Auuu Gvvvvvv, S xx Pyy Mzz, Xx Vyyy

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APPENDIX C: CALLING TECHNICAL SUPPORT

Appendix C: Calling Technical Support

If you determine that your DVI-D –Fibre KVM Extender is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Technical Support at Black Box!

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•The firmware-revision level printed on the bottom of the Extender (very important, especially for keyboard and mouse problems); The DVI-D FIBRE - KVM extender’s firmware revision level:

Version Number Format:

Board:

xxLO/RE Myyy Pzzz Auuu Gvvvvvv

Transceiver:

C/M/S xx Pyy Mzz

Keyboard/Mouse:

P/U xx Vyyy

•The nature and duration of the problem.

•When the problem occurs.

•The components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor, type and make of cable, etc.

•Any particular application that, when used, appears to create the problem or make it worse.

•The results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this turns out to be the case for your difficulty, our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it.

Shipping and Packaging

If you need to transport or ship your DVI-D Fibre - KVM Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping it for repair, please include the Unit’s external power supplies. If you are returning it, please include everything you received with it. Before you ship the Extender back to your dealer for repair or return, contact him to get a Return Authorization (RA) number.

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Contents ACS1009A-xx ACS2209A-xx ACS4001A-xx ACS4201A-xx ManualWelcome to the DVI-D Fibre KVM-Extender Family Copyrights and Trademarks DVI-D Fibre KVM-EXTENDER Declaration of Conformity Safety Precautions and Installation Guidelines Contents Quick Setup Glossary IntroductionDVI-D Fibre KVM Extender system example Features Product Range Upgrade KitsDVI-D Fibre Extender Interface Compatibility CompatibilityConnection & Compatibility How to Use This GuidePackage Contents InstallationInterconnection Cable Requirements Power SupplySystem Setup DVI-D Fibre KVM-Extender Type ACS1009A-xx Remote Unit DVI-D Fibre KVM-Extender Type ACS1009A-xx Local UnitDVI-D Fibre KVM-Extender Type ACS2209A-xx Remote Unit DVI-D Fibre KVM-Extender Type ACS2209A-xx Local UnitDVI-D Fibre KVM-Extender Type ACS2209A-xx Local/ Remote Unit DVI-D Fibre KVM-Extender Type ACS4001A-xx Remote Unit DVI-D Fibre KVM-Extender Type ACS4001A-xx Local UnitDVI-D Fibre KVM-Extender Type ACS4201A-xx Remote Unit DVI-D Fibre KVM-Extender Type ACS4201A-xx Local UnitDVI-D Fibre KVM-Extender Type ACS4201A-xx Local/ Remote Unit Diagnostic LEDs at DVI-D Fibre Extender Diagnostic LEDsAppearance Diagnostics There isn’t a picture TroubleshootingUSB-HID device USB-Keyboard/USB-MouseOther USB-devices DVI-D Fibre KVM-Extender with optional, secondary screen Appendix a Example ApplicationsDVI-D Fibre KVM-EXTENDER Rackmount Kit for Singlehead devices ACS1009A-RMK Appendix B Rack Mount OptionsDVI-D Fibre KVM-EXTENDER S xx Pyy Mzz XxLO/RE Myyy Pzzz Auuu GvvvvvvXx Vyyy Country Web Site/E-Mail Phone Fax Black Box Technical SupportKeyboard Power requiredVoltage Video source/MonitorShipping box Operating TemperatureStorage Temperature DVI-D FibrePin Signal Appendix E ConnectorsPS2-KBD CLK PS2-KBD Data Pin Keyboard Mouse PinPinSignal

ACS2209A-xx, ACS1009A-xx, ACS4001A-xx, ACS4201A-xx specifications

The Black Box ACS4201A-xx, ACS4001A-xx, ACS1009A-xx, and ACS2209A-xx series are versatile and high-performance media converters designed for mission-critical applications across various industries. These devices enable seamless integration between different networking technologies, ensuring robust connectivity and data transmission.

One of the primary features of the ACS series is their ability to convert between various media types, such as fiber to copper, ensuring that organizations can connect different network infrastructures effortlessly. This capability enhances flexibility within network architecture, allowing for easy scalability and future upgrades without overhauling the entire system.

The ACS4201A-xx model is particularly notable for its advanced fiber optics capabilities, supporting long-distance transmission with minimal signal loss. This model is equipped with SFP (Small Form-Factor Pluggable) slots that allow users to choose the appropriate transceiver for their specific needs, whether they require single-mode or multi-mode fiber connectivity. Such adaptability makes it ideal for organizations with varied networking environments.

The ACS4001A-xx is designed with industrial applications in mind. It boasts rugged casing and extended temperature tolerance, making it suitable for deployment in harsh environments. With features such as surge protection and EMI shielding, it ensures uninterrupted operation even in challenging settings, which is essential for critical industrial operations.

The ACS1009A-xx offers unique PoE (Power over Ethernet) capabilities, enabling power transmission alongside data. This feature is particularly useful for devices like IP cameras and VoIP phones, simplifying installations by eliminating the need for additional power supplies.

Lastly, the ACS2209A-xx emphasizes efficiency and energy conservation. Its design incorporates intelligent power management technologies, reducing energy consumption without compromising performance. This model is perfect for organizations seeking to minimize their environmental footprint while maintaining operational efficiency.

Across the ACS series, user-friendly interfaces and management features are prevalent. With easy-to-use web-based dashboards and SNMP support, network administrators can monitor and manage the devices efficiently, facilitating proactive troubleshooting and maintenance.

In summary, the Black Box ACS4201A-xx, ACS4001A-xx, ACS1009A-xx, and ACS2209A-xx series provide customizable, efficient solutions for today's networking challenges. Their advanced features, rugged designs, and technological adaptability make them essential tools for organizations that demand reliable connectivity in various operational contexts.
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