Troubleshooting, Calling Black Box | Black Box ACS251A-R2 guide

SERVSWITCH™ BRAND FIBER KVM EXTENDER II AND II-SM

6.Troubleshooting

6.1Calling Black Box

If you determine that your ServSwitch Brand Fiber KVM Extender II or II-SM is malfunctioning, do not attempt to alter or repair the unit. It has no user-serviceable components. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem;

•when the problem occurs;

•the components involved in the problem—that is, what type of computer, what type of keyboard, brand of mouse, make and model of monitor, make and model of speakers or other audio devices, type and make of fiber cable, etc.;

•any particular application that, when used, appears to create the problem or make it worse; and

•the results of any testing you’ve already done.

6.2 Shipping and Packaging

If you need to transport or ship your extender:

•Package it carefully. We recommend that you use the original container.

•If you are returning the unit, include everything you received with it. Before you ship the unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

BLACK BOX ServSwitch Brand KVM Extender, ACS251A-R2, ACS250A-R2 specifications

The Black Box ACS250A-R2 and ACS251A-R2, part of the renowned Black Box ServSwitch brand, are sophisticated KVM (Keyboard, Video, Mouse) extenders designed to enhance the connectivity and management of computers in various settings. These devices enable users to control multiple computers from a distance, making them essential for data centers, IT environments, and any operation requiring high efficiency and technology integration.

One of the main features of the ACS250A-R2 and ACS251A-R2 is their ability to extend video signals up to 150 meters (approximately 500 feet) over a single Cat5e or Cat6 cable, which reduces the clutter of multiple cables while ensuring high-quality video output. This capability allows users to position their computers in secure or controlled environments while maintaining access from a remote location. This not only enhances security but also contributes to better thermal management and reduced noise levels in the workspace.

The ACS250A-R2 supports a resolution of up to 1920 x 1200 at 60 Hz, ensuring crystal-clear visuals whether for intricate graphics applications or standard desktop activities. In contrast, the ACS251A-R2 can achieve even higher resolutions, making it suitable for high-definition applications. Both models include plug-and-play functionality, allowing for easy installation without the need for additional software or drivers.

In terms of durability and performance, both models are equipped with advanced technologies such as video compression algorithms to reduce latency and improve signal integrity, ensuring that users experience seamless operation. Additionally, they are designed to be robust and reliable, making them ideal for mission-critical applications where downtime can lead to significant losses.

The KVM extenders also support USB 2.0 peripherals, allowing users to connect various devices, including printers and flash drives, enhancing the versatility of their system. With support for multiple operating systems, these extenders are an excellent choice for diverse IT environments, compatible with Windows, Mac, and Linux systems alike.

Overall, the Black Box ACS250A-R2 and ACS251A-R2 KVM extenders encapsulate a blend of advanced features, reliability, and performance efficiency. They serve as powerful solutions for extending KVM capabilities, making them indispensable tools in modern IT infrastructure management.