Xerox N17 manual General Troubleshooting, Printer Contoller Upgrade

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General Troubleshooting

Some of the individual printer upgrade methods will have their own trouble shooting sections. This section is to address general problems.

PRINTER CONTOLLER UPGRADE:

If the printer controller upgrade has failed, you will not receive an error page. Check the following and try the upgrade again:

1.Make sure you are using the correct upgrade file for your printer controller.

2.Check your method of connectivity to your printer. Can you successfully send a job over your chosen method of connectivity? For parallel port users: Are you using an IEEE 1284 compliant parallel cable?

3.If the flash software was downloaded from a ftp site, make sure it was downloaded in binary format, not ASCII. To change to binary format, type binary at any ftp prompt. If you are using a ftp software package such as Chameleon ftp, you can select binary from within the software.

4.Consult your upgrade procedure to see if there is a “If you have problems” section in your chosen upgrade procedure.

5.If the printer never goes to “Downloading… Please Wait” and stays “Ready”, check your method of printer connection. Try powering “off” and “on”. If sending via a NetWare queue, check the status of the job in the queue. Powering “off” and “on” the printer may cause the job to be sent to the printer.

6.If you are network connected and the download has failed, you must connect via parallel port (i.e. see Procedure C).

7.If the Token Ring option is installed on your printer, be sure to disconnect the cable to the Token Ring card prior to downloading the controller software via the parallel port and be sure to reconnect the cable to the option card prior to rebooting the printer via the power “OFF” and “ON” procedure.

8.If all attempts to upgrade the printer controller have failed, contact your support center for assistance.

Version 1.8

2/4/99

14

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Contents Version Table of Contents Printer Controller Software Upgrades OptionBefore you upgrade Print a Configuration SheetUpgrade Methods LPRDetermining a Successful Upgrade Upgrade Upgrade ProceduresProcedure a Upgrade from Centreware DP Lpr -p ps -s ipaddress filenameRETURN Procedure B LPR Upgrade ProcedureLpr -S ipaddress -PRAW filename Return Procedure C Parallel Port If YOU have Problems Procedure D Upgrade VIA Novell Netware Queue Procedure E Macintosh Xerox Printer Utility Select Send FileIf YOU have Problems General Troubleshooting Printer Contoller UpgradeVersion
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N17 specifications

The Xerox N17 and N17b are advanced multifunction laser printers that cater to the needs of modern workplaces with versatility and efficiency. Designed to streamline workflows and enhance productivity, these models emphasize impressive performance alongside robust features. The N17 series stands out for its ability to manage various tasks—printing, scanning, copying, and faxing—making it an all-in-one solution for small to medium-sized businesses.

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In terms of technology, both models utilize LED printing technology, which not only improves print quality but also enhances reliability. This technology supports a more compact design, allowing for a smaller footprint while maintaining performance. The N17 and N17b are engineered to be energy-efficient, complying with Energy Star certification, thus reducing operational costs and environmental impact.

The Xerox N17b model includes additional capabilities such as wireless connectivity, allowing users to print directly from their smartphones or tablets. Cloud printing support is also a notable aspect, providing seamless integration with popular cloud services. The intuitive user interface, characterized by a user-friendly touchscreen display, simplifies navigation through various functions and settings, making it accessible for all users.

Security features are paramount in today's business environment. The N17 and N17b come equipped with robust security protocols that protect sensitive information, including features like secure print and user authentication. Additionally, these models support mobile printing standards like Apple AirPrint and Google Cloud Print, catering to a variety of user preferences.

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Overall, the Xerox N17 and N17b models embody state-of-the-art technology, designed for efficiency and high performance—making them an ideal choice for businesses looking to optimize their print capabilities.