Xerox DocuPrint P8ex manual Printer Problems, Problem Possible Cause Remedy

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Printer Problems

Printer Problems

If you have any problems with the operation of your DocuPrint P8ex printer, refer to Table 6.1. If the problem cannot be solved by carrying out the instructions in this table, call the Xerox Helpline.

Table 6.1 Solving Printer Problems

Problem

Possible Cause

Remedy

 

 

 

The printer does not

The interface cable is not

Check the interface cable connection.

print.

connected properly.

 

 

 

 

 

The interface cable is defective.

Swap the cable with one known to work.

 

 

If printing is now possible, replace the

 

 

defective interface cable.

 

 

 

 

The port setting is incorrect.

Check the Windows printer settings to

 

 

make sure that the print job is being sent

 

 

to the correct port (for example, LPT1).

 

 

 

 

The image cartridge is not installed

Remove and reinsert the image

 

properly.

cartridge.

 

 

 

 

A paper jam has occurred.

Clear the paper jam (refer to “Clearing

 

 

Paper Jams” in section 3-1).

 

 

 

 

The printer may be configured

Check the application to make sure that

 

incorrectly.

all print settings are correct.

 

 

 

 

The printer driver may be incorrectly

Remove the printer driver by deleting the

 

installed.

Xerox DocuPrint P8ex icon. Then

 

 

reinstall the printer driver as described in

 

 

section 1-4-1. Try printing a test page.

 

 

 

 

Printer is in manual feed mode

Push the On/Off-line button to print.

 

(PAPER light is blinking).

 

 

 

 

 

 

Table 6.1 Page 1 of 4

 

 

 

6-2 DocuPrint P8ex Reference Guide

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Contents Reference Guide Xerox DocuPrint P8ex Personal Laser PrinterPage Contents Troubleshooting Certifications DocuPrint P8ex Reference Guide Introduction Overview Printer Components Front ViewPrinter Components, Rear View Printer Features Printer Documentation Using the CD-ROM Printer Documentation Additional Printer Setup Information Installing Software Installing the RCP Status MonitorInstalling the Xerox Font Manager Loading Print Media Selecting Print Media Media SelectionSelecting Print Media Using Multipurpose Paper Feeder MPF Loading Print MediaAdjust the paper guides to the width of the paper Using Manual Feeder ApplicationUsing the Face-up Stacker Loading Envelopes Insert the envelopes in the multipurpose paper feeder.Printing Printing a Document Configuring the PCL Drivers Selecting Your PrinterConfiguring the PCL Drivers Overlays Using Printer Utilities Remote Control PanelPrinter Font Setup Quality Status Monitor Xerox Font Manager Maintenance Cleaning the Printer Reinsert the image cartridge When ordering laser print cartridge, refer to 113R00296 Replacing the Laser Print CartridgeReplacing the Laser Print Cartridge DocuPrint P8ex Reference Guide Troubleshooting Printer Problems Problem Possible Cause RemedyUse the interface cable supplied with At a time in the manual feeder Problem Possible Cause Remedy Print Quality Problems Problem Possible Cause Remedy DocuPrint P8ex Reference Guide Printer Specifications Specification and Description Ieee 1284 Compatible Mode DocuPrint P8ex Reference Guide Environmental Safety Considerations Introduction Laser Safety Canada Laser Safety forUnited States Luokan 1 Laserlaite Klass 1 Laser Apparat Varoitus Ozone Safety Electrical Safety Electrical Safety Electrical Safety Radio Frequency Emissions United States and CanadaRadio Frequency Emissions Europe Radio Frequency Emissions Operational Safety Operational Safety Operational Safety DocuPrint P8ex Reference Guide Certifications Quality Standards Energy Star DocuPrint P8ex Reference Guide Adding Memory Installing a Simm Removing a Simm DocuPrint P8ex Reference Guide Language Codes Code Language Index MPFRCP