Samsung HT XQ100 Troubleshooting and Service Guide
Page 36

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

 

Playback does not start.

• Check the region number of the DVD.

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

Theater.

 

• Make sure that the rating level is correct.

 

 

 

 

 

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

the surface?

Play/Pause button is

• Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step

motion playback.

 

• Are the speakers connected properly? Is the speaker setup

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

 

 

Sound can be heard only

• When listening to a CD or radio, sound is output to the front

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

from a few speakers and

(Dolby Pro Logic II) on the remote control to use all six speakers.

not all six.

• Make sure that the DVD disc is 5.1-CH compatible.

• If you set C, SL, and SR to NONE in the speaker mode in the

 

audio setup of the setup screen, no sound is heard from the

 

center speaker and the front left and right speakers. Set C, SL,

 

and SR to SMALL.

 

 

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1

Surround Sound is not

CH Surround Sound is produced only if the disc is recorded with

5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

the information display?

 

 

 

 

 

 

 

 

 

Symptom

 

 

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

•

A poorly manufactured disc may not be playable.

 

 

 

 

 

 

 

 

 

 

 

 

 

• Is the remote control being operated within its operation range of

The remote control does not

 

angle and distance?

• Are the batteries exhausted?

work.

• Have you selected the mode(TV/DVD) functions of the remote

 

 

control (TV or DVD) correctly?

 

 

 

 

 

 

Audio language and

• Audio language and subtitles will not work for DVDs not containing

subtitles do not work.

 

them. And depending on the disc, they may work differently.

 

 

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the

 

 

appropriate function.

•The main unit is not

• Turn off the power and hold the

 

button on the main unit for

working. (Example: The power

 

 

 

longer than 5 seconds.

goes out or strange noise is heard.)

Using the RESET function will erase all stored settings.

• The Home Theater is

Do not use this unless necessary.

not working normally.

 

 

 

 

 

 

 

The password for rating

• While “NO DISC” message appears on the display of main unit, hold

 

the main unit's

 

button for longer than 5 seconds. “INITIALIZE”

 

 

 

 

level has been forgotten.

 

appears on the display and all settings will return to the default values.

• Press the POWER button.

 

Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

 

 

 

 

 

Can't receive radio

•

Is the antenna connected properly?

 

 

 

 

 

 

broadcast.

• If the antenna's input signal is weak, install an external FM

 

antenna in an area with good reception.

 

 

 

 

 

 

 

 

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Contents 1Ch Stylish Home Theater System Safety Warnings PrecautionsENG Class 1 Laser ProductContents Copy Protection This product does not support Secure DRM Media filesDescription Remote Control Range of Operation of the Remote ControlConnecting the Speakers Speaker PackagesAssembling the Speakers Set the front speaker on the front standInstalling the DVD player Fasten the 1 screw on the coverB Close the rear coverAMethod 1 Composite Video ....... Good Quality Method 2 Component ....... Better QualityMethod 3 Hdmi ....... Best Quality What is Hdmi High Definition Multimedia Interface? Resolution SelectionHdmi Function Hdmi Audio ON/OFF functionConnecting an External Digital / Analog Component Cooling FanPress TV/VIDEO button to select Video mode on your TV Press TV button to set the remote to TV modePress DVD Receiver Disc Playback Disc terminologyLoad a disc vertically into the Disc Insert Hole To eject the disc, press the Eject buttonMP3/WMA-CD Playback Jpeg File Playback DivX Playback Fast/Slow Playback Skipping Scenes/SongsChecking the Remaining Time Repeat Playback Press Repeat buttonTwice Press Enter Button at the end of the desired segmentStep Function DVD VCD Angle Function DVDEZ View Function DVD Zoom Screen Enlarge Function ENGPress Cursor Press Info button Button to move to 1twiceTo stop playback, press the Stop button Safe USB RemovalUsing the Title Menu DVD Moving Directly to a Scene/SongSetting the Language Stop modeSelect ‘ Language’ Then pressSetting TV Screen type Adjusting the TV Aspect Ratio Screen SizeEnter the password and then press Enter the password Then press Enter buttonButton Enter buttonSetting the Wallpaper Jpeg DVD VCD Power will turn off and then back on1PLAY/PAUSE button when an image you like appears Press Return button to return to the previous levelDVD Playback Mode Speaker Setup, press the Enter button againWhen Selecting DVD Play Mode Button to move toSetting the Delay Time Setting Center SpeakerSetting Rear Surround Speakers Setting the Test Tone Disc modePress Cursor , to adjust ‘DRC’ Stop or noSetting the Audio Enter buttonAV Sync Setup Press DSP/EQ buttonDolby Pro Logic II Mode Press PL II Mode buttonPress PL II Mode Button to select ‘MUSIC’Remote Control Unit Press TUNING/CHListening to Radio Tune in to the desired stationConvenient Functions Press Sleep buttonPress Dimmer button Press Power button to turn on the TV Point the remote control toward the TVWhile holding down POWER, enter the code Corresponding to your brand of TVBefore Calling for Service Language Code List Handling discsSpecificationsENG Digital CameraSamsung Limited Warranty Memo

HT-XQ100 specifications

The Samsung HT-XQ100 is a versatile home theater system that offers an impressive audio experience, combining advanced technology with stylish design. Known for its ability to bring cinema-quality sound into the comfort of your home, the HT-XQ100 caters to movie enthusiasts, music lovers, and gamers alike.

One of the standout features of the HT-XQ100 is its 5.1 channel surround sound system. With five satellite speakers and a powerful subwoofer, it delivers rich and immersive audio. The speakers are designed to create a realistic soundstage, making it perfect for watching films, playing video games, or enjoying your favorite music tracks. The enhanced bass output from the subwoofer adds depth to sound effects and music, ensuring that every audio nuance is captured vividly.

The HT-XQ100 is equipped with advanced audio technologies, such as Dolby Digital and DTS decoding, which enhance the clarity and detail of sound. These technologies provide an engaging listening experience that allows users to discern every dialogue and sound effect, making it feel as though you are in the middle of the action.

In terms of connectivity, the Samsung HT-XQ100 offers a variety of options to accommodate different devices. It includes multiple HDMI inputs, allowing for seamless connections to your television and other devices. The system also supports USB playback, giving users the option to directly connect USB drives to play music files. Furthermore, the integrated CD and DVD player adds value for users who still enjoy physical media.

The sleek and modern design of the HT-XQ100 makes it an attractive addition to any home entertainment setup. Its compact form factor ensures that it fits well with various decor styles without taking up too much space. The user-friendly interface and easy setup process mean that anyone can have a fully functional home theater system up and running in no time.

Overall, the Samsung HT-XQ100 is an excellent choice for those looking to elevate their home entertainment experience. With its robust audio performance, versatile connectivity options, and stylish design, it encapsulates what a modern home theater system should provide. Whether you're hosting movie nights, enjoying a concert, or diving into a gaming session, the HT-XQ100 delivers, ensuring that every moment is unforgettable.
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