Canon FC HBAs manual Warranty Upgrade, Options, HP Care Pack Information Sample part numbers

QuickSpecs

HP StorageWorks 8Gb PCIe FC HBAs

Service and Support, HP Care Pack and Warranty Information

Warranty

3-0-0 Three-year parts exchange warranty. Additional Warranty protection can be purchased.

HP Global Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers and service providers toll-free 7 x 24 hardware technical phone support for the duration of the warranty. In addition, available service offerings include a full range of HP Care Pack packaged hardware and software services.

NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.

Software Product Services Stand-alone telephone support

Rights to new license version

Media and documentation updates

Hardware Product Services

Installation services

On-site maintenance (includes warranty support) Response time upgrades during the warranty period Post-warranty coverage

RAID setup and performance consulting via statement of work

For additional hardware installation and maintenance information, please refer to the URL listed below: http://www.hp.com/hps/hardware/.

Warranty Upgrade	Response - Upgrade on-site response from next business day to same day 4 hours
Options	Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
	Duration - Select duration of coverage for a period of 1, 3, or 5 years
	Additional Warranty protection and/or HP Installation packages can be purchased.
HP Care Pack Information Sample part numbers:
	3 years, uplift to 5 x 9, Next Day Response	FM-**XHW-36
	3 years, uplift to 5 x 9, 4-hour Response	FM-**4HR-36
	3 years, uplift to 7 x 24, 4-hour Response	FM-**724-36
	Hardware Installation	FM-**INS-IN

** Represents a two-digit, product-specific code

HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.

HP Care Pack is not available for less than the product's warranty duration.

HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.

HP Care Pack services are prepaid.

If ordering this HBA for a non-HP server, manually add package band 8D4 and Installation HA113A1 band 527. If ordering this HBA as an add-on to an existing HP server, manually add Installation HA113A1 band 527.

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