Xerox 555, 575 manual Troubleshooting

Page 234

Troubleshooting

Key test - Press then . You will be asked to press all the keys on the control panel and then press the Stop key at the end of the test. You will receive an OK prompt if the test is successful.

LED test - Press then . This test will turn on all the control panel LEDs.

LCD test - Press then . When you run this test please check that all the sections in the LCD are turned ON and then turned OFF. You will be prompted to confirm that the test was successfully completed.

Speaker test - Press then . You will be prompted to select the various speaker volumes available and confirm that the test was successful.

Switch test - Press then . During this test you will be

prompted to open and close the scanner cover, open and close the machine top cover, pull out and push in the paper tray, remove and replace the process unit, load the bypass tray with paper and use the flip door.

Test print - Press then . When selected the machine will print out a test document which can be checked for print quality. This test uses the main paper cassette and does not pick up the paper in the bypass cassette.

To print out a Self Test Report displaying the status of the Auto

test and the Individual tests, press .

3.When you have completed the required Self Test, press Exit or Stop to return to the Standby Mode.

12-2	WorkCentre Pro 555/575

Image 234

Contents WorkCentre Pro 555/575 Advanced Features Guide 708P84302Welwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Receiving Documents Dialing MethodsTransmitting Documents Cancelling Jobs PollingMailbox Communications 10-1 Copying DocumentsReports Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix a Installing Options Appendix B Ordering SuppliesAppendix C Maintaining the Product Energy Star Finding Information in the Advanced Features Guide SAG IntroductionProduct Data Sheet Appendix D Troubleshooting ChapterInstalling Options -Appendix a Environmental Specifications Appendix EEnvironment Specifications Appendix a How to Use this Manual ChapterBasic Troubleshooting Chapter Information provided by the User’s GuideDocument Conventions Send header 1.Inside Outside OffIntroduction Introduction Using the Menu Mode Programming the MachineKeys used in Menu Mode Operation Key Key DescriptionTo program a Menu feature using the scroll keys Menu map Fax featuresTo program a Menu feature using the Menu Numbers Menu Flow Map Programming the Machine Programming the Machine Character Entries Keys used to Enter CharactersCharacter Code Table Replacing Characters Entering CharactersCorrecting Characters Name 40 maxDeleting or Inserting Characters XerxDirect Access Function Keys Setting Up the Phonebook Planning the PhonebookPre-setting Speed Dial Numbers Speed Dial Number 999 Fax Number 128 maxAlt Number NameFax options Send Later 20max PWD20maxPress One Touch Or Enter Modifying or Deleting Speed Dial Numbers Already assigned Speed Dial Number 3.Retain Delete ModifyPre-setting One Touch Numbers One touch keysAlt Number Send Later Fax Speed Programming the Machine Modifying or Deleting One Touch Dial Numbers Already assigned One touch key 3.Retain Delete ModifyPre-setting Group Numbers Group dial number 1999Group dial number 9999 Enter speed dial or One touchPress OT or speed dial or Enter Programming Group Send Phonebook 1.Speed dialGroup nbr 9999 Deleting or Modifying a Group Number Already assigned Group dial number 3.Retain Delete ModifyFilling out the One Touch Label Setting the Department Codes To setup Department CodesSet dept. code 2.No Yes Set dept. code 1.Recover setting New Master codeDept. number Dept. codeTo add or change Dept. codes, press Changing the Department Code SettingsSet dept. code 1.Yes Dept. number Retain Delete ModifyProgramming the Machine Error correct-ECM 1.On Off Long Original Setting Long original 1.1m39 Inches Any lengthRedial Count & Interval Setting Interval MinutesRedial Times Receive Interval Interval time minResolution & Contrast Setting Resolution Description SelectionScan Resolution 1.Standard Fine Superfine Contrast 1.Normal Darker LighterPower Saver Setting Super power save 2.Manual Off AutomaticPrinter power save 1.On Off Enter timeRefuse Junk Mail Setting Refuse junk mail 2.OffRinger Volume Setting Ringer volume OffAlarm Volume Setting Alarm volume OffKey Touch Volume Setting Key touch volume OffMonitor Volume Setting Monitor volume OffSend After Scan Default Setting When memory full 1.Cancel sending Send scannedSend after scan 2.Off Remote Service Setting Remote AccessRemote access Off Download Download firmware 1.Anytime No job in memoryRDC Password RDC password Set RDC password Password 20 maxSeparator Page Default Setting Separator OffLine Monitor Default Setting Line monitor Off AlwayMulti Access Communications Multi Access Function Table Local LocalMulti Access Function Table Fax Communication Multi Access Function Table PC Receiving Documents FAX/TADIf the ring pattern is for telephone Basic Receive Setting the Auto Answer ModeAnswer mode 1.Fax Fax/Tad Tel/Fax Manual Ring to answerSetting the Fax/Tad Answer Mode Setting the Tel/Fax Answer Mode Fax/Tad timerSetting the Manual Answer Mode Tel/Fax ringsAdvanced Receive Collate FaxCollate fax 1.On Off Reduce Receive Fax Setting Reduce receive OffReceive to Memory Receive to memory OffAutomatic Secure Receive Setup Secure ReceiveSecure receive 01.Security code Default settings 4.Fax receive New security code Enter security codeMonday All Security codeSecure receive Off Fixed timeStart stop time 1600-0900 Completed Secure Receive Mode Temporary StopSecure receive 1.Temporary stop Jan-31 0223pm 98% PrintingDiscard Extra Setting Discard extra 1.On OffReceiving Documents Dialing Methods Manual Dial On-hook and Off-hook Dialing Jan-31 0223pm 100% Auto answerCommunicating Alpha Dialing Phonebook 1.Speed dial Alpha dial Group dial First letterFirst Letter Keith Doe Co Speed dial Keith Doe Co Doc. reading P001 Job number 007Phonebook Speed DialingPrompt for a Phonebook, select For Speed dial DialOne Touch Dialing Doc. reading P001 Job number 041Doc. reading P001 Job number 052 Keypad DialingOne Touch key Fax number 128 max 5551515Automatic Redialing Manual Redial Last Number Off-hookChain Dialing Chain dial Enter fax numberManual Group Dialing Manual group Enter fax numberEnter more Or press Start Already assigned 1.Delete Retain Dialing Methods Transmitting Documents Transmission ModesNot available in all markets Doc. reading P001 Job number 047 MemoryJob Numbers Jan-31 0223pm 98% Auto answerMemory Send or Direct Send Default Mode Memory send OffMemory Send Direct Send Dialing 5551212 Communicating P001 Sending P001Direct Send with Memory Send Selected Direct send YesJan-31 0223pm 80% Enter fax number Delayed Start Manual SendSend later 0223pm Priority Transmission Priority fax Enter fax numberCharge Codes Fax number 128 max 5151212+Fax number 128 max 5151212+$$$ Cover Sheet Effective RangeLoad cover image Yes Cover Sheet SetupCover sheet Off Press Start to storeCover sheet Enter to Name Sending a Document with a Cover SheetCover sheet Send Print Cover sheet Enter from NameCover sheet Enter fax number Batching Confirming a Transmission One Time Fax Options Option DescriptionNumber of Pages Number of pages 999Number of pages Enter fax number Listen to Dial Listen to dial 2.OffListen to dial Enter fax number Add security code Send then PollSend then poll Off Send then poll Enter fax numberTransmitting Documents ECM Disable Error correct-ECM OffError correct-ECM Secure Send Transmission Secure Send OffSecure Send Enter fax number Send After Scan Enable When memory full 1.Cancel sending Send scanned pagesSend after scan Off Send after scan Enter fax number Using an Account Code Advanced TransmissionsEnter account code Account Code Default Setting Account code OffTransmitting Using a Department Code Jan-31 0223pm 100% Enter Dept. codeResend Stored Fax Default Setting Resend stored fax OffStoring time hours Resending a Stored Fax After 2 secondsPress Keys to view the jobs stored for Resending Job number Start Change Secure Send Setting ITU-T Relay Communications Initiating Station SetupRelay Station Setup ITU-T Relay TransmissionSet up password Yes Box number 20 maxSendRelay Enter fax number Job Status Key Cancelling JobsStop Key DialingCancel Job Key Cancel this job? YesEnter to cancel ⊃⊇ to searchCancel this job? Job number 043 Send to One number 5551212Cancel this job? Direct Send JobsCancelling Jobs Polling Polling CommunicationsStoring a Document to be Polled Storing a Document to be Polled in a Poll-once Box To store the document in a Poll-once box, pressAdd security code 1.Yes Security code Secure fax 20 maxStoring a Document to be Polled in a Multi-poll Box Scan to be polled 1.Poll -once box Multi-poll boxCancelling Documents Stored in a Polling Box Modifying Documents Stored in a Polling BoxScan to be polled Poll-once box Multi-poll box Already assigned Delete Polling a Remote Document Poll-once or Multi-poll Box Poll one number Enter fax numberAdd security code Yes Group Polling Press Enter or Start Continuous Polling Interval Min 10-70Start stop time 0800am-0500pm Start/stop days Mon-Sat −↓ Continuous poll Enter fax numberDeleting Continuous Poll Jobs Already assigned Delete RetainPolling Mailbox Communications Mailbox ITU-T CommunicationsMailbox Reception Reports Setup & Delete 1.Mailbox setup Mailbox delete Done Local Mailbox ITU-TCreating an ITU-T Mailbox Setup password Yes Mailbox type Confidential Bulletin boardIf you do not want to assign a password, press Go to Step Deleting an ITU-T MailboxStoring a Document in a Local ITU-T Mailbox Confidential Print Mailbox To store a document in a local mailbox, pressPrinting a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Poll from mailbox Store to mailbox 5.Delete contents Deleting a Document Stored in a Local ITU-T MailboxTo delete a document from a local mailbox, press Remote ITU-T Mailbox Sending to a Remote ITU-T MailboxStore to mailbox Delete contents Confidential Print mailbox Send to mailboxTo send to a remote mailbox, press Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address Transmitting a Document to an ITU-T Sub Address SUB20maxPolling a Document Using a Subaddress SEP20maxMailbox Communications Load document To poll press StartMailbox Communications Setting Up Reports and Lists ReportsActivity Report Setup Code DescriptionActivity report 01.Set Key default Auto print Set key default 01.Send & ReceiveAuto print Off Confirmation Report Setup Confirmation 1.Always On error Off Confirmation ReportMemory send 1.Always On error Off Confirmation Report Memory SendShow first fax Off Group send 1.Always On error Off Group Send ReportReports Group Poll Always On error Off Group Poll ReportReports Relay originator 1.Always On error 3.Off Relay Originator ReportReports Reception Report Setup Reception report 1.Local to mailbox Remote to mailboxReports Printing Reports and Lists Activity ReportJan-31 0223pm 100% Printing report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings ReportTo print the Settings Report Press Reports Copying Documents Making CopiesCopies Paper tray 1.Tray Bypass Select the Paper Size Paper size Letter LegalThick paper Off 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting up the WorkCentre Setting the Machine DefaultsSetting up the Telephone Lines Using the Power Save features Setting the PC’s Date and Time on the WorkCentre Changing Your ControlCentre PasswordSetting the Fax Send Options Setting the Cover Sheet and Send Header OptionsChoosing How to Send Faxes Sending Faxes Using Security Setting the Redial OptionsFaxing Long Originals Receiving Faxes when the Printer is Unavailable Setting the Fax Receive OptionsSetting the Receive Footer Option Receiving Secure FaxesSetting the Receive Interval Collating and Reducing Incoming Faxes Receiving Oversized FaxesSetting up a Phonebook Receiving Faxes to Your PCAssigning an Individual Fax Number to a One Touch Key Using the ControlCentre Editing a One Touch Key Entry Presetting a Speed Dial Number Deleting One Touch Key EntriesEditing a Speed Dial Number Presetting a Group Dial Number Deleting Speed Dial NumbersEditing a Group Dial Number Deleting Group Dial NumbersSaving a Phonebook to Your PC Opening a Phonebook FileCreating Mailboxes Creating a MailboxEditing a Mailbox Using Department Codes Setting up Department CodesDeleting a Mailbox Changing a Department Code Deleting a Department CodeConfirmation Reports Setup Printing ReportsReception Reports Setup Printing the Settings ReportOpening a Saved WorkCentre Settings File Saving the WorkCentre SettingsSaving WorkCentre Settings to a File Creating a new WorkCentre Settings FileTroubleshooting Self TestAuto test 1.Auto test Individual test Print test Troubleshooting Calling for Service Error Messages and Codes12-4 WorkCentre Pro 555/575 Troubleshooting Error Codes Code Probable Cause Corrective ActionWorkCentre Pro 555/575 12-7 Status Code Table G3 5 0Transmission Problems Problem Check ItemsReception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Ordering Supplies Ordering SuppliesSupplies Options Setting-up Automatic Supplies Ordering Setting up the destinationOrdering Supplies Automatically Destination setup Entering the part detailsSelect supplies 1.Toner Drum Enter part number 20 max Enter quantity QuantityEntering ordering details Enter ship to name Name 40 max Enter contact name Name 40 maxEnter tel number Tel number 32 max Enter ship address Address 64 maxPrinting the order form Maintaining the Product Replacing the PaperBypass Tray Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock Replacing the Toner Cartridge To replace the Toner CartridgePage Page Page Replacing the Drum Cartridge To replace the Drum UnitPage Page Page To reset the counter of the Drum Cartridge Change drum 2.No YesChange drum Are you sure? Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Data Sheet SpecificationJBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information 120v 60Hz Nominal Markets Third Party CertificationRadio Frequency Emissions USA 230v, 50 Hz Nominal MarketsWorkCentre Pro 555/575 European Certification Approvals and Certification Question What is the Electricity at Work Regulation? UK Electricity at Work RegulationQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Question I require records of all tests Environmental Compliance Environmental ChoiceMSwiss Energy Recycled PaperPage FCC Regulations Send Header RequirementsData Coupler Information Page Canadian Certification Page Index ADFINDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13

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