Maintenance

2.I have a device installed but I still can’t seem to connect to it. What should I check before contacting Technical Support?

Have you completed the one-time PIN- or cable-association procedure? If so, please verify that the device you set up appears in the main screen of the Wireless USB Manager. If it does not, try the security-setup process again, following the instructions carefully. You will be prompted when the process has completed successfully. For cable-association, do not unplug the cable until you receive this message.

Try moving the devices very close together to determine if a connection can be made. Once the connection has been made, begin moving them further apart to determine the maximum operating distance for your environment. Note that this distance could be reduced by large solid objects placed between the two devices, such as a wall or refrigerator. The best setup places the devices in a line-of-sight orientation.

Check the blue LED status light on the Wireless USB Hub. When there is a good wireless connection, the blue LED flashes at a constant rate.

Open the “Wireless USB Manager” application, select the “Options” button, and try changing to a different channel under the “Advanced Options” tab. Then, see if the devices will connect.

If you used the cable-association procedure, verify that the host USB port on your computer works properly. Do this by connecting another USB device directly to it. If you are using any additional extension cables for association, please remove them and repeat the procedure.