Belkin F5D8230-4 manual Troubleshooting

Page 104

Troubleshooting

Problem:

I can’t connect to the Internet wirelessly, but my network name is listed.

Solution:

If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:

1.Click on the correct network name in the “Available Networks” list.

2.If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the page entitled: Setting up wireless security

3.Within a few seconds, the tray icon in the lower left-hand corner of your screen should turn green, indication a successful connection to the network.

Problem:

I can’t connect to the Internet wirelessly, and my network name is not listed.

Solution

If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:

1.Temporarily move computer, if possible, five to 10 feet from the Router. Close the wireless utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your Wireless Pre-N Router” on page 4 of this User Manual.

2.Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page.

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.

102

Image 104

Contents Wireless Pre-N Router Table of Contents Introduction Revolutionary 108Mbps Wireless Pre-N Technology with Mimo IntroductionSection Wireless Router or Access Point Placement Placement of your Wireless G RouterImportant Factors for Placement and Setup Cordless Phones Choose the Quietest Channel for your Wireless NetworkAvoid Obstacles and Interference Secure connections, VPNs, and AOL Europe 00 800 223 55 Product Overview Integrated 10/100 4-Port Switch Built-In Dynamic Host Configuration Protocol DhcpEasy Install Wizard Universal Plug and Play UPnPIntegrated Pre-N Wireless Access Point Integrated Parental Control Web Content FilterProduct Overview MAC Address FilteringPackage Contents Easy Install Wizard Software System RequirementsKnowing your Router System RequirementsKnowing your Router Top PanelPower/Ready LED Wireless Wireless NetworkInternet LED LAN Port-Status LEDsConnections to Computers LAN Ports Blue Power Jack GrayRear Panel Reset Button Located on bottom of Router Restoring the Factory DefaultsResetting the Router Connection to Modem Internet/WAN Port GreenModem Requirements Connecting and Configuring your RouterEthernet USB Easy Install Wizard Step Run the Easy Install Wizard Software Connecting and Configuring your Router Examining SettingsWelcome Screen Progress ScreenMulti-NICs Screen Connecting and Configuring your Router User Name and Password Needed Step Checking the ConnectionChecking Internet Wireless SetupStep Configuring the Router Finished Alternate Setup Method Step Connecting your Gateway RouterSection Alternate Setup Method Logging into the RouterLogging out of the Router Understanding the Web-Based Advanced User InterfaceHome Button Internet Status IndicatorQuick-Navigation Links Help Button Login/Logout ButtonLAN Settings Features Internet SettingsVersion Info NameAlternate Setup Method Setting your Connection Type Host Name Change WAN MAC AddressIP Address Subnet MaskISP Gateway Address My ISP Provides More Than One Static IP AddressSetting your ISP Connection Type to PPPoE Your connection type is PPPoE ifPassword Service NameUser Name MTUPptp Account Pptp PasswordService IP Address Connection ID optional My IP AddressMy Subnet Mask Select your State User Decide Login Server Manually Setting Custom Domain Name Server DNS SettingsConfiguring your WAN Media Access Controller MAC Address Cloning your MAC Address Entering a Specific MAC AddressUsing the Web-Based Advanced User Interface Viewing the LAN SettingsChanging LAN Settings Using the Web-Based Advanced User Interface Dhcp ServerIP Pool Lease TimeViewing the Dhcp Client List Configuring the Wireless Network Settings Changing the Wireless Network Name SsidUsing the Wireless Mode Switch 802.11g-Only Mode802.11g & 802.11b OffChanging the Wireless Channel Auto Channel Selection Feature and Changing the ChannelUsing the Broadcast Ssid Feature Protected Mode Switch QoS Quality of Service ConfigurationChanging the Wireless Security Settings ACK ModeQoS Switch Setting WPA Security Setting WPA-PSKSetting WEP Encryption Using a Hexadecimal Key Using the Access Point Mode Setting MAC Address Control Setting up an Allow Access ListSetting up a Deny Access List Configuring the Firewall Choosing an Application Configuring Internal Forwarding SettingsManually Entering Settings into the Virtual Server Setting Client IP Filters Enabling the Demilitarized Zone DMZ Using Dynamic DNS Setting up the Router’s Dynamic DNS Update ClientBlocking an Icmp Ping Utilities Parental ControlRestarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Saving a Current Configuration Restoring a Previous Configuration Using the Web-Based Advanced User Interface Updating the Firmware Checking for a New Version of FirmwareDownloading a New Version of Firmware Updating the Router’s Firmware Using the Web-Based Advanced User Interface Changing the Login Timeout Setting Changing System SettingsSetting or Changing the Administrator Password Setting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling NAT Network Address Translation Enabling/Disabling UPnPEnabling/Disabling Auto Firmware Update Manually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Adapters in Mac OSSection Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Recommended Web Browser Settings Internet Explorer 4.0 or HigherNetscape Navigator 4.0 or Higher Step AOL DSL Users Creating new AOL screen names How to Set Up your NetworkDirections for AOL DSL Users How to Set Up your Network How to Set Up your Network Section How to Set Up your Network Step AOL DSL Users Creating new AOL screen names How to Set Up your Network Network Configuration Directions for AOL Cable or AOL Byoa Users AOL Cable Users StepAOL DSL Users Step Step Creating new AOL screen namesHow to Set Up your Network How to Set Up your Network Network Configuration Solution TroubleshootingProblem Easy Install Wizard cannot find my Router Troubleshooting Section Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting 103 For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key 105 C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key 107 XP WPA 109 What’s the difference between 802.11b, 802.11g and 802.11a? Wireless Comparison Chart SpeedInformation Technical Support Europe 00 800 223 55Information FCC StatementModifications Belkin Corporation Limited Lifetime Product Warranty 116 Page Wireless Pre-N Router