IBM 710, 730 manual Service labels, Error handling and reporting

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Compact disk-based diagnostics

Keying in commands

Interactively selecting steps from a list of choices

Concurrent maintenance

The system will continue to support concurrent maintenance of power, cooling, PCI adapters, DASD, DVD, and firmware updates (when possible). The determination of whether a firmware release can be updated concurrently is identified in the readme information file released with the firmware.

Service labels

Service providers use these labels to assist them in performing maintenance actions. Service labels are found in various formats and positions, and are intended to transmit readily available information to the servicer during the repair process. Following are some of these service labels and their purpose:

Location diagrams: Location diagrams are strategically located on the system hardware, relating information regarding the placement of hardware components. Location diagrams may include location codes, drawings of physical locations, concurrent maintenance status, or other data pertinent to a repair. Location diagrams are especially useful when multiple components are installed such as DIMMs, CPUs, processor books, fans, adapter cards, LEDs, and power supplies.

Remove/replace procedures: Service labels that contain remove/replace procedures are often found on a cover of the system or in other spots accessible to the servicer. These labels provide systematic procedures, including diagrams, detailing how to remove/replace certain serviceable hardware components.

Arrows: Numbered arrows are used to indicate the order of operation and serviceability direction of components. Some serviceable parts such as latches, levers, and touch points need to be pulled or pushed in a certain direction and certain order for the mechanical mechanisms to engage or disengage. Arrows generally improve the ease of serviceability.

Packaging for service

The following service enhancements are included in the physical packaging of the systems to facilitate service:

Color coding (touch points): Terracotta-colored touch points indicate that a component (FRU/CRU) can be concurrently maintained. Blue-colored touch points delineate components that are not concurrently maintained -- those that require the system to be turned off for removal or repair.

Tool-less design: Selected IBM systems support tool-less or simple tool designs. These designs require no tools or simple tools such as flathead screw drivers to service the hardware components.

Positive retention: Positive retention mechanisms help to assure proper connections between hardware components such as cables to connectors, and between two cards that attach to each other. Without positive retention, hardware components run the risk of becoming loose during shipping or installation, preventing a good electrical connection. Positive retention mechanisms like latches, levers, thumb-screws, pop Nylatches (U-clips), and cables are included to help prevent loose connections and aid in installing (seating) parts correctly. These positive retention items do not require tools.

Error handling and reporting

In the event of system hardware or environmentally induced failure, the system runtime error capture capability systematically analyzes the hardware error signature to determine the cause of failure. The analysis result will be stored in system NVRAM. When the system can be successfully restarted either manually or automatically, the error will be reported to the operating system. Error Log Analysis

IBM Europe, Middle East, and Africa Hardware

IBM is a registered trademark of International Business Machines Corporation 16

Announcement ZG10-0214

 

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Contents Table of contents IBM Europe, Middle East, and Africa Hardware Key prerequisites Feature number Description 8350 Planned availability dateDescription Processor Activations6xxx One Power Cord Or Linux4526 MB Memory 69.7 GB 5268 Storage7318 Two Processor Chassis 9300/97xx Specify2146 Primary 5268 Storage Backplane for six SFF Drives/SATAIBM Europe, Middle East, and Africa Hardware IBM Europe, Middle East, and Africa Hardware IBM Europe, Middle East, and Africa Hardware Inch racks Reliability, fault tolerance, and data correction Memory error correction extensions Fault monitoring functionsMutual surveillance Environmental monitoring functionsPOWER7 processor functions Availability enhancement functionsServiceability Service InterfaceFirst Failure Data Capture and Error Data Analysis Stand-alone diagnosticsService labels Error handling and reportingIBM Electronics Services Service ProcessorCall Home Benefits Statement of general direction Product numberCustomer Specified Placement 8231 SSD Placement Indicator CEC 8231Specify #5886 Load Source placement 8231 US TAA Compliance Indicator 8231Factory Deconfiguration of 1-core 8231 3m 200V/12A Pwr Cd UK 82311476 3m 200V/16A Pwr Cd 8231Rack Indicator- Not Factory Integrated 8231 Active Memory Expansion Enablement 8231One Processor of 5250 Enterprise Enablement 8231 Enablement 8231Power Cord 3m 14-ft, Drawer To OEM PDU Power CordPower Cord 7m 9-foot, To Wall/OEM PDU Power Cord M9-foot, To Wall/OEM PDUPower Cord 2.7M 9-foot, To Wall/OEM PDU 125V, 15A 8231 3m 14-Ft 3PH/16A Power Cord 82313m 14-Ft1PH/24A Power Cord 8231 Power Cord 2.7M 9-foot, To Wall/OEM PDU 250V, 15A 8231Publications Following conversions are available to customersServices 8231-E2B Service DVDInstallation Road Map Safety Information Statement Warranty IBM Publications Center PortalPhysical specifications Technical informationSpecified operating environment Operating environmentNoise level and sound power Preliminary data Hardware requirementsIBM Europe, Middle East, and Africa Hardware RAID Limitations Software requirementsSystem All processors must be activated IBM Europe, Middle East, and Africa Hardware Feature Order Number Description Status 16 GB 1066 MHz 45275886 Exp 12S SAS Disk Drawer Available Adapter NumberStorage devices/Bays 5273 PCIe LP 2-Port 1GbE SX Adapter 5274Device Bay NumberCable orders IBM Electronic Services BenefitsVolume orders Contact your IBM representative Warranty periodWarranty service Terms and conditionsIBM Europe, Middle East, and Africa Hardware Warranty service upgrades 8231-E2B Type/Model 8231-E2B Feature number CRUs are designated as being either a Tier 1 or a Tier 2 CRUUsage plan machine IBM hourly service rate classification Maintenance service offeringsField-installable features Model conversions Machine installationPrices Graduated program license charges applyYes Applicable processor tier is Small Licensed machine codeAnnouncement countries All European, Middle Eastern, and African countriesTrademarks Terms of useIBM Europe, Middle East, and Africa Hardware