Terms and conditions, IBM Global Financing

Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

One year. Alternative warranty options are available on a special bid basis from your IBM representative or Business Partner.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. An IBM technician will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. This product is covered by the following types of service.

Customer Replaceable Unit Service and On-site for other selected parts.

Customer Replaceable Unit Service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.

Tier 1 CRU: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. For machines with on- site same-day response service, IBM will replace a Tier 1 CRU at your request, at no additional charge.

Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRU parts:

• DASD Drive

• DVD Drive

• Dedicated Ethernet

• Fan Air Baffle

• Fan

• All PCI Adapters

• Power Supply

• RAID Base Card

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