IBM 6.5 manual Verify the Data Collector Configuration, Check the Configuration File, Windows

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Appendix A - Troubleshooting

If the post-installation validation failed, this often is due to some simple configuration issues that can be fairly easily resolved. This appendix lists some of the common configuration issues. If the issue cannot be resolved by following the steps in this section, contact the Customer Care Group. Be sure to include the log files that were generated during the installation process.

Verify the Data Collector Configuration

The Data Collector configuration file contains key information captured during the installation process. If the information was entered incorrectly, this may be the cause of the failure.

Check the Configuration File

1.Edit the configuration file.

Windows:

edit “C:\Program Files\Aptare\mbs\conf\wrapper.conf”

UNIX:

edit “/opt/aptare/mbs/bin/startup.sh” and "/opt/aptare/mbs/bin/updateconfig.sh"

2.Verify the values of the following parameters and update them, if necessary.

wrapper.app.parameter.2

Should match the Collector Name you specified in

 

“Configuring Data Collector Policies in the Portal” on

 

page 11.

wrapper.app.parameter.3

Should match the Passcode you specified in “Configuring

 

Data Collector Policies in the Portal” on page 11.

wrapper.app.parameter.4

For IN-HOUSE installations:

 

http://aptareagent.yourdomain.com

 

where: yourdomain.com has the appropriate value.

 

For APTARE HOSTED installations:

 

http://agent.storageconsole.com

 

For third-party HOSTED installations:

 

http://aptareagent.domain.com

 

where: domain.com has the appropriate value.

 

 

3.If you changed any of the configuration file parameters, you’ll need to:

Restart the Data Collector service, as described in “Data Collector Manual Startup” on page 33.

Re-run the installation validation utility, as described in “Validating the Installation” on page 27.

Verify the Data Collector Configuration

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Contents Page Page Publication Change Record Copyrights and TrademarksPage Contents Page About This Book PrefaceContacting Aptare Page Data Collector Terminology Data Collection by Backup ProductIntroduction to Data Collection Data Collection OverviewCapacity Manager Backup ManagerPlanning Data Collector Deployment Data Collection by Storage ArrayIBM Tivoli Storage Manager Terminology Architecture OverviewPage Requirement Data Collector Server Pre-Installation SetupBefore You Install the Data Collector Updating the Local Hosts FilePage Adding TSM Host Servers to StorageConsole Admin Æ Servers & Server Groups AdminPage Admin Æ Data Collector Policies Configuring Data Collector Policies in the PortalCollector Name Unique name assigned to this Data Collector Domain Domain identifies the top level of your server Worksheet TSM Host Server Details Dsmadmc commandOn Windows Data Collector InstallationInstalling the Data Collector Installing from the Data Collector CDProceed to the Console Installation Instructions Internet Access Not Available from the Data Collector Server Installing via the InternetIf the Data Collector Server does not have X-Windows GUI Deployment of the Data Collector Page Installing the Data Collector Aptareagent and not aptareportal Console Installation InstructionsLicense Agreement will be displayed Installation process will track the progress Http//aptareagent.yourdomain.com Continue with Validating the Installation on Validating the Installation Validating the Data Collector InstallationSuccesspersistinginventorydetails Checkinstall for a Meta Collector Advanced Usage Example Output List Data Collector ConfigurationsList Data Collector Configurations Page On Unix CommandStarting the Data Collector Data Collector Manual StartupPage OSCommand Un-installing the Data CollectorUn-install the Data Collector on Unix Login to the Data Collector Server as rootUn-install the Data Collector on Windows Check the Configuration File Verify the Data Collector ConfigurationWindows Verify Connectivity Instance TSM Host Server DetailsExample 203.23.10.10

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